Eco Haus Solutions Omdömen 

Wanted to deal with them because of the positive reviews. Got a quote but asked for another visit to discuss not having so many openers. The salesman said he would come the next day. He didn’t and no call to apologise. Rang in the evening and by luck got his manager, who said he would sort it. No phone call from either. The next day spoke to Customer Services who said they would sort it. No phone calls. Sent email informing of the above, no reply no phone calls. Rang yet again and this time a manager rang me back telling me the salesman was with a client and he would ring me later. Six hours have gone by and no phone call.
If they treat clients like this just wanting to place an order, can’t think how bad they would be if you were in contract with them. Just shows, good reviews don’t always lead to good customer relations.

Noted response to above from vendor. I can give on here names of sales rep who came, name of his manager dates and times of appointments and proof of emails sent. I suggest they look at their telephone logs which are recorded for training and use them to a) train their staff and b) sort out their own incompetence when trying to deflect a genuine poor experience and honest criticism of a bad customer service experience.

My father has just had a visit from Tim from the head office, he carried out a survey for facia board, soffit board and down pipes.
I didn't see him myself but I guess he had a black an white striped shirt an mask on as the quoted works are absolute daylight robbery!

Order has been cancelled straight away and will be cancelling any payments taken from the bank.

Updated after this response.

The previous work you did at my house.... Mr Tierney being my Father.

Was simply replacing glass panels, that didn't need replacing.

My father was under the impression that it would be complete windows including frames..
It wasn't, one of the frames is near enough dropping out yet somehow, this was missed by whoever did the initial survey.
The work was completed quickly and was tidy because they only popped out the window beading and put new glass in.

This isn't your only bad review in the last 6 month. Maybe its time you reviewed your pricing..

Nearly £6000 for a £2000 job you're having a laugh!

Salesman refused to leave until we paid a £1700 deposit, and would not allow us to read any of the documents we were pressured into signing.
Emailed and wrote two letters to cancel the next day, well within the 14 day cooling off period required by law.
Noted that the contract does not have their current address, had to look it up on Companies House.
Received ten calls the following business day trying to push us into withdrawing the cancellation.
Later discovered that the price was well over double what it should have been.

Eventually had a call where they accepted the cancellation, but they said they would not refund anything for 28 days and that they would not follow the law and refund in full.
Was promised a management callback to "clarify", never received one.

It appears that my only option is to pursue them via the county court, so I have sent a "letter before claim" in the hope that they will resolve the matter rapidly.
I find Eco Haus' reply below surprising, as it makes one wonder how many current actions are pending.

I had some windows replaced and the workmanship was excellent. The speed and efficiency of the fitters was exceptional. They tidied up after themselves and took the old glass panels away. The company itself is very pushy when it comes to getting other work done which is the only aspect I didn't like.

Well organised company. Good service from initial contact to final fitting and post fitting inspection.
Good information provided at every stage.
A friendly and efficient company and competitive.

After a cold caller telephone call I agreed for a salesperson to come to our home address. He sold us some outside wall coating to stop moisture entering the house stating that he was aware the government grants ended in March of 2026, but they had some money left over. The cost was £10,000 and part payment of £1099 upfront. We were denied thinking time as we may lose the grant. After signing an order form arrangents were made for a surveyor to visit the next morning. On reflection I changed my mind as I had no faith in the product or company. On cancelling the order the same day I have been refused return of my £1.099 as 14 days cooling off notice didn't apply to this order. I am taking the matter further.

My mother EH Order Ref No EH5130 paid a deposit of £350 cash on the 22nd Nov'25 and we cancelled this on the 26th Nov'25 prior to a survey being carried. We received a confirmation e-mail of the cancellation on the 26th Nov'25 and replied with the information needed to refund the money on the 27th Nov'25. I have emailed numerous times with no reply and phoned at least 10 times since Jan'26 to be told everytime that it was with the Director. Can my mam's deposit be returned ASAP please.

Very good service and people on the job, also prompt service when there was a mistake on one measurement at the factory

My 89 year old dad was cold called by this company, followed by a visit the same day. He paid a £600 deposit + a £99 survey charge to have some work done on his house. He scheduled a fitting date with the surveyor and this passed with no contact. I have tried contacting them and was promised calls back, that never came. I have tried to email them numerous times, and have had no response. I now have no other option than to pursue them via small claims court.

UPDATE
Following this review (and several reviews from my relatives) Dave from Ecohaus customer services did contact me. After lots of back and forth we have been refunded the £699. However, it is extremely disappointing that it took several bad reviews to get this resolved. We were asked to remove every other review bar this one in exchange for the refund. This company clearly cares more about their reviews than performance. Had we not left the negative reviews, EcoHaus would have gladly stolen £699 from my elderly father. I would advise anyone to avoid this company at all costs!

I am waiting after six weeks for a refund of £13,000. Everytime I ring their main office I get the reply "that someone will get back to me" but they don't. They only ring if a sale is in the offing ! I have written an email to the CEO but he hasn't bothered to reply after four weeks. I am a 71 year old pensioner who can't afford to lose this money.

My parents had 2 upstairs windows fitted, the 2 men were pleasant and worked well. Clean and tidy and their work looks good.
The next day my parents, both 89, got a call to say an inspection needed to be done before they could give a receipt for the windows. The caller also kept saying we will check your walls. To which my mum said there's nothing wrong with my walls. An appointment was made for that day for the inspection. The appointment was a no show. I called customer services the next day and was informed it was a sales call not an inspection. They lied to try and get into the house to sell another product. Im absolutely furious. My vulnerable parents who have used this company before and had no issues will not be using them again. If this is how they now deal with vulnerable customers shame on them.

I was advised consistently contacted advising when the work would be done and Steve and Ken arrived as predicted. Very personable /polite men. They worked hard, no hanging around. Only needed 2 mugs of tea. Steve also alerted me to some water dripping from beneath an upstairs window and video’d it. This has now been rectified and I was very for his observation. The new flat roof looks good and I’m hopeful it will not let in any rain. Seems a job well done.

The installation of new sealed units was good. However, the first installation of the composite door was frankly dreadful. Thankfully it was rectified a week later with a new frame and a competent engineer re- hanging the door.

what a complete waste of money me and my wife where told when is finished they would look like new the windows suppose to cooler in summer but its like sitting in a greenhouse also for another i could of got all the frames and french doors for another 900 pounds so this lot of people have totally ripped my off i would not buy off this company

The workmen were coming between 11am-2pm. They came at 1pm. They were very organised, I was having a new front door and 6 windows replaced. One was doing the front door, the other two were dealing with the windows.They finished at 3-30pm. Great! they did a good job, placed covers over carpets.cleaned up after finishing.They were very friendly. Job done!

Courteous staff and advisors. Prompt delivery of service. All work done to a high standard and very cleanly.

Great service, friendly fitters.

Quick and efficient all done in no time

Sales person did not do as was supposed to do. Have since spoken to company and problem is being rectified