Priority Booker Omdömen 352

TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Have used Priority Booker a few times for airport parking. My most recent bookings have required amendment due to timing changes at my end and Priority Booker could not have been more responsive or h... Se mer

Betygsatt 5 av 5 stjärnor

Booked airport lounge as a present for someone, no confirmation from priority booker of my booking no emails nothing. Can’t call them says to email them now 3 days in still no reply. I had a response... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I made a booking for parking at Leeds Bradford Airport for Monday 11th May. No confirmation even though they have our money. I have tried several times to contact by email, no response! I called tge m... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I needed to change my arrival times due to a flight time change, so I emailed customer service while they were out of hours. As soon as they reopened the next day, I received a prompt reply. John was... Se mer

Företagsinformation

  1. Parkeringsplats

Skrivet av företaget

Service-driven airport parking company providing a range of on and off site airport car parks and lounges.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

352 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Great service, would definitely use them again

Great service, very friendly and polite. They were there waiting for us when we arrived and were at the pick up point within 5 minutes when we returned.

My only niggle was the car was quite dirty and the drivers floor mat was covered mud and grass when the car was returned.

22 januari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service - rang a bit earlier than planned at 03:20 - call was answered on first ring and driver arrived just as I’d unloaded my luggage. On return I called when I’d walked to car park and same driver was there within 3 minutes - less than 5 miles on the clock. Will definitely use them again.

17 januari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. I followed instructions to call prior to arrival and driver was waiting for me. Upon return we called as instructed, my car was returned within 2 minutes, before all other passengers waiting for their 'meet and greet'. I found this company to give an excellent service.

15 januari 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor Service

There as lack of communication on arrival and collection. The manager shouted at me and told me that it is my error for my arrival time and I had to contact the office ti see if my booking will be okay. I tried to contact the office via email and phone and there was no response- we were 20 minutes for the airport. Once arrived the driver was not there, I had ti wait 35 minutes in which increased the car parking ticket price that I was not made aware is a cost for me. It is included from the booking. There were two other customers who were there and they had been waiting for 2 hours has their flight had been delayed by 40 minutes. They shared they were not aware they had to pay for car park either. This is kit made known in the booking. It is pricey an additional. £12 if they are their on time if not on arrival you will have to pay until they arrive.

On arrival back I contacted them as advised and waited 1 hour for my car despite then stating the driver was 3 minutes away each time. My car has dash camera front and rear these had been disconnected and the SD card removed. I requested contact of management to which I had no response. This is it the service you want when travelling it was a lot of extra stress and time wasted that caused delays in the day.

9 januari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, prompt, reliable, helpful, on time, polite and reasonably priced. Would definitely use this company again. Took the stress out of the trip

4 januari 2022
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Stressful but would use again and book earlier and double check they had my booking

I was told to ring before getting to drop & go I rang for 45 mins on both my phone & daughters phone - it was dead. Arrived at drop & go, nearly just left car there hoping it would get picked up with a note on it, very stressful as had a plane to catch! - another company gave me another number, a mobile & I managed to get hold of someone who came within 10 mins but had no record of my booking - I had to show him email and then he took it straight away - this meant that the car was in drop & go for nearly an hour and the driver paying £20 to get out. On the return trip I phoned the number the day before and it went through and the return pick up was smooth & very quick. I would use them again but book a few days before & would ring the day before to make sure someone was going to be there as well as the required time before to limit time in drop off, as very convenient and cheaper than similar onsite service. I would also ask for a back up phone number, This was from Bristol.

31 december 2021
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Mis-sold meet-and-greet parking

A bit unhappy - purchased meet-and-greet at terminal 2 Manchester, only to find out when we got there that they don’t actually offer meet-and-greet at the present time. The staff at the airport found our reservation and let us use the multi story parking instead, which we usually avoid due to narrow spaces and other careless drivers. However, at least we got parked and the car was unscathed - it was just disappointing to be mis-sold something.

27 december 2021
Omdöme utan inbjudan
Logotyp för Priority Booker

Svar från Priority Booker

James. We’re so sorry to hear this. The explanation is staff shortages due to the current pandemic. I appreciate this doesn’t excuse you not receiving the service you wanted but this is out of our hands sadly. We were not made aware of any staff issues as we would have paused the sale of the product were that the case. I hope you will retain faith in our business and hope to see you again.

Betygsatt 2 av 5 stjärnor

Cancellation and refund.

Booking the car park at Bristol online was quick and the amount paid was reasonable for a 19 day parking. Paid the extra Cancellation Cover for peace of mind.
Unfortunately because of the recent COVID situation we have had to cancel and that’s when it gets difficult.
Tried phoning 07399602502 and 07803029976,both non - recognised numbers. Emailed cancellation to Prioritybooker too but still waiting for confirmation and a refund.
In my opinion, very poor service !

9 december 2021
Omdöme utan inbjudan
Logotyp för Priority Booker

Svar från Priority Booker

Hi Will. Thanks for the review. I’ve requested your reference to track your booking as we did cancel and refund a ‘Will’ recently and that was the only open query we had, but I cannot presume that is yourself without confirmation of your booking ref. Also this 2 star review came through less than one hour after that customer service email did, so I would be surprised if that was your booking! We are great as customer service, but few companies can resolve all queries within an hour! Thanks

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