Eco Haus Solutions Omdömen 

My mother EH Order Ref No EH5130 paid a deposit of £350 cash on the 22nd Nov'25 and we cancelled this on the 26th Nov'25 prior to a survey being carried. We received a confirmation e-mail of the cancellation on the 26th Nov'25 and replied with the information needed to refund the money on the 27th Nov'25. I have emailed numerous times with no reply and phoned at least 10 times since Jan'26 to be told everytime that it was with the Director. Can my mam's deposit be returned ASAP please.

Very good service and people on the job, also prompt service when there was a mistake on one measurement at the factory

I am still waiting, after ten weeks, the return of a promised £13,000 for all the work I have given them at my house. Nobody from the company has called back despite numerous calls to their centre. The big mistake I made was to trust the sales people at their word when they upped the cash return with every sale to me. They have a record on their personal phones but the company aren't allowed to take them. They are not company phones which is highly surprising. I was brought up by parents & companies I worked for on the principle that 'my word is my bond' which in the case of this company does not apply. Please also read the small print on the back of each contract as it could cost you a lot of money!

My 89 year old dad was cold called by this company, followed by a visit the same day. He paid a £600 deposit + a £99 survey charge to have some work done on his house. He scheduled a fitting date with the surveyor and this passed with no contact. I have tried contacting them and was promised calls back, that never came. I have tried to email them numerous times, and have had no response. I now have no other option than to pursue them via small claims court.

UPDATE
Following this review (and several reviews from my relatives) Dave from Ecohaus customer services did contact me. After lots of back and forth we have been refunded the £699. However, it is extremely disappointing that it took several bad reviews to get this resolved. We were asked to remove every other review bar this one in exchange for the refund. This company clearly cares more about their reviews than performance. Had we not left the negative reviews, EcoHaus would have gladly stolen £699 from my elderly father. I would advise anyone to avoid this company at all costs!

My parents had 2 upstairs windows fitted, the 2 men were pleasant and worked well. Clean and tidy and their work looks good.
The next day my parents, both 89, got a call to say an inspection needed to be done before they could give a receipt for the windows. The caller also kept saying we will check your walls. To which my mum said there's nothing wrong with my walls. An appointment was made for that day for the inspection. The appointment was a no show. I called customer services the next day and was informed it was a sales call not an inspection. They lied to try and get into the house to sell another product. Im absolutely furious. My vulnerable parents who have used this company before and had no issues will not be using them again. If this is how they now deal with vulnerable customers shame on them.

I was advised consistently contacted advising when the work would be done and Steve and Ken arrived as predicted. Very personable /polite men. They worked hard, no hanging around. Only needed 2 mugs of tea. Steve also alerted me to some water dripping from beneath an upstairs window and video’d it. This has now been rectified and I was very for his observation. The new flat roof looks good and I’m hopeful it will not let in any rain. Seems a job well done.

The installation of new sealed units was good. However, the first installation of the composite door was frankly dreadful. Thankfully it was rectified a week later with a new frame and a competent engineer re- hanging the door.

what a complete waste of money me and my wife where told when is finished they would look like new the windows suppose to cooler in summer but its like sitting in a greenhouse also for another i could of got all the frames and french doors for another 900 pounds so this lot of people have totally ripped my off i would not buy off this company

The workmen were coming between 11am-2pm. They came at 1pm. They were very organised, I was having a new front door and 6 windows replaced. One was doing the front door, the other two were dealing with the windows.They finished at 3-30pm. Great! they did a good job, placed covers over carpets.cleaned up after finishing.They were very friendly. Job done!

Courteous staff and advisors. Prompt delivery of service. All work done to a high standard and very cleanly.

Great service, friendly fitters.

Quick and efficient all done in no time

Sales person did not do as was supposed to do. Have since spoken to company and problem is being rectified

The installers were very efficient and worked hard completing the installation in a day when I'd been informed it would probably extend into a second day.
They worked tidily and cleared up behind them leaving a good job and were very polite and pleasant

the workmen done a very good job , polite and clean cleaned up after them

10m gutter/facia/soffit plus 2 windows 900x1100 = £3000

My grandma was hoodwinked by the salesman/surveyor.

Avoid

My request for a refund has still not been met. I HAVE NOT had an email from Trust Pilot asking for further details.
However I was never given a reference number by the representative...the letters EH are written in that part of the paperwork. The customer service department take my name and postcode to find their information about me and consistently say that they will pass the information on, but never get a reply! Their continual answer is that the managing director deals with repayments but they are unable to give me a number or email address through which I can contact him.
My name is Susan Hearne.
The payment was made on 10th April 2026
My account numbers are :-
sort code 08 90 66
account number 08253752

An urgent settlement to this claim is required.

Disappointing to see even after Eco Haus replied to my previous review asking for details (although they have been advised of these on numerous occasions) that still nothing has progressed however, this is of no surprise. They have ignored a complaint letter and final 7 day notice but instead 'updated' their previous response to my review adding, it will need a new investigation, giving us the the run around and avoiding returning monies.
I note that Eco Haus aren't registered with any ombudsman or ADR meaning customers have less protection when it comes to complaints (which i note since my last review there are plenty, of which are of a similar nature) and must go down the route of reporting to Trading Standards or going to a Small Claims Court if Eco Haus fail to resolve.

We are now issuing a Letter Before Claim after Eco Haus failed to respond to my complaint and are clearly in breach of their own 'customer charter'.

* UPDATE
Both myself and elderly mother have been contacting Eco Haus for months however they keep fobbing us both off and will not follow up on their agreement to issue a refund. As I am acting on behalf of my mother, GDPR is not an issue here and is incorrectlyy being touted as an excuse.

It would be zero but can’t give zero and leave a review.
My mother has still not received her money back despite emailing the Company on numerous occasions. She either gets no response at all or an I’ll chase this up with the Director. She cancelled the order the very next day and requested a refund of her deposit almost a month ago now.
This is extremely stressful for her.
She has phoned and emailed customer services but as yet has had no update on her refund.