Photobook Australia Omdömen 

120
TrustScore 3.5 av 5

3,3

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

VOUCHER REFUND Hilarious!!! Contacted company by phone & email multiple times & nearing 3 weeks staff advising it’s been escalated & WAIT!!! Completed project arrived a week ago!!!! Spent over $300... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

My reason for giving this review is that it was reasonable to assume Photobook Australia would be Australian based. I now see my book is being shipped from Malaysia - therefore likely to take much lo... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

During CoVid lockdown your app enabled creativity to happen and lovely products produced. Sometimes the enthusiasm to order a new thing would get in the way of sound logic thinking and I’d miss naviga... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I have used Photobook for years & have been very happy with the albums. They have greatly improved the software over the years. It’s wonderful they are now based in Australia so time of submittin... Se mer

Företagsinformation

  1. Digitaltryck
  2. Fotoutskrift

Skrivet av företaget

Photobook Australia is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Australia operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.


Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

120 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,3

Alla omdömen

(120)

20 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

TOP CLASS. I have created many calendars & photo…

I have created many calendars & photo books over the years and the products have been 1st class. Their turn around is fantastic & quality exceptional. If I have had questions they are answered quickly and professionally. Top class company.

15 februari 2023
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Hi AES, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Betygsatt 5 av 5 stjärnor

Easy selection and ordering process

Easy selection and ordering process. Excellent product and competitive price.

22 april 2023
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Hi George, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Betygsatt 1 av 5 stjärnor

It’s nearly three weeks since I ordered…

Edit have emailed twice and no response this company a scam

It’s nearly three weeks since I ordered my photo book. It is coming from Malaysia. The first tracking I received said it was no such number. After contacting customer service and getting a new tracking it tells me Delivery has been arranged through a third party service and no delivery details are expected!! I’m so annoyed.

22 april 2023
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Hi Megan, we are sorry for the inconvenience encountered regarding the delivery of your order. Please allow us to check by providing the order ID via chat or email. Rest assured that we will look into it. Hoping for your understanding on this matter. Thank you.

Betygsatt 5 av 5 stjärnor

Awesome ... way beyond expectations

I have just received my first "Photobook" and am soooo impressed. I was originally compiling on a competitor's site but found it way to convoluted with instructions all over the place. Enter Photobook. First of all it provides you with a layout of your photos. They all do, you might say which is probably correct. What did I like about Photobook: Everything is accessible in the Editor on the same page (ie. captions, background, frames, fonts, colours, clipart, ideas, and so much more); once you have established a project, you can hop in and out without loosing your edits. I blew up quite a few photos to full page size and was a bit concerned how that would turn out. But ... my finished product is amazing. The quality of the printing is outstanding. I was "proud as punch" when I unpacked it and kept showing it to everybody in my office to equal enthusiasm. It took me a few month to finalise but I still got a discount at the end (as in, it does not matter when you start your project, you can apply a current promotional discount). I cannot wait to start on my next one ... I am thoroughly recommending Photobook. And I should mention ... it was my first photobook ever.

11 april 2023
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Hi Rosie, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Betygsatt 5 av 5 stjärnor

Website easy to navigate

Website easy to navigate, lots of great options, fast uploads, great end product with efficient delivery times, and exceptional customer support

23 mars 2023
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Hi Rachel, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Betygsatt 5 av 5 stjärnor

All dealings with Photobook have been…All Good Here

All dealings with Photobook have been very positive. A great product and staff very pleasant and helpful.

21 mars 2023
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Hi Steve, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Betygsatt 1 av 5 stjärnor

Avoid at all costs.

Avoid at all costs.

Terrible company with terrible service and support. No incentive for late order and terrible communication.

13 februari 2023
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Hi Bob, we're sorry to know of your experience with our service. Please allow us to correct this by sending the order details through chat or email. If there is an existing email thread, kindly send us the case ID for further checking. Rest assured that we will look into it. Thank you.

Betygsatt 1 av 5 stjärnor

Nothing to show for time and money spent

I am so disappointed with my experience of Photobook Australia. I compiled and ordered 4 personalised calendars as Christmas presents. Only 1 has been received. Despite multiple emails to customer support no one has been able to tell me where my other 3 calendars are and no one follows up, despite promises to do so. I have asked if my missing order can simply be re-sent and this request has been met with silence. This is a lot of time and money to send to spend on gifts that haven't arrived. Worse, it has been highly embarrassing having relatives who have not received their Christmas presents. Photobook Australia could put this right by following up as they said they would, understanding how distressing it is to have to chase a purchase you have made and re-issuing the order.

28 december 2022
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Hi Candice, we are sorry to hear about your experience. Please allow us to correct this by sending the order details through chat or email. If there is an existing email thread, kindly send us the case ID for further checking. Rest assured that we will look into it. Thank you

Betygsatt 4 av 5 stjärnor

Lynne

Photo book was all I expected

12 augusti 2021
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Dear Lynne,
Thank you for your feedback. We look forward to printing your future cherished photobooks.
Photobook Australia

Betygsatt 5 av 5 stjärnor

Excellent Service

Smooth transaction,
Fast delivery.
Excellent Service

9 augusti 2021
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Dear Jen,
Thank you so much for your lovely feedback. This review made our day!
Photobook Australia

Betygsatt 5 av 5 stjärnor

Love my Photobooks

Love my Photobooks. Great value, quick turn around time for printing and delivery. Excellentt quality product and is a cheap alternative to large photographs and they don't deteriorate. Whenever I've had a problem or needed help I have found the staff to be friendly helpful and easy to deal with. During lockdown it was lovely to look back on family albums and travel books.

6 augusti 2021
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Dear MM,
Thank you for your review. I am pleased to hear of the joy the Photobooks bring you. We look forward to printing your future projects.
Photobook Australia

Betygsatt 4 av 5 stjärnor

Good after sales service

I ordered a bottle as a father's day gift but received a defective bottle. I emailed photobook and they shipped out a new one for me right away. Impressed with their follow up/after sales service.

2 augusti 2021
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Thank you for your feedback about your experience.
We look forward to assisting you with your future projects with Photobook Australia.

Betygsatt 5 av 5 stjärnor

ABSOLUTELY LOVE PHOTOBOOK

ABSOLUTELY LOVE PHOTOBOOK
Can't say anything negative! Great product, great customer service, great specials!

1 augusti 2021
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Thank you so much for taking the time to leave us a 5 star rating - we appreciate the feedback.
Photobook Australia

Betygsatt 5 av 5 stjärnor

Simples! So easy to use

The beauty of this was the simplicity of setting up the pages, with a huge variety of layouts, backgrounds, and extras that can be added to enhance the appearance of the photobook. Make a mistake (and I made a few) - no problems, just undo it and try again. The preview button is excellent too. I loved the whole experience because it was so easy.

28 juli 2021
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Dear Rick,
Thank you so much for your lovely feedback. At Photobook Australia we strive to keep our high standards and we appreciate hearing our results are paying off.
We look forward to printing your future projects.
Photobook Australia

Betygsatt 5 av 5 stjärnor

Long term customer

I recently had a book processed through photobook and as usual very happy with my book. I have been using Photobook for many years and would have more than 50 books so far processed through them. So obviously I am a very satisfied customer.

28 juli 2021
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Dear Rose,
Thank you so much for taking the time to leave us a 5-star review. We are pleased to continue helping you with your future projects.
Photobook Australia

Betygsatt 5 av 5 stjärnor

Photobook software is so easy to use…

Photobook software is so easy to use and the finished books are amazing

28 juli 2021
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Dear Sharron,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Photobook Australia

Betygsatt 5 av 5 stjärnor

The best keepsake baby book!

We just had our first baby, so to capture the treasured professional photos we had taken, we made up an album for her to keep and also one to give to her proud Nanny & Granddad!

The quality of the album is better than expected, the software to load & choose your photos is easy to use and there are heaps of choices from layouts, background colours, cover materials and even embossed words on the front!

We can't wait to show our baby girl her book when she is old enough, and her grandparents absolutely adore the book which tells a story. It was the perfect gift to give them to show off their grand daughter's photos to their friends!

I would definitely recommend Photobook to family and friends if they wanted something similar.

28 juli 2021
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Dear Linda,
Thank you so much for taking the time to leave us a 5-star review.
We are thrilled you are so happy with your Keepsake Baby Book. We look forward to helping you print out with future milestones.
Photobook Australia

Betygsatt 5 av 5 stjärnor

I have been a loyal photobooker

I have been a loyal photobooker, with photo book Australia , for over a decade, having made over 70 projects.
Can’t speak highly enough of quality, price, support given over that time.

27 juli 2021
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Dear Judy,
Thank you for your heart warming feedback. We hope to continue our high standard of service with your future projects.
Photobook Australia

Betygsatt 3 av 5 stjärnor

Delayed postage but good quality

As unhappy as I was with the month delay in receiving our books the Photobooks Experience Team have gone out of their way to assist me and has changed an otherwise unhappy experience. Thankyou.

16 juni 2021
Omdöme utan inbjudan
Logotyp för Photobook Australia

Svar från Photobook Australia

Hi Kyla Florance, we sincerely apologize for the delayed delivery. Our company values all the feedback given for the improvement of our service. We have sent an email for you this morning. Please check and let us know if you still need further assistance. We appreciate your help in regards to the betterment of our service. Thank you

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