PGH Pest Control & Prevention - Thornemere Group Omdömen 

82
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We found PGH pestcontrol, but very sadly too late. We had used PESTUK Esher, D and T Pest Control, and Walton Pest Control. We spent a small fortune, to not solve the problem. Phil in particular was c... Se mer

Betygsatt 5 av 5 stjärnor

Laura was fantastic. Although the company no longer provides the service I needed, she was extremely attentive and reassuring and went over and beyond in trying to help me. She's definitely an... Se mer

Betygsatt 5 av 5 stjärnor

We have suffered from serious damp and mould issues in our house and our property manager has hired several companies to inspect the damage. PGH deals with these matters as damp can lead to pest issue... Se mer

Betygsatt 5 av 5 stjärnor

I have contacted this company as I have found meat in my garden shed. Laura was very knowledgeable about identifying white bottom bumblebee . She has suggested few options how to deal with... Se mer

Företagsinformation

  1. Skadedjursbekämpning
  2. Miljöhälsa

Skrivet av företaget

PGH Pest Prevention has 5 stars! Hello and Welcome to PGH Pest Control & Prevention. Our mission is to identify, control & exclude pests. Here at PGH we care about our customers and guarantee to deliver to your expectations and exceed them. We provide solutions that keep your property pest free. If you have any questions or require any advice please do get in touch. Kindest Regards – Peter Higgs. Managing Director


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

82 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(82)

7 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service - fast, efficient, careful and thorough. Very pleasant people who were knowledgeable and happy to explain the processes and precautions they take. I was reassured to know that they use the minimum treatments necessary to do the job and that wildlife and pets would be safe from harm. They made a stressful situation manageable. I'm glad I found them, and wished I'd called them sooner.

31 augusti 2021
Omdöme utan inbjudan
Logotyp för PGH Pest Control & Prevention - Thornemere Group

Svar från PGH Pest Control & Prevention - Thornemere Group

Thank you very much for your kind review! I'm delighted to hear that we could help you and are happy with the service we provided you with. Thank you for choosing us! If there's anything else we can help you with in the future, please do not hesitate to get in touch.

Betygsatt 1 av 5 stjärnor

Unable to cancel

Frustrating that it is not possible to cancel and get a refund if you change your mind - even with reasonable 24 hours notice

27 augusti 2021
Omdöme utan inbjudan
Logotyp för PGH Pest Control & Prevention - Thornemere Group

Svar från PGH Pest Control & Prevention - Thornemere Group

Thank you for your feedback. We're sorry to hear about your experience and that you're unhappy. Our terms are that once payment has been made and the service has been booked in the diary, it is non-refundable due to reserving that time for the works, setting up the visit and organising the technician and materials for the job. Our Sales Team do specify this before payment is taken. We are more than happy to reschedule the visit if the original date and/or time booked isn't convenient. If there's anything further you'd like to discuss or we can help you with, please do not hesitate to contact our Customer Care Team who would be delighted to assist with this matter or anything else.

Betygsatt 5 av 5 stjärnor

Efficient and friendly service as…

Efficient and friendly service as always. Two moles caught at the first attempt.

20 augusti 2021
Omdöme utan inbjudan
Logotyp för PGH Pest Control & Prevention - Thornemere Group

Svar från PGH Pest Control & Prevention - Thornemere Group

Thank you so much for your review, Oliver. I am so glad we could help you with the Moles. Thank you for choosing us! If there's anything else we can assist you with, please do let us know and we will be delighted to help.

Betygsatt 5 av 5 stjärnor

Safe, humane & kind people.

Dan arrived on time & patiently & gently removed a lively bumble bee nest from the insulation in a wall.
It wasn’t straight forward as they’d made their nest around a corner but he carried on and, I’m glad to report, the queen & her subjects have safely been re-homed.
Would thoroughly recommend.

28 maj 2021
Omdöme utan inbjudan
Logotyp för PGH Pest Control & Prevention - Thornemere Group

Svar från PGH Pest Control & Prevention - Thornemere Group

Thank you very much for your kind review and recommendation. We're delighted to hear that Dan was able to successfully remove the bumblebees and that they've been re-homed. Thank you very much for choosing to use us. If there's anything else I can help you with, please do not hesitate to give us a call!

Betygsatt 4 av 5 stjärnor

From initial approach to company all…

From initial approach to company all staff were excellent, from office staff to technicians especially Jason and Dan. Would highly recommend this company.

26 april 2021
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Logotyp för PGH Pest Control & Prevention - Thornemere Group

Svar från PGH Pest Control & Prevention - Thornemere Group

Thank you so much for your kind review and recommendation, Diana! Thank you for choosing us to help you with your Rodent Treatment, Rodent Proofing and Loft Works. I'm pleased that we could help. If there's anything else we can assist you with in the future, please do not hesitate to give us a call.

Betygsatt 5 av 5 stjärnor

Unwanted holiday "guests"…

I had some unwanted holiday "guests" (rats) which had decided the house was nicer than the canal bank. A thorough assessment was completed - and a multi-visit plan was agreed - which also involved a change of bait (as my guests were picky eaters). They've taken the bait and now works are progressing on protecting against future issues. The engagement team has been great to work with - and the field resource (Dan) has been great to work with - listening to the issues, and explaining the steps he was taking to rectify. I will of course post again after the remediations works are completed, but fully expect that the high satisfaction rating will continue.

18 december 2020
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Logotyp för PGH Pest Control & Prevention - Thornemere Group

Svar från PGH Pest Control & Prevention - Thornemere Group

Thank you so much for your review, Eric. I am so glad we could help you with the Rats. Thank you for choosing us! If there's anything else we can assist you with, please do let us know and we will be delighted to help.

Betygsatt 5 av 5 stjärnor

Proud to be part of the team

I have been an employee at PGH Pest control since this summer. The team are dedicated to helping others,and go above and beyond into solving peoples pest issues. The Technicians are very knowledgeable and always happy to help out. We are constantly receiving positive feedback about out guys on the road! Proud to be part of the team.

18 december 2020
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Cluster flies

We’ve used PGH for a couple of years with various cluster fly, mice problems etc and they have always been very efficient, knowledgeable and pleasant to deal with. They also insulated and boarded our loft. Would happily recommend the company to anyone.

17 december 2020
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Betygsatt 5 av 5 stjärnor

Wasp Nest In Loft

Have used PGH before so contacted them about a large wasp nest in loft as a dopey queen wasp suggested it might still be in use. PGH sent a technician who arrived promptly and removed nest. As before, I was impressed by his knowledge of the pest he was dealing with.

9 december 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you so much - you are fabulous!

Thank you so much to Alex, Mollie, Branden, Dan, and Ollie - and everyone else at PGH Pest Control. From the first visit to the final visit you have been nothing but professional with kindness and compassion during what was a stressful time for us.
I highly recommend PGH Pest Control - they are five-star guys and gals that really do care! We even received a handwritten slip in the post exclaiming how happy they were to be helping us. These small but personal touches really do make a world of difference.

8 december 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have used PGH Pest Control in the…

I have used PGH Pest Control in the past and have always found them to be excellent. They are thorough, professional and a pleasure to deal with from the first phone call. After having some work done on the outside of our property rats had made their way into our kitchen. Branden called to say he was arriving shortly, he arrived on time, was polite, friendly and got to work straight away, investigating our property and efficiently pointing out access areas, photographing and documenting all the issues. He was extremely thorough. He also took the time to explain to me what was happening, what types of proofing he would recommend and why, which was very reassuring. He was professional and extremely knowledgeable. This is a trustworthy company who go out of their way to help you sort your pest problem properly. I wouldn't hesitate to recommend them.

1 december 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very prompt and helpful service for a…

Very prompt and helpful service for a competitive cost. Mollie was friendly and helpful and got a quote over to us quickly and responded to my queries. Good service on site, looked at potential problems effectively.

26 november 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Really helpful

Really helpful, friendly service!

1 september 2020
Omdöme utan inbjudan
Logotyp för PGH Pest Control & Prevention - Thornemere Group

Svar från PGH Pest Control & Prevention - Thornemere Group

Thank you so much for taking the time to provide us with your feedback AND the 5-star review. We are working hard to provide top quality services. It is something we hold at the core of our business so your review is so appreciated!

Kind regards,
PGH Pest Control & Prevention - Customer Services

Betygsatt 1 av 5 stjärnor

Avoid this company

I was charged £150 for treating a small hornet nest in a tree, not high up and easily accessible. The job took about 5 minutes. At that price I naturally assumed they would come back and remove the dead nest as well. But no, they now demand more money to do that. At no point was it made clear to me what exactly was included in the price and that nest removal would cost extra. The nest is easily accessible. An ordinary decorators ladder would be high enough to reach it. I am furious at their disobliging and unhelpful attitude.

3 augusti 2020
Omdöme utan inbjudan
Logotyp för PGH Pest Control & Prevention - Thornemere Group

Svar från PGH Pest Control & Prevention - Thornemere Group

Dear Renate

We are really sorry you are not happy with the service received. We have looked back in our communication and we only ever mentioned a wasp nest treatment and not removal. The treatment was done using application equipment because it was indeed high off the ground and it is also guaranteed for the rest of the season.

A removal is a more complex process because it cannot be done in one visit. The nest needs to be treated and left in order for the insecticide to kill all the wasps inside and the foraging wasps yet to return to the nest. If a removal was done at the same time, the foraging wasps would return later looking for the nest and pose a further problem for you.

When we received your complaint, we did look to resolve the issue but the technician who went to your home informed us that the nest was higher than legally allowed for ladder use and proper access equipment would be required as well as 2 technicians (also a legal requirement). The safety of our technicians is paramount to us as we explained over the telephone.

Please do not hesitate to contact us should you require further assistance.

Kind regards,
PGH Pest Control & Prevention - Customer Services

Betygsatt 5 av 5 stjärnor

Fantastic company to deal with!!!

Fantastic company to deal with! I had a wasp nest that was very large and meant my toddler couldn’t play in the garden. PGH were very helpful and efficient in sending a technician out to get rid of the wasps! Will definitely be using them again!!!

10 juli 2020
Omdöme utan inbjudan
Logotyp för PGH Pest Control & Prevention - Thornemere Group

Svar från PGH Pest Control & Prevention - Thornemere Group

We are so pleased your toddler can now play safely in the garden. Thank you for taking the time to provide us with your feedback AND the 5-star review. Retaining good custom and providing top quality services is something we hold at the core of our business.

Kind regards,
PGH Pest Control & Prevention - Customer Services

‘We Care’
We offer a variety of services that include:
• Insect pest control
• Rodent proofing and prevention
• Large animal management
• Pest bird proofing and control
• Woodworm treatments
• Coronavirus decontamination and deep cleaning
• Dirty loft Insulation removal and replacement
• Bad smell removal
• Commercial and domestic properties

If you require any assistance, please feel free to contact us on 01483 273 478 and our friendly team will be happy to help

Betygsatt 5 av 5 stjärnor

We have been using PGH for years now…

We have been using PGH for years now and they have always been outstanding. They always go out of their way to get out to us as soon as possible and always eliminate whatever issue we have extremely efficiently and with minimum disruption. Highly recommend.

10 juli 2020
Omdöme utan inbjudan
Logotyp för PGH Pest Control & Prevention - Thornemere Group

Svar från PGH Pest Control & Prevention - Thornemere Group

Dear Claire

Thank you for taking the time to provide us with your feedback AND the 5-star review. Retaining good custom and providing top quality services is something we hold at the core of our business.

Kind regards,
PGH Pest Control & Prevention - Customer Services

‘We Care’
We offer a variety of services that include:
• Insect pest control
• Rodent proofing and prevention
• Large animal management
• Pest bird proofing and control
• Woodworm treatments
• Coronavirus decontamination and deep cleaning
• Dirty loft Insulation removal and replacement
• Bad smell removal
• Commercial and domestic properties

If you require any assistance, please feel free to contact us on 01483 273 478 and our friendly team will be happy to help

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