Help on selecting materials was spot on. When setting up the unit could not get full image on the label. Tech supprt was easy to get hold of on a Saturday and resolved the issue quickly. I changed mat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have relied on Primera Technology and my Eddie machine in my baking business and they have not disappointed me. I can count on an exceptional experience every time I place an order for supplies for... Se mer
Företaget har svarat
Thanks for making it easy and affordable to replace the spent ink cartridge! I am still in the learning curve phase of using the machine but my cat gets mesmerized watching the disks move and doesn't... Se mer
Företaget har svarat
Replacement rollers worked great, little finicky to do the replacement, but gear puller and going slow. You'll need to pull the housing on the electronics, pull gear while on the machine, go slow on t... Se mer
Företaget har svarat
Företagsinformation
Om Primera Technology
Skrivet av företaget
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Skrivet av företaget
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktuppgifter
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, USA
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Your customer service is the best very…
Your customer service is the best very helpful. Working with Eddie has been a great experience. Thank you for such a great technology!
10 juli 2026
Svar från Primera Technology
Dear Janie,
Thank you for your wonderful 5-star review! We're thrilled to hear you've had such a great experience with Eddie and that our customer service team has been so helpful. Your kind words mean a great deal to all of us.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Dietmar,
Thank you for your 5-star review! We're delighted to hear you received great support and feedback. I'll be sure to share your kind words with Kelly—she'll really appreciate them.
Best regards,
The Primera Team
Quick response to user question when…
Quick response to user question when loading application.
23 juni 2026
Svar från Primera Technology
Dear James,
Thank you for your 5-star review! We're glad our team was able to respond quickly and help you while setting up your application. We appreciate your business and are always here if you need assistance.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Lori,
Thank you for your 5-star review! We're glad to hear your order was delivered successfully. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Anytime that I have had to call support…
Anytime that I have had to call support for an issue that I was having the staff was very nice and always fixed the issue while I was on the phone. Never had any issues ordering supplies either.
8 juli 2026
Svar från Primera Technology
Dear Cyndi,
Thank you for your wonderful 5-star review! We're so glad to hear our support team has consistently been able to resolve your issues during your calls and that ordering supplies has always been easy. We truly appreciate your continued business and your confidence in Primera.
Best regards,
The Primera Team
I think they are doing a fine job !
I think they are doing a fine job !
My order was complete
Fast .
29 juli 2026
Svar från Primera Technology
Dear Kim,
Thank you for your 5-star review! We're delighted to hear your order arrived quickly and completely. We truly appreciate your kind words and your business.
Best regards,
The Primera Team
Arrived quickly!
Arrived quickly!
Suggestion,I wish there was an option to buy multiple for a discounted rate.
8 juli 2026
Svar från Primera Technology
Dear Amy,
Thank you for your 5-star review! We're glad your order arrived quickly. We also appreciate your suggestion about quantity discounts and will share it with our team for consideration.
Best regards,
The Primera Team
My discontinued LX900 printhead needed…
My discontinued LX900 printhead needed replacing and even though it too a couple of days to figure out that was the problem, I'm grateful that my issue was resolved.
7 juli 2026
Svar från Primera Technology
ear Customer,
Thank you for your 5-star review! We're glad we were able to identify the issue and get your LX900 back up and running with a new printhead. After all of these years since the LX900 was manufactured, we appreciate your continued trust in Primera!
Best regards,
The Primera Team
Absolutely terrible experience PL400
Absolutely terrible experience with the PL400.
The first one would not pull the bags through all the way and then eventually just quit after the 70th bag.
They sent me a replacement and then this one was even worse. Not only does it get stuck every 3 to 10 bags, but after about 150 bags this time, the stickers stopped being able to get pulled the right way.
This has been the worst experience I've ever had with technology. And for a company that makes $5 million a year annually, this is just pathetic manufacturing practices.
31 juli 2026
Omdöme utan inbjudan
Svar från Primera Technology
Dear Just Paw Naturals,
We're very sorry to hear about your experience. Having two PL400 units exhibit similar feeding problems is highly unusual, and we'd like to determine exactly what's happening.
The PL400 is used successfully by thousands of customers around the world on a wide variety of products. However, because it is designed to work with many different types of pouches, envelopes, and other flat items, there are literally tens of thousands of possible material, size, thickness, finish, and construction combinations. While we strive for broad compatibility, no applicator manufacturer can guarantee that every possible item will feed perfectly.
Rather than speculate, we'd like our factory Level 3 Support team to investigate your specific application. If your pouches are among the small number that are not compatible with the PL400, we'll tell you exactly what we find and, if appropriate, we'll be happy to provide a full refund. We'll be completely transparent throughout the process.
Please contact us on Monday at 1-800-797-2772 (USA & Canada) or +1-763-475-6676 (worldwide). We'll also make every effort to reach out to you directly. Our goal is to get this resolved to your complete satisfaction—even if that ultimately means recommending a different solution that's better suited to your pouches.
We genuinely want to understand what happened and appreciate the opportunity to investigate it.
Best regards,
The Primera Team
Friendly and quick service.
2 juli 2026
Svar från Primera Technology
Dear George,
Thank you for your 5-star review! We're delighted to hear you received friendly and quick service. We appreciate your business and look forward to helping you again.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Joseph,
We’re sorry to hear that you didn’t receive everything you needed. We take a two-star review very seriously and would appreciate the opportunity to address your concerns.
Please contact our Customer Service team at 1-800-797-2772 (USA and Canada) and reference Ticket Number 245237. We’ll review your order and work with you to resolve the issue as quickly as possible.
Once the matter has been resolved, we hope you’ll consider updating or removing your review, as it does not reflect the level of service and support we strive to provide to every Primera customer.
Best regards,
The Primera Team
Very fast shipping
28 juli 2026
Svar från Primera Technology
Dear John,
Thank you for your 5-star review! We're glad to hear your order arrived quickly. We work hard to ship orders as fast as possible, and it's great to know you noticed.
Best regards,
The Primera Team
Issue was taken care of
1 juli 2026
Svar från Primera Technology
Dear Ann,
Thank you for your 5-star review! We're glad we could assist you and that your issue has been resolved. We appreciate your business and are always here if you need us.
Best regards,
The Primera Team
I have used my LX2000 Primera printer…
I have used my LX2000 Primera printer for ALL of our products/packages for 5 years now and I absolutely LOVE it and this company. It's easy to order label inventory and printer ink and it comes quickly. Honestly, I haven't done the proper maintenance on it that I should have but it still runs like the day I bought it. When I'm finally ready for an upgrade, Primera has some amazing incentives and also financing (which hopefully I won't need:)). Toni Fox, Hot Springs Hemp Co
20 juni 2026
Svar från Primera Technology
Dear Toni,
Thank you so much for your incredible 5-star review! It's wonderful to hear that your LX2000 has been serving your business so reliably for the past five years.
We truly appreciate your loyalty. When you're ready to upgrade, we'll be here to help make the transition as easy as possible.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Amy,
Thank you for your 5-star review! We're glad to hear you found our website easy to navigate and that it helped you quickly find what you needed. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Polly,
Thank you for your 5-star review! We're happy to hear you've consistently experienced fast delivery. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Came on time.
28 juni 2026
Svar från Primera Technology
Dear Joan,
Thank you for your 5-star review! We're glad your order arrived on time. We know dependable, prompt delivery is important, and we're pleased we could meet your expectations.
We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Very happy with repair service
Very happy with repair service. Got an almost new printer back.
27 juni 2026
Svar från Primera Technology
Dear Roman,
Thank you for your 5-star review! We're delighted to hear you were so pleased with our repair service and that your printer came back looking almost like new. Our service team takes great pride in returning equipment in excellent condition.
Best regards,
The Primera Team
Svar från Primera Technology
Dear John,
Thank you for your 5-star review! We're glad to hear you received great service. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Easy to search for the specific items I…
Easy to search for the specific items I need. Orders are received in a short few days.
20 juli 2026
Svar från Primera Technology
Dear Lois,
Thank you for your wonderful 5-star review! We're delighted to hear that you found it easy to locate the items you needed on our website and that your orders arrived quickly.
Best regards,
The Primera Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.