Help on selecting materials was spot on. When setting up the unit could not get full image on the label. Tech supprt was easy to get hold of on a Saturday and resolved the issue quickly. I changed mat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have relied on Primera Technology and my Eddie machine in my baking business and they have not disappointed me. I can count on an exceptional experience every time I place an order for supplies for... Se mer
Företaget har svarat
Thanks for making it easy and affordable to replace the spent ink cartridge! I am still in the learning curve phase of using the machine but my cat gets mesmerized watching the disks move and doesn't... Se mer
Företaget har svarat
Replacement rollers worked great, little finicky to do the replacement, but gear puller and going slow. You'll need to pull the housing on the electronics, pull gear while on the machine, go slow on t... Se mer
Företaget har svarat
Företagsinformation
Om Primera Technology
Skrivet av företaget
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Skrivet av företaget
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktuppgifter
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, USA
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It's fine until something goes wrong.
2 juli 2026
Svar från Primera Technology
Dear Print Shop,
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience hasn't met your expectations when you've needed assistance.
We know that any equipment is only as good as the support behind it when something unexpected happens. If there's an issue you're still experiencing, we'd genuinely appreciate the opportunity to help resolve it. Our technical support team is available weekdays from 4:00 AM to 10:00 PM Central Time and is committed to getting customers back up and running as quickly as possible.
If you're willing, please contact us or reply with a few more details about what happened. We'd welcome the chance to turn your experience into a better one.
Best regards,
The Primera Team
Svar från Primera Technology
Dear Diane,
Thank you so much for your 5-star review! We're glad to hear that ordering was easy and, even more importantly, that our team was able to help you get your new Eddie up and running.
We know there's a lot of excitement that comes with a new Eddie, and we're committed to making the learning process as smooth as possible. If you ever have questions or need assistance, we're just a phone call or email away.
We appreciate your business and wish you great success with your new Eddie!
Best regards,
The Primera Team
Svar från Primera Technology
Dear Joan,
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you found the ordering process friendly and efficient. That's exactly the experience we strive to provide for every customer.
We truly appreciate your business and look forward to serving you again!
Best regards,
The Primera Team
Super speedy shipping
The speed
Of order processing and shipment is incredible with every order I place! My Eddie stopped recognizing the ink cartridge right in the middle of an order at midnight Tuesday night. I immediately ordered another cartridge (Shame on me for not having a back up!). The order was due Friday, so I altered my cookie design and finished the order thinking I wouldn’t be able to get it completed in time. The new cartridge was at my front door by 10am Thursday morning - which would have given me plenty of time to get the order done! Thank you for your super speedy service!
1 juli 2026
Svar från Primera Technology
Dear Kelly,
Thank you so much for sharing your story and for the wonderful 5-star review!
We're thrilled the replacement cartridge arrived in time. We know how stressful it can be when something unexpected happens in the middle of a customer order, especially late at night. While we're glad you were able to adjust your design and finish the order, it's even better to know that the new cartridge was on your doorstep by Thursday morning, giving you plenty of time if you had needed it.
And don't be too hard on yourself—we've all learned the value of having a spare cartridge on hand! It's one of those things you don't think about until you need it.
Thank you for choosing Eddie and for recognizing our shipping team. They work hard every day to get orders out quickly because they know our customers are often working against deadlines just like yours.
We truly appreciate your business and wish you continued success with your cookie creations!
Best regards,
The Primera Team
Svar från Primera Technology
Dear Customer,
Thank you for your 5-star review!
We're delighted to hear that reordering was quick and easy and that your order arrived promptly. We work hard to make the entire process—from ordering to delivery—as simple and efficient as possible, so it's wonderful to know we met your expectations.
Thank you for choosing Primera. We truly appreciate your business and look forward to serving you again!
Best regards,
The Primera Team
The product is always right for me and I’ve never had any problems with the products from this company
It was easy for me to go online put in what I want and pay and the delivery was on time. Never had any issues with none of the products I’ve gotten from this company.
4 juni 2026
Svar från Primera Technology
Dear Kendra,
Thank you for your wonderful 5-star review!
We're delighted to hear that ordering online was easy, your delivery arrived on time, and—best of all—that you've never had any issues with the products you've purchased from us. That's exactly the kind of experience we work hard to provide every day.
We truly appreciate your continued trust in Primera and thank you for taking the time to share your experience. We look forward to serving you again for many years to come!
Best regards,
The Primera Team
Timely———-
4 juni 2026
Svar från Primera Technology
Dear Karen,
Thank you for your 5-star review!
We're glad to hear that your order arrived in a timely manner. Providing fast, dependable service is something we strive for every day, and we're pleased we met your expectations.
We appreciate your business and thank you for choosing Primera!
Best regards,
The Primera Team
No complaints
I've answered this survey three times so here it is again...I liked the response...they asked the right questions...I sent them pictures of the disc and the box and the label...they sent replacements right away. I have no complaints. For the fourth time I have no complaints...they took care of the problem in a timely manner...I have no complaints except having to keep taking the same survey over and over and over.
1 juni 2026
Svar från Primera Technology
Dear Dr. Caskey,
Thank you for your 5-star review—and for sticking with us through what sounds like Survey #4! We got a smile out of your comments.
We're glad our support team asked the right questions, that the photos helped us quickly identify the issue, and that we were able to get replacement discs on their way to you without delay. Resolving problems promptly is exactly what we strive to do.
We truly appreciate your patience, your sense of humor, and your taking the time to share your experience—more than once! Thank you for choosing Primera, and we hope your replacement discs perform perfectly.
Best regards,
The Primera Team
Great customer service
1 juni 2026
Svar från Primera Technology
Hi John,
Thanks for the high marks for our customer service. We appreciate the feedback.
Sincerely,
The Primera Team
Svar från Primera Technology
Dear Carrie,
Thank you so much for your wonderful review! We truly appreciate your kind words.
Hearing that you love your Primera product is incredibly rewarding, but we're especially pleased that our support team made such a positive impression. We work hard to build reliable products, and we believe great customer service is just as important. Our goal is to make sure every customer has the help they need, whenever they need it.
Thank you for being part of the Primera family. We sincerely appreciate your business and look forward to supporting you for many years to come!
Best regards,
The Primera Team
Svar från Primera Technology
Dear NN,
Thank you for your 5-star review! We're delighted to hear that you had such a positive experience with our team. It's wonderful to know that the individual who assisted you provided great service—we'll be sure to share your kind feedback with them.
We truly appreciate your support and thank you for choosing Primera. We look forward to assisting you again in the future!
Best regards,
The Primera Team
I wanted to take a moment to share my…
I wanted to take a moment to share my experience and thank this company for their truly outstanding customer service.
From the moment I purchased my printer, their team was always available, responsive, and willing to help with any questions I had. Every interaction was handled with professionalism, kindness, and genuine care.
One thing that initially worried me was that I live in France and was purchasing a printer from an American company. I was concerned that the distance, communication, or potential support issues could make things complicated. However, my concerns disappeared immediately. The entire experience was smooth, and despite being located overseas, I always felt supported and valued as a customer.
Unfortunately, due to unexpected personal circumstances, I was no longer able to keep the printer and had to return it. Even in this situation, they were incredibly understanding and accepted the return without any hassle. They listened to my concerns, provided all the invoices and documentation I needed, and continued to support me throughout the entire process.
It is very rare to find a company that remains so attentive and customer-focused, even after a return. Their commitment to customer satisfaction goes far beyond the sale itself, and that deserves recognition.
I also want to mention that the printer itself was fantastic. It is a real shame that I could not keep it, as I was extremely happy with the product.
Thank you for your support, your professionalism, and your dedication to your customers. I sincerely wish your company continued success. With the quality of your products and the exceptional customer service you provide, I have no doubt that your future is very bright.
Highly recommended!!🤍
14 april 2026
Svar från Primera Technology
Dear Mina,
Thank you so much for taking the time to share such a thoughtful and detailed review. Your kind words truly mean a great deal to our entire team.
We're especially grateful to hear that, despite being located in France, you felt supported throughout your experience with us. Providing responsive, professional, and caring customer service to all of our customers—wherever they are in the world—is something we take great pride in, and we're delighted that this came through in your interactions with our team.
While we're sorry that unforeseen circumstances meant you could not keep your printer, we're glad we were able to make the return process as smooth and stress-free as possible. Supporting our customers doesn't end with a purchase, and we're honored that you recognized our commitment to helping throughout every stage of the process.
We're also thrilled to hear that you were happy with the printer itself. Thank you for your trust, your recommendation, and your incredibly encouraging words. Reviews like yours inspire us to continue delivering the highest level of service and support.
We wish you all the very best and sincerely appreciate your support.
Best regards,
The Primera Team
Delivery service was fast
Delivery service was fast, and reliable. Just like the ease of ordering
15 juni 2026
Svar från Primera Technology
Dear Meg,
Thank you for your wonderful 5-star review! We're delighted to hear that your delivery was fast and reliable, and that you found the ordering process easy and convenient. Providing a smooth and dependable experience from start to finish is exactly what we strive for, so it's great to know we met your expectations.
We truly appreciate your feedback and thank you for choosing Primera. We look forward to serving you again in the future!
Best regards,
The Primera Team
Svar från Primera Technology
Dear Kenny,
Thank you for your 5-star review. We're glad to hear that your order arrived quickly and that you received exactly what you expected. We believe that getting the fundamentals right—accurate orders, fast shipping, and reliable service—is essential, so it's great to know that was your experience.
We appreciate your support and look forward to serving you again in the future.
Best regards,
The Primera Team
Always easy to do business with
Always easy to do business with. I appreciate the quick service.
23 maj 2026
Svar från Primera Technology
Dear Paula,
Thank you for your 5-star review! We're so glad to hear that you find us easy to do business with and that you appreciate our quick service. Providing a smooth experience and prompt support for our customers is always our goal.
We truly appreciate your continued trust in Primera and thank you for taking the time to share your feedback.
Best regards,
The Primera Team
Very professional and helpful during…
Very professional and helpful during the purchase process. Made me aware of needs that I had and solved problems before they presented themselves to me! Exceptional company to do business with!
18 juni 2026
Svar från Primera Technology
Dear Bailey,
Thank you for your 5-star review! We're thrilled to hear that our team was professional and helpful throughout your purchase process. Taking the time to understand our customers' needs and proactively addressing potential challenges is exactly the level of service we strive to provide.
It's especially rewarding to know that we were able to identify solutions before problems arose and help make your experience as smooth as possible. Your kind words mean a great deal to us.
Thank you for choosing Primera. We truly appreciate your business and look forward to serving you again in the future.
Best regards,
The Primera Team
Great customer service!
18 juni 2026
Svar från Primera Technology
Dear Charlie,
Thank you for your 5-star review! We're delighted to hear that you had a great experience with our customer service team. Providing friendly, responsive, and effective support is one of our top priorities, and it's wonderful to know we delivered for you.
We appreciate your feedback and thank you for choosing Primera.
Best regards,
The Primera Team
placed an on line order and it was easy
24 maj 2026
Svar från Primera Technology
Dear LesLee,
Thank you for your 5-star review! We're delighted to hear that placing your online order was easy and straightforward. We work hard to make the ordering process as simple and convenient as possible, and it's great to know we met your expectations.
We appreciate your business and thank you for choosing Primera.
Best regards,
The Primera Team
Kevin was awesome
Kevin was awesome! I messaged late at night not thinking I would get any assistance that late and he was there and got my printer working again within a few minutes. Best customer service period! Thank you!
18 juni 2026
Svar från Primera Technology
Dear Brandy,
Thank you for your wonderful 5-star review! We're thrilled to hear that Kevin was able to assist you so quickly, especially late at night when you weren't expecting support. Providing responsive, knowledgeable service is something we take great pride in, and we're glad he was able to get your printer up and running again within minutes.
Our support team is available 18 hours a day, Monday through Friday from 4:00 AM to 10:00 PM CDT, and on Saturdays from 11:00 AM to 8:00 PM CDT, so we're always happy to help whenever issues arise. We'll be sure to share your kind words with Kevin.
Thank you for recognizing his efforts and for choosing Primera!
Best regards,
The Primera Team
Defective printer
The tech support agent was able to determine that the printer needed to be replaced. A replacement printer was shipped quickly.
18 juni 2026
Svar från Primera Technology
Dear KS,
Thank you for your 5-star review! We're glad to hear that our technical support team was able to quickly diagnose the issue and determine the best solution. It's also great to know that your replacement printer was shipped promptly to minimize any disruption.
We appreciate you taking the time to share your experience and thank you for choosing Primera.
Best regards,
The Primera Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.