Petshop.co.uk Omdömen 

Absolutely amazing . Customer appreshative staff . Will go above and beyond to help you . I do tell friends and family about their on line shop . Have been using them for month . And God willing I will keep using them

Not badly priced and arrived promptly the next day no complaints from me

the customer service I recieved when my order was delivered to wrong address, Petshop rectified the issue the next day and I went from being frustrated that my items had not arrived to having a full replacement sent and an added extra for my dog. This was first time I used Petshop will use again.

Three days (so far) of non phone service????

After a weekend of being closed for calls, this is now day three of business working days of a message on their phone line that they are busy handling emails right now. So after someone can't reach you for the weekend, you extend it three more days??

Yes, I've written an email and no, you aren't responding to that either. This is absolutely not acceptable service that when someone has to reach you about an order, they can't. I thought it was unacceptable on a Monday after a weekend to extend a non-, reachable period. But to have it happen on Tuesday and Wednesday as well (again so far as it may extend to Thursday or Friday and round the circle we go).

Sorry but this is ridiculous beyond belief to forbid customers from reaching you. I'll look elsewhere for my pet's needs.

Great service. Food arrived well packaged and promptly!

Ordering online was quick
Delivery was not on time, we waited on the day but they did not arrive. I did not receive any message that they are not coming. It was delivered the next day at the same designated

I signed up to a Bottomless Bowl subscription with petshop.co.uk a few years ago as I was getting fed up shopping around then finding the product unavailable. I have a guaranteed supply of food for my dogs at a great price and with speedy delivery. I like supporting small businesses who also have great customer service

Great fast and efficient delivery

Ordered dog food from them 10 days ago. Delivery was to be within 3 days. I emailed them at 7 days. After receiving no response, I tried to call them and the automated message says they are "concentrating on emails today" then cuts you off.

The online order status hasnt changed from "in our warehouse getting ready for despatch " since I placed the order.

Getting rather annoyed at the delays and not being able to contact anyone

After my first order with Petshop.co.uk and them being so efficient, I have gone back to them....boy do I wish I didn't. Order placed on the 9/9 and still no dog food or even showing its been dispatched from their warehouse. Don't answer their phones as are answering emails!!! Not surprised if there are as many people as unhappy as I am. They've had my money, dog has nearly run out of food and now I have to go and buy dog food elsewhere, due to their incompetence. Won't bother ordering again...very disappointed.

Always easy to change orders at short notice, which is very convenient as I have intermittent donations of cat food for my feral colony and don’t always need a big order.
The orders always arrive on time and are packaged well.

Like that on repeat shop you are given time to change the date of delivery

Have been using bottomless bowl for over a year and had excellent service.Recently realized that the dog food wouldn’t last until the due delivery date.I requested a delivery asap and it arrived very quickly.

We have a subscription order and always delivered without fail. Great communication and well packaged

Very easy to order, everything I wanted was in stock. Delivery was very quick

I'm usually very happy with the service but this time I was frustrated due to not being able to contact this company. I wanted to cancel an item in my order, so I emailed & received an acknowledgement to say they'd get back to me as soon as possible. I tried calling the following day but got a recorded message telling to check the FAQs on the website or to email & then cut off. No option to leave a voicemail. I emailed again and got the same auto reply. In the meantime the item I wanted to cancel was despatched. I finally received a reply after the item was delivered! I have since removed this item from my regular subscription but not being able to contact the company was frustrating.

I only ordered a flea treatment, which turned out to be more expensive than other web sites once the delivery fee had been added. But to top it off apparently I own a collie type dog (which I do not) and apparently I have set up a repeat dog food order (which I did not) for said collie dog and they have taken over £30 out of my bank account which I did not authorise for dog food that I do not need, want or requested. Not very happy at all with this and would warn other buyers to really check their order before proceeding.

Excellent service. My paw baby loves his food .