Priority Booker Omdömen 352

Very rude and abrupt staff on the phone at Bristol and very suspicious that they would disconnect the dash cam when driving off and it was still disconnected when car dropped back!! Don’t think we will use them again

Waited nearly 2 hrs for our car to be brought back so much for meet and greet very disappointed this time think twice about doing this again

Not good I can’t seem to get on to book my airport lounges

Good customer service sorting out a Wowcher voucher.

Got an offer through Woucher but wasn't worth the effort. I should have known it was too good to be true!
I couldn't redeem the voucher with Prioritybooker.com. First it was security on my device, then an error on Prioritybooker website. Even though they said they had reset it I couldn't gain access with my email, then it was my voucher code. So I gave up. Just thought if this was the hassle signing up what would it be like trying to book an airport lounge? Sometimes there's enough stress at airports without adding to it.🤨

Took to long to answer my questions
And I’m having to keep repeating the questions
I decided to cancel the deal
I’m sure the deal is great
I was looking forward to using the lounge passes

We had an issue with our parking provider and Priority Booker sorted out the issue quickly and efficiently. We would certainly use them again and recommend them to others.

Booked meet and greet parking through Priority Booker as their prices were the best by a long mile! I had made a mistake on the time whilst booking and emailed Priority Booker to try and have this changed, was slightly worried due to the mention of extra fees if you needed to amend the booking!
but no need as I was contacted back on the same day by John who was very nice and helpful, he had amended my mistake with no issues and sent me my now corrected and updated booking. So good so far!
I have only rated 4 stars for now due to not having actually used them yet so I am unable to rate fully but once I have completed my booking with them (with no problems of course, as I am sure the case will be!)
I will then update to 5 Stars.

Absolutely terrible service. Used the company for the first time this month and on my return back to Bristol airport on the 10th May, I noticed my car boot shelf cover was missing. Sent an email on the 11th to complain..still awaiting a response. Spoke to one of their meet and greet guys ( latvian) on the 13th and he was very dismissive and basically called me a liar for pointing out to him that the company he represents mislaid my car shelf boot cover. I rung the company again today and was told that my email will not be responded to until the 18th of May? Customer service is atrocious and avoid these scammers at all costs.

Great prices on airport lounges! Quick simple and easy booking process.

Abysmal service. Cancelled on me leaving one working day to find an alternative after I booked nearly 2 months in advance, so I had to pay lovely late booking prices. They cited a partner company going out of business. When I spoke to said partner they said they had wound up a month ago and had informed priority booker the month before. I was refunded, but I suggested Priority Booker pay the difference. I didn't really expect them to, but thought I might get at least some admission that I should have been informed earlier, but just got a curt email basically saying "not our fault, get over it". Best of luck using these cowboys.

I was having difficulties and after emailing I was given a link to make my life very easy.

Many thanks.

Not to be trusted with your car
This is one of the worst parking experiences we have had - the company took our EV, left with 46%, and abused our trust. The car reported itself with the door left open for over forty minutes before we even flew. I rang them and was fobbed off. It was then used for trips between car parks, each time left open. One time it was left on a main road open. I emailed to complain but they didn’t reply. By the time we returned five days later they had dropped the battery to 2%. Normally the car would take two months to drop this amount. When I complained on return to a Mr Khandan I was told it was my fault. They could use my car as they wished and if I wanted it with charge I could have paid them to charge it! The charge it was left with was fully sufficient to return home, instead I had to add forty minutes to my return time to find a charger and charge it! On top of that the car had additional alarms such as the incorrect door release being used, which can damage the door window and two pedals being pushed simultaneously. Do not use this company.

Despite not replying to my email complaint they have come back asking for more detail below - the booking reference was PB2-PBDF12DEA8 and we had the misfortune of using Terminal 3 at LHR under the name Blue Circle Parking

This is an updated review as the only reply I have had from them is an attempt to have a negative review removed!

Absolute con artists. Do not touch this outfit unless you want to be ripped off. Paid £125 to park at Manchester and due to the rises in Covid I have caught it and had to cancel as a result. They hide behind their pathetic one sided T+C's and are not remotely interested. Obviously they want to make double on the space which is undoubtedly what they will do. Interesting to read some of the reviews on here regarding when they have failed in their obligation for meet and greet due to Covid.............The irony.
What a complete and utter shambolic modern day Dick Turpin and if they need the 125 that bad they can shove it where the sun wont shine.

Pls stay clear. They use a third party called Happy Days Parking. Definitely Happy Days for them as they are con artists, for 2 weeks charge initially I paid just over £100 unfortunately I was tested positive for covid and had to stay for an additional 2 weeks. I paid a charge of £470 otherwise they won't give me my car back. When I went back to Priority booking they didn't want to know ..finally after 4 weeks I have managed to get half of this money back. Worst customer service experience ever. Pls run away

Very stressful start to my holiday. Booked for Manchester T1 long stay. The instructions gave directions to T1 short stay and indicated you would be charged if used a different location. There was no one available to help on the telephone number provided. The directions appeared to be 5 years out of date including advice to avoid roadworks dated from 2017! Unable to contact anyone to ask for help or to suggest they update their customer information. If it was not thanks to a Manchester airport employee I would have missed my flight. Very disappointed.

Price is good and drivers are polite. However, be aware;
1. Once you have booked meet and greet if you have any last minute changes e.g change car you can only contact the via email. So dont expect a prompt reply
2. As per instructions, we called 30 minutes ahead of arrival so driver can meet us to collect our car and we still waited over 20 minutes
3. As per instructions, we called 30 minutes ahead of arrival so driver can meet us to deliver our car and we still waited over 30 minutes.

Time keeping is not in their books. Would not use them again

Excellent site to book your car parking. This is the second time I’ve used it and both times saved me quite a few quid if I’d booked on other booking sites. Thank you, will defo use you in the future too and I’ve told friends to as well.

Just easy to use. No problems!