I contacted them and asked if they could arrange for the mattress to be delivered on 4th August, as it is my daughter’s birthday and I wanted it to arrive in time for her special day. Laiba was very p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Rehman Khan called to arrange the delivery and was super helpful. I added the option to have purchase taken upstairs and he told the drivers to let me know when they were 15 mins away. All went very s... Se mer
Within four hours of my purchase this company called to arrange a delivery date. Delivery dates go by postcode. I spoke with Iqra in customer service. I will update this review after the delivery. F... Se mer
Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... Se mer
Företagsinformation
Skrivet av företaget
Expert 2 Man Logistics Delivering throughout the UK
Kontaktuppgifter
Storbritannien
- premierdeliveries.co.uk
4,6
Utmärkt
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 53 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic
Fantastic, efficient service. Especially from Laiba! Thank you so much for your help!
11 maj 2026
Omdöme utan inbjudan
Abdul Rahman was very helpful and…
Abdul Rahman was very helpful and polite and did what I asked with regards to changing my delivery date. Would definitely recommend. Thank you
10 maj 2026
Omdöme utan inbjudan
Delivery service is arranged as per my…
Delivery service is arranged as per my request and so easy.
Thanks to Laiba for the providing such a quality service.
9 maj 2026
Omdöme utan inbjudan
Shambles
Was ment to get my delivery of new mattress so got rid of old one on day new one was supposed to be delivered no delivery made no phone call to explain I called them the following day to find out I now have to wait for another ten days if I had been told in advance I would have kept my old mattress until new delivery date
Absolutely ridiculous service
#000603004 This is the order number
26 april 2026
Omdöme utan inbjudan
Svar från Premierdeliveries
Hi Martin Baker,
We’re very sorry to hear about your experience and completely understand how frustrating and inconvenient this must have been.
We sincerely apologise for the lack of communication regarding the delay. We appreciate that receiving advance notice would have allowed you to make alternative arrangements and avoid this situation.
Your feedback is important to us, and we would like the opportunity to investigate this further for you. Please send us your order details so we can review what happened and provide you with an update as soon as possible.
Again, we’re truly sorry for the inconvenience caused and appreciate you bringing this to our attention.
Sarah K,
Customer Satisfaction Team.
Awful Company and people that work…
Awful Company and people that work there, and can not speak English properly. Delivery driver delivered mattress damaged then the office workers got rude on phone.
27 april 2026
Omdöme utan inbjudan
Svar från Premierdeliveries
Hi,
We’re very sorry to hear about your experience and apologise for the condition your mattress arrived in, as well as for the service you received afterward.
We understand how disappointing and frustrating this situation must have been. We also want to assure you that we expect all communication with our customers to remain professional and respectful at all times.
Your feedback has been taken seriously, and we would appreciate the opportunity to investigate this matter further.
Sarah K,
Customer Satisfaction Team.
I used premium delivery service to have…
I used premium delivery service to have our bed delivered and the experience was excellent. I spoke to Abdul Rehman who was extremely helpful, polite and made everything stress free. Highly recommended!
3 maj 2026
Omdöme utan inbjudan
Avoid using this company - ordered from beds.co.uk
Got a delivery from beds.co.uk and my stepson asked if it could be dropped off upstairs which he was rudely told "no" and he was told "it wasn't heavy". Well for a young boy he couldn't manage it himself and was needing further help. I couldn't help as I am disabled so my young stepdaughter and wife had to help him. As far as myself, I will not recommend anyone to use beds.co.uk until they choose to use another logistic company as this company does not deserve any sort of business.
2 maj 2026
Omdöme utan inbjudan
Svar från Premierdeliveries
Hi Craig Moore,
We’re very sorry to hear about your experience and apologise for the manner in which the delivery was handled.
We understand your frustration, especially given the circumstances you described, and we appreciate how disappointing this must have been for both you and your family. We expect our delivery teams to remain polite, respectful, and helpful at all times, and we’re sorry this was not reflected during your delivery.
Your feedback has been taken seriously, and we would appreciate the opportunity to look into this matter further. Please send us your order details privately so we can investigate the incident with the relevant team.
Sarah K,
Customer Satisfaction Team.
I received excellent service from the…
I received excellent service from the agent Jafar Ali, he was patient and very helpful when I changed my mind about the delivery.
2 maj 2026
Omdöme utan inbjudan
Jafar Ali
Jafar Ali !
Fantastic service 2 minute call to correct my own error no questions asked all my issues sorted. Top bloke
1 maj 2026
Omdöme utan inbjudan
Amazing customer service by laiba she…
Amazing customer service by laiba she was very polite and professional
1 maj 2026
Omdöme utan inbjudan
great staff
Abdul Rehman was very attentive and went out of his way to help with my query. Handled ber professionally.
Thank you
30 april 2026
Omdöme utan inbjudan
Abdul Rehman was very helpful and…
Abdul Rehman was very helpful and sorted out my query straight away 1st class service 👍
29 april 2026
Omdöme utan inbjudan
Easy to book
I spoke to a friendly lady called Laiba who booked by delivery slot very easily. It hasn't been delivered yet but so far so good.
29 april 2026
Omdöme utan inbjudan
Good customer service from Iqra.
Good customer service from Iqra on when the delivery will be made.
29 april 2026
Omdöme utan inbjudan
IQRA who rang me to arrange delivery…
IQRA who rang me to arrange delivery was very helpful and very kind, when I told her I was going on holiday on the date she gave me she very quickly arranged another date
She was lovely
29 april 2026
Omdöme utan inbjudan
Great service everytime
Love these guys they delivery to me every few years or yearly and honestly the customer service is always amazing and they are so tidy when they are assembling stuff for you also thank you again guys
28 april 2026
Omdöme utan inbjudan
Great customer service from Abdul…
Great customer service from Abdul Rehman - thank you for the help!
28 april 2026
Omdöme utan inbjudan
I am very happy with the customr service
I am very happy with the customer service from Abdul Rehman and appreciate my questions being answered about deliveries:)
28 april 2026
Omdöme utan inbjudan
Very helpful assisted with query…
Very helpful assisted with query promptly.
28 april 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.