Phase DJ Omdömen 380

The Team at Phase were nothing but phenomenal! They walked me through an easy step by step process to get my Phase controllers shipped, fixed and returned in no time at all.

When one of the charging pins of my Phase Remote came off I wrote an email to Phase support and Lowell the product specialist stepped up and saved the day. Despite being out of warranty I paid a small fee and
he took care of the shipment of the Phase Remote to and fro.
In a few weeks I Received a Phase Remote replacement and just want to say Kudos to the support team for such timely effort. Truly Appreciated.
Keep up the good work !

Customer service was very quick and efficient in helping me solve my problem. Thanks to Lowell who immediately suggested what turned out to be the solution.

So after developing a swelling fault on one of my phase remotes I contacted Phase and got an immediate response from Max. With a very seamless returns process I was able to return the faulty remote and received a new one in under a week. Communication was spot-on throughout the process. Can’t recommend this enough, thank you. George V

Max and Lowell were very responsive and patient in helping me resolve an issue with the Phase unit.
After a few emails I was asked to send the unit to their lab and in no time it was returned to me repaired.
Amazing customer service!!

Top Service and Support

Really an excellent product and absolutely solution-oriented, pragmatic support. Many thanks for the support. I will definitely not only continue to use your product but also actively recommend it!

As always the customer service don’t miss. Great support, great guys. I think that was my third issue and all of them got cleared! Thanks so much!

Paso a agradecer y a recomendar toda la ayuda realizada por Max, su pasiencia y preocupación para resolver mi problema y al tremendo soporte y garantía que tiene Phase ya que después de tener problemas con un remote, se hicieron responsables de reemplazarlo por uno nuevo, de verdad a sido una de las mejores experiencias que e tenido frente a situaciones similares, totalmente RECOMENDADO. Gracias por todo!

phase customer service is excellent. had some cue drift problems and lowell and max worked with me nonstop via email until they decided i needed to send my unit back. i mailed out the parcel on last Thursday and i had it back in less than a week!

Thank you very much for your awesome support (greetings to Max from Phase). You fixed my issue in no time and that is really an outstanding service.

solved over night, thanks Max :)

Customer service like this is sadly hard to come by these days! These guys have flawless customer support from start to finish. Lowell helped me out with a couple of bits and went above and beyond. And the product speaks for itself, what a bit of kit. Highly, highly recommend these guys!
And Lowell! You da man! 10/10
🌟 🌟 🌟 🌟 🌟

Great company, amazing product still.
If you experience any problems they‘re there to help right away! Shoutout to Lowell! 10/10 Service

Eu quelques galères, mais tout est réglé. Ca marche nickel!
Merci Phase!

These guys are great! I’ve had Phase since 2021 and really rate the controllers. The two issues I have had have been resolved quickly and Max / Lowell (support) are super responsive.

Excellent customer service. I had an issue with my phase controllers glictching in Serato. I emailed and it 2 was solved within a few hours. Very impressed.

I had an issue with one of my Phase DJ remotes and Max was so helpful to get it back up and running. He even took the time to follow up when I was late to reply. Thank you so much. This product is revolutionary.

I wanted to take a moment to share my positive experience with your phase customer service team. I recently encountered an issue with one of my remotes some of the charging pins came loose. After reaching out to customer service, I received a prompt response. They were very understanding and asked me to send the remote back to them at the end of the day. Unfortunately, due to some mailing issues, the remote didn't arrive at phase facility. However, after I provided the tracking number, phase team quickly stepped in and took action. Without hesitation, they sent me a replacement remote right away.
I truly appreciate how responsive, helpful, and efficient your customer service was throughout the entire process. It's rare to encounter such great service, and it certainly made a positive impression. Thank you for resolving the issue so quickly and with such professionalism. 🙌🏽

Great Customer Service!!!

I had a problem with one PHASE-Remote and within 3 Mails I got an exchange.
Now everything is fine.
Great Product and great customer service!

Happy Customer!!!