Help on selecting materials was spot on. When setting up the unit could not get full image on the label. Tech supprt was easy to get hold of on a Saturday and resolved the issue quickly. I changed mat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have relied on Primera Technology and my Eddie machine in my baking business and they have not disappointed me. I can count on an exceptional experience every time I place an order for supplies for... Se mer
Företaget har svarat
Thanks for making it easy and affordable to replace the spent ink cartridge! I am still in the learning curve phase of using the machine but my cat gets mesmerized watching the disks move and doesn't... Se mer
Företaget har svarat
Replacement rollers worked great, little finicky to do the replacement, but gear puller and going slow. You'll need to pull the housing on the electronics, pull gear while on the machine, go slow on t... Se mer
Företaget har svarat
Företagsinformation
Om Primera Technology
Skrivet av företaget
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Skrivet av företaget
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktuppgifter
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, USA
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The best service and products hands down
25 juni 2026
Svar från Primera Technology
Dear Cindy,
Thank you for your wonderful 5-star review! We're honored by your kind words and delighted to hear you feel we offer the best service and products. Comments like yours mean a great deal to our entire team.
Best regards,
The Primera Team
website very user friendly
website very user friendly. Shipping turn around is awesome, shipped same day.
16 juli 2026
Svar från Primera Technology
Dear Barb,
Thank you for your 5-star review! We're happy to hear you found our website easy to use and that your order shipped so quickly. We work hard to get orders out the door as fast as possible, so it's great to know you noticed.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Cerisse,
Thank you for your wonderful 5-star review! We're thrilled to hear you're continuing to enjoy Primera products. Your loyalty and kind words mean a great deal to us.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Ryan,
Thank you for your fantastic 5-star review! We're glad to hear you've consistently received prompt shipments and quality products. We truly appreciate your continued business and your strong recommendation!
Best regards,
The Primera Team
I absolutely love my Eddie Edible Ink Printer
I absolutely love my Eddie Edible Ink Printer! The print quality is fantastic, and it has been a wonderful addition to my cookie business.
What impressed me even more was Primera's customer service. I contacted them by email with a question, and I received a response so quickly it felt like they were sitting right beside me. Their support was knowledgeable, friendly, and genuinely eager to help. It's refreshing to find a company that stands behind its products and values its customers.
If you're considering an edible ink printer, I highly recommend the Eddie and Primera. A great product backed by exceptional customer service is hard to beat!
19 juni 2026
Svar från Primera Technology
Dear MsDonnaDarling,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Eddie has been such a great addition to your cookie business and that you've been pleased with both the print quality and our customer support.
Your kind words mean a great deal to our entire team. We work hard to build great products and provide the level of support our customers deserve, so it's incredibly rewarding to know we've met your expectations.
Thank you for your recommendation and for choosing Primera. We wish you continued success with your cookie business!
Best regards,
The Primera Team
Svar från Primera Technology
Dear Jerry,
Thank you for your 5-star review! We're delighted to hear our technician was able to provide such excellent support. We'll be sure to share your kind words with the support team.
Best regards,
Primera Technology, Inc.
Wonderful experience
14 juli 2026
Svar från Primera Technology
Dear Darrell,
Thank you for your 5-star review! We're delighted to hear you had a wonderful experience. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Marietta,
Thank you for your 5-star review! We're delighted to hear you received all-around good service. We truly appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Primera LX4000 product has been a a wonderful…
Primera product has been a a wonderful addition to our equipment list. The LX4000 has been reliable printer that produces quality labels for use in our awards business. The few times we have needed assistance with our machine, the tech support has been courteous, knowledgeable and extremely responsive.
15 juni 2026
Svar från Primera Technology
Dear Ken,
Thank you for your wonderful 5-star review! We're delighted to hear the LX4000 has become such a valuable part of your awards business. It's also great to know our technical support team has been courteous, knowledgeable, and responsive whenever you've needed assistance.
We truly appreciate your business and your trust in Primera.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Jennifer,
Thank you for your 5-star review! We're delighted to hear you had a great customer service experience. We truly appreciate your kind words and your business.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Eric,
Thank you for your 5-star review! We're delighted to hear your printer worked right out of the box and that you found the software easy to install and use. That's exactly the experience we strive to deliver.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Michael,
Thank you for your 5-star review! We're happy to hear our team was able to help. We appreciate your business and are always here if you need us.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Giuliana,
Thank you for your 5-star review! We're so glad David was able to help. We'll be sure to pass along your kind words to him, as they mean a lot to all of us.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Leanne,
Thank you for your wonderful 5-star review! We're delighted to hear you had a great experience with Primera and that your order arrived quickly. Our team works hard to process and ship orders as fast as possible, so it's always rewarding to hear that effort is appreciated.
Thank you for choosing Primera. We look forward to serving you again!
Best regards,
The Primera Team
Svar från Primera Technology
Dear Keith,
Thank you for your 5-star review! We're glad to hear you received great service from our team.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Mabel,
Thank you for your wonderful 5-star review! We're so happy to hear that you had a great experience with both our customer service team and our delivery service. Providing friendly support and getting your orders to you quickly are two of our highest priorities.
We truly appreciate your business and look forward to serving you again!
Best regards,
The Primera Team
Your first tried to help me online run…
Your first tried to help me online run some test on my printer advised me to ship my ink cartridge back to you. In a matter of days you replaced my cartridge. Thank you so much.
11 juni 2026
Svar från Primera Technology
Dear Lois,
Thank you so much for your wonderful 5-star review! We're pleased to hear that our support team was able to help troubleshoot the issue with you and quickly replace your ink cartridge when it turned out to be the best solution.
We know how important it is to get you back up and running as quickly as possible, and we're glad we could do that for you. Thank you for your patience throughout the process and for taking the time to share your experience.
We truly appreciate your business!
Best regards,
The Primera Team
Always awesomely easy
1 juli 2026
Svar från Primera Technology
Dear Jimmy,
Thank you for your fantastic 5-star review! "Always awesomely easy" is exactly what we love to hear. We work hard to make every ordering experience simple, fast, and hassle-free, and it's great to know we're delivering on that promise.
We truly appreciate your continued business and look forward to serving you again soon!
Best regards,
The Primera Team
EDITED - Terrible experience with printer…
After what was, for a couple of weeks, a terrible experience with the printer repair process, The situation was immediately rectified after the initial 1 star review was posted. I was contacted by the Vice President of the company who explained what had happened and was very clear that this is not the kind of experience that he wants any of his customers to have. I was satisfied by the next actions taken and I am grateful that they took my experience seriously and acted swiftly.
8 juni 2026
Svar från Primera Technology
UPDATE: July 6, 2026
Dear Jennifer,
Thank you very much for taking the time to update your review. I truly appreciate it.
While I'm pleased we were able to resolve the situation to your satisfaction, I'm even more grateful that you gave us the opportunity to make things right. The delay you experienced was the result of an internal mistake that simply should not have happened, and we've already addressed it with our team so we're less likely to repeat it.
After 45 years at Primera, I can honestly say that our people care deeply about our customers. When we occasionally fall short, we want to know about it so we can fix both the immediate problem and the process behind it.
Thank you again for your patience, your understanding, and for giving us the chance to regain your confidence. We truly appreciate your business and look forward to serving you for many years to come.
Warm regards,
Mark Strobel
Vice President, Sales & Marketing
Primera Technology, Inc.
Dear Jennifer,
I'm very sorry to read about your experience. What you described regarding the repair process, communication, and follow-up is not the level of service we strive to provide.
I've reached out to you personally because I'd like the opportunity to better understand what happened and do everything I can to resolve the situation. Your feedback is important to us, and I hope we'll have the chance to earn back your confidence.
Best regards,
Mark Strobel
Vice President, Sales & Marketing
Primera Technology, Inc.
I feel like I am never treated with…
I feel like I am never treated with respect. I bought this machine and it wasn’t cheap as you know. I feel like the technicians can be a little friendlier. Not sure if I would purchase another one due to the e lack of respect.
8 juni 2026
Svar från Primera Technology
Dear Emily,
Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience with our technical support team left you feeling disrespected. That is never the impression we want any customer to have, especially someone who has made the investment in one of our products.
We work hard to provide knowledgeable and responsive support, but just as importantly, every customer should feel valued and treated with courtesy and respect. It sounds like we fell short of that expectation in your case, and I sincerely apologize.
I would appreciate the opportunity to learn more about what happened and see how we can make things right. If you're willing, please contact me directly at Primera and I'll personally look into your experience with our support team.
Thank you again for bringing this to our attention. Feedback like yours helps us improve.
Best regards,
Mark Strobel
Vice President, Sales & Marketing
Primera Technology, Inc.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.