Phase DJ Omdömen 380

I emailed support about an issue with my phase DJ. I was given instructions but was still unable to resolve the issue. After further directions, I still had issues. Max was great through the process and allowed me to send in my phase dj for repair. Within 1 week, I received the product back and the problem was fixed. Great support and customer service through the process.

This is my second interaction with the Phase support team. A1 customer service each time. They stand behind their products 100%. No hassle warranty exchange last year and a simple replacement part this year even though my warranty recently expired. Kudos to Lowell and Max for fostering a culture of stellar customer service. They represent your brand extremely well. Thanks guys.
JM

The customer service team at Phase went above and beyond to offer and compensate me for my time and effort wasted by the mistakes of third party couriers and import charges. I can’t stress how professional and courteous they are. 5/5

I can not say enough about the level of service that Phase provides. They go above and beyond for their customers. The speed of service is also top notch, shout out to Max for making it happen for me!

Super produit et service client extrêmement sympathique et sérieux.
Un problème sur mes phase pourtant en bon état, et une assistance et une réparation hyper fiable et rapide tout fonctionne à merveille.
Je ne regrette absolument pas l’achat de ce produit et je recommande vivement à tout les DJ de choisir ces produits.
Encore un grand merci au service client.

Best customer care ever, thank you max!
All perfect in few days.

Phase is an absolute gamechanger! But so is the service- I am using my phase since it was released on the market, I used it every week without any problem.
Now, I needed the service and the communication and reaction was flawless. Thank you guys 🙏

Being a full time DJ and relying on the phase almost every gig, it’s amazing to see the support from the team! From the jump the Phase team has always been amazing and supportive! My battery expanded on a remote and when I reached out they were very quick and amazing with sending me return info and when they received it, they immediately sent a replacement! I can’t thank the team enough!

Best Controller Of All-Time.. Keep Up The Good Work MVM…

eLL⏏︎CaL

The battery expanded in one of my controllers and I am so impressed by the support I received! I reached out to the team at Phase and within an hour Max contacted me to begin the return process. It was smooth and easy with no additional cost, within a week of the issue happening, Max and the team had a new controller in my hands. It’s really impressive to see a team that stands behind their product!

I had a great technical support experience.. Just perfect. I sent a mail late at night for some for remote connection problems. I had a very quick reply saying "Max" will help me out.. The other morning I received a mail from Max, followed his instructions, after 2 mails and very few hours hours my problem was solved.

Great service great product.. Much love...

Max was very helpful and patiently guided me through to a solution, with a few extra questions along the way. Good support and quick to respond, A* for you sir!

They helped phase A/S !!! Fast reply and very kind!!!!! I love it .thank you.

I had some issues with bulging LEDs under the remote, and got in contact with the Phase team. They promptly sent out a DHL return on their dime, and sent out a replacement very quickly. When I had issues with the return, they swiftly resolved it. I'm really happy with their service, and Phase has become an essential piece of kit when using DVS. Using stylus with DVS just isn't the one!

Phase is an amazing gear.I had an issue with Phase. I reached out to the phase team.They handled the entire procedure with extreme professionalism. They followed up with me and helped me with the replacement.Kudos to the team.

It suddenly stopped working, so I contacted support. Their email response was very quick, and the repair was handled promptly. It was excellent service.

The product is a real game changer for DVS. Their support is also top notch. They are responsive and very accommodating. Fantastic job with both product and service. Thank you!

Great and fast service with good people.
I really appreciate it !

Great support even with legacy hardware. Quick response and solutions

Fast action and great customer care! Top notch service