I have relied on Primera Technology and my Eddie machine in my baking business and they have not disappointed me. I can count on an exceptional experience every time I place an order for supplies for... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thanks for making it easy and affordable to replace the spent ink cartridge! I am still in the learning curve phase of using the machine but my cat gets mesmerized watching the disks move and doesn't... Se mer
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Replacement rollers worked great, little finicky to do the replacement, but gear puller and going slow. You'll need to pull the housing on the electronics, pull gear while on the machine, go slow on t... Se mer
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Primera direct support is very good and I have no issues with that. The ink is way too expensive and unaffordable for the amount of prints you get. The "official" Eddie facebook group is a tourist tra... Se mer
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Företagsinformation
Om Primera Technology
Skrivet av företaget
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Skrivet av företaget
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktuppgifter
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, USA
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Primera Technology
Ok, thanks for your reply and review. We appreciate it.
Easy and fast response
Easy and fast response. Also saved money by finding out I can repair it myself
21 augusti 2026
Svar från Primera Technology
We're so glad we could provide a fast response and help you discover a cost-effective solution for your repair! We appreciate your kind words.
Best Company EVER
Best Company EVER. They are very responsive and get me up and running smoothly. Love Primara.
17 augusti 2026
Svar från Primera Technology
Dear mmimi,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear that our team has been responsive and able to get you up and running smoothly. Your kind words and enthusiasm for Primera mean a great deal to all of us.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Andrea,
We are so pleased to hear that we made your ordering experience quick and easy, and appreciate your kind words!
Best regards,
The Primera Team
Ordering was easy.
23 juli 2026
Svar från Primera Technology
Dear Troy,
Thank you for your 5-star review! We’re glad to hear that ordering was easy and straightforward. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Great customer service
Great customer service, quick order fulfilment and free shipping!
23 juli 2026
Svar från Primera Technology
Dear Juan Jose,
Thank you for your 5-star review! We’re glad to hear you had a great experience with our customer service, quick order fulfillment, and free shipping. We truly appreciate your business and your kind feedback.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Lisa,
Thank you for your 5-star review! We’re glad our team was able to provide the correct information and help you find the right ink cartridge. We appreciate your business and are pleased everything worked as expected.
Best regards,
The Primera Team
Primera Technology is absolutely the…
Primera Technology is absolutely the best, especially the technicians. You can always count on their absolutely great customer service for the fantastic help you get
27 augusti 2025
Svar från Primera Technology
Dear Chris,
Thank you so much for the wonderful 5-star review! We’re especially pleased to hear that our technical support team has been there when you needed them. Providing knowledgeable, dependable customer service is something we take great pride in, and your kind words mean a lot to our entire team.
We truly appreciate your business and your recommendation of Primera Technology.
Best regards,
The Primera Team
Svar från Primera Technology
Dear CH,
Thank you for the 5-star review! We’re glad to hear that ordering from Primera was simple, quick, and efficient. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Outdated printer support
We have an older printer model, and I really appreciate that they continue to sell the ink cartridges for it and they aren't ridiculously priced.
11 augusti 2026
Svar från Primera Technology
Dear Old World Meat,
Thank you for the 5-star review! We’re glad we can continue supporting your older printer with readily available, reasonably priced ink cartridges. We appreciate your business and are happy to help keep your printer running strong.
Best regards,
The Primera Team
Always great!
11 augusti 2026
Svar från Primera Technology
Dear Facepunch Foods,
Thank you for the 5-star review! We’re so glad to hear you consistently have a great experience with Primera. We truly appreciate your continued support!
Best regards,
The Primera Team
Svar från Primera Technology
Dear Reginald,
Thank you for the wonderful 5-star review! We’re delighted to hear that our knowledgeable team provided you with superb support. We truly appreciate your feedback and your trust in Primera.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Nana's Sweet Treats,
Thank you for the 5-star review! We’re delighted to hear that you’ve had a great experience with Primera’s customer service. We truly appreciate your business and your kind words.
Best regards,
The Primera Team
Always quality products
Always good quality products. Eddie has changed my baking business.
15 juli 2026
Svar från Primera Technology
Dear Tammi,
Thank you for your wonderful 5-star review! We're thrilled to hear that Eddie has made such a difference in your baking business. We truly appreciate your continued confidence in Primera products.
Best regards,
Quick shipment
13 juli 2026
Svar från Primera Technology
Dear Nancy,
Thank you for your 5-star review! We're glad to hear your order shipped quickly. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Jeffry,
Thank you for the 5-star review! With Primera, there's no tech expertise required. That's what our support team is here for! We're always happy to help and truly appreciate your business.
Best regards,
The Primera Team
Kelli was terrific
Kelli was terrific. She put a very satisfactory quote together in minutes and guided me thru the minefield that is Primera's website. (Note to Primera: the ordering system has some holes. I was unable to pay for the order online until Kelli did some magic. This is on top of an order I tried to place for some ink a while back. I could never get it to work and abandoned the shopping cart. But I did get lots of emails telling me that I had done so.)
7 augusti 2026
Svar från Primera Technology
Dear Nick,
Thank you for your 5-star review and the candid feedback! We're glad Kelli was able to quickly get everything sorted out for you. We also appreciate your comments about our ordering system and will share them with our team. There seems to be some room for improvement!
Best regards,
The Primera Team
Svar från Primera Technology
Dear Dave,
Thank you for your 5-star review! We're glad to hear that you continue to find the purchasing process easy and convenient. We truly appreciate your continued business and loyalty to Primera.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Cindy,
Thank you for your 5-star review! We're glad to hear your order arrived quickly. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Your customer service is the best very…
Your customer service is the best very helpful. Working with Eddie has been a great experience. Thank you for such a great technology!
10 juli 2026
Svar från Primera Technology
Dear Janie,
Thank you for your wonderful 5-star review! We're thrilled to hear you've had such a great experience with Eddie and that our customer service team has been so helpful. Your kind words mean a great deal to all of us.
Best regards,
The Primera Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.