This company is outstanding and l would recommend anyone to give them a call or online before you renew with your existing insurer. I could not believe how reasonable my quote was, being an oap with... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
, straightforward, no fuss, sensible price. Only problem has been downloading a picture of the car in the garage trying to get it under 4mb.
Renewal price was similar to other quotes, renewing process was easy, haven’t had to make a claim yet so can’t comment on that side of it. The only negative was the ‘broker fee’, I don’t really know w... Se mer
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Received renewal notice for my caravan insurance and surprisingly it was a lower cost than last year for the same cover. It was easy to navigate the Web site and renew my insurance which was followed... Se mer
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Företagsinformation
Om Performance Direct
Skrivet av företaget
Established in 1995, Performance Direct are a family run financial services organisation, set up to give clients access to our wealth of commercial insurance expertise.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Kontaktuppgifter
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Storbritannien
- customer.care@performancedirect.co.uk
- performancedirect.co.uk
4,6
Utmärkt
17 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Performance Direct
Hi,
We appreciate you taking the time to share your feedback. We are happy to hear that our team was helpful and well-mannered!
Kind Regards,
Chloe
Performance Direct.
I was genuinely happy with the price…
I was genuinely happy with the price and service but disappointed that they took the money out of my bank account without having notified me first as this might have taken me into my overdraft.
4 april 2026
Svar från Performance Direct
Hi,
We appreciate your feedback. We're sorry to learn about the payment notification issue and any inconvenience it may have caused. We'll review our procedures.
Kind Regards,
Chloe
Performance Direct.
Easy all way through..
7 april 2026
Svar från Performance Direct
Hi,
We're happy to hear that your experience was so easy! Thank you for your positive feedback; we appreciate it.
Kind Regards,
Chloe
Performance Direct.
Did there job
Did there job . Thanks for reading the note and leaving my package safe . Thanks .
4 april 2026
Svar från Performance Direct
Hi,
We're happy to hear that your delivery was successful and that our team followed your instructions. Thank you for taking the time to share your positive experience with us!
Kind Regards,
Chloe
Performance Direct.
Another £25
I purchased a policy online forgot to submit a none fault claim from 2022 by my wife . Had a message to call you ,and was charged another £25 not good .
6 april 2026
Svar från Performance Direct
Hi,
Thank you for getting in touch. We’re sorry to hear that you’re unhappy with your experience and appreciate you raising your concerns.
When changes are made to key details such as claims history after a policy has been set up, a broker administration charge does apply. This is why we always stress the importance of providing complete and accurate information prior to purchase, as doing so helps to avoid any potential premium adjustments or late disclosure fees.
We also advise all customers at the point of purchase that amendments to policy details are subject to a £50 broker fee. In your case, this charge was reduced as a gesture of goodwill.
We hope this helps to clarify the situation, and we remain happy to assist if you have any further questions.
Kind regards,
Molly
Performance Direct
Sadly this company is age ist
Sadly this company is age ist. and the under 25’s 30’s are running the show with no respect or kindness toward older people they talk down to me on the phone, when I cancelled my policy I arrange with them to take out in monthly installments which they did not do and took the whole lot out and some more, I was not able to speak to anyone but instead all by Snapchat no apology but I will be looking for my refund for sure, no reason why they couldn’t treat properly
10 april 2026
Omdöme utan inbjudan
Svar från Performance Direct
Hi,
We appreciate you bringing this to our attention. We're sorry to hear about your experience and the way you were treated. It is important to us that everyone is treated with respect. We're also concerned about the payment issue and will investigate what happened with the installment plan.
Kind Regards,
Chloe
Performance Direct.
Svar från Performance Direct
Hi,
We're happy to hear that you had a quick and easy experience and found a great price. Thank you for your positive feedback!
Kind Regards,
Chloe
Performance Direct.
Svar från Performance Direct
Hi,
We appreciate you sharing your experience. We're happy that you found our services simple, effective, and offered at a good price.
Kind Regards,
Chloe
Performance Direct.
Renewal was easy to do
Renewal was easy to do, even with a few changes. Price seems reasonable in this day and age.
3 april 2026
Svar från Performance Direct
Hi,
We're happy to hear that renewing was easy, even with your changes. We appreciate your feedback and are glad the price seems reasonable to you.
Kind Regards,
Chloe
Performance Direct.
Had to put 1 star but company deserve…
Had to put 1 star but company deserve minus 5....
Had monthly car insurance for Mazda MX-5 from 23/3/26 as going to sell it in June. Sold it yesterday and had to contact office for balance owed. I owed £143.99 for 17 days insurance as T&Cs said credit up front. In total I paid £212.51 for 17 days insurance. My other car with AVIVA charged me £35 admin fee when I sold it mid insurance.
Dont touch these muggers from Essex even if they say read T&Cs as who does actually read them?
I while certainly stick with AVIVA who are my other car insurers.
PERFORMANCE DIRECT are in my opinion greedy robbers and as Ex Falklands Royal Navy Veteran of 23 yrs even the Argentinians treated me better!!!!!
10 april 2026
Omdöme utan inbjudan
Svar från Performance Direct
Hi,
We’re sorry to learn that your experience has been disappointing and appreciate you taking the time to provide your feedback.
We’re also sorry to hear that you’re unhappy with the cancellation charge. When arranging policies, we incur costs through insurers and comparison platforms. The Financial Conduct Authority allows brokers to apply fees that are fair and reasonable, and unfortunately we’re unable to waive these charges without absorbing those costs ourselves.
Regarding the remaining balance following cancellation, Premium Credit settles the policy cost in full at the outset, and repayments are then made via monthly instalments. If the refund issued by the insurer does not fully cover the outstanding balance on the credit agreement along with our cancellation fee, the the shortfall is owed. We collect this balance on behalf of Premium Credit once a policy has been cancelled.
We hope this offers further clarification. Should you have any additional questions or require further assistance, please don’t hesitate to contact us.
Kind regards,
Jess
Performance Direct
Good price and easy to deal with.
2 april 2026
Svar från Performance Direct
Hi,
We appreciate you sharing that we offered a good price and that it was easy to deal with us. Thank you for the positive feedback.
Kind Regards,
Chloe
Performance Direct.
Svar från Performance Direct
Hi,
We're so glad our service made it easy to get everything sorted. Thank you for your positive feedback; we appreciate it very much!
Kind Regards,
Chloe
Performance Direct.
Three questions today about our…
Three questions today about our motorhome insurance. Chloe dealt with all 3 very promptly and efficiently. Put my mind at rest straight away. So much better when you can speak to a real person instead of a robot. Thank you Chloe
9 april 2026
Omdöme utan inbjudan
Svar från Performance Direct
Hi,
We appreciate you taking the time to share your feedback. We're happy to hear that your motorhome insurance questions were handled promptly and efficiently, putting your mind at ease. It's great to know you value speaking with a real person.
Kind Regards,
Jess
Performance Direct.
Competitive rates…helpful staff.
4 april 2026
Svar från Performance Direct
Hi,
We're happy our competitive rates and helpful staff met your needs. Thank you for your positive feedback; it means a lot to us.
Kind Regards,
Chloe
Performance Direct.
Easily arranged policy online
Easily arranged policy online and straightforward renewal at competitive price.
4 april 2026
Svar från Performance Direct
Hi,
We appreciate your review and are happy you found our online policy arrangement easy, with a straightforward renewal at a competitive price.
Kind Regards,
Chloe
Performance Direct.
Been with performance direct for 11…
Been with performance direct for 11 years always great price for my camper van insurance
4 april 2026
Svar från Performance Direct
Hi,
We appreciate your long-term loyalty and are so glad we've consistently provided great value for your camper van insurance over the past 11 years. Thanks for your review!
Kind Regards,
Chloe
Performance Direct.
Svar från Performance Direct
Hi,
We're happy to hear that you found the process easy and the staff courteous. Thank you for sharing your positive experience with us!
Kind Regards,
Chloe
Performance Direct.
Excellent service
1 april 2026
Svar från Performance Direct
Hi,
Thank you for your kind words, we hope to improve your star rating in future by continuing to provide further excellent service.
Kind regards,
Molly
Performance Direct
Excellent service!!
4 april 2026
Svar från Performance Direct
Hi,
Thank you for taking the time to leave us a positive review; we appreciate it.
Kind Regards,
Chloe
Performance Direct.
Very pleased with the service and…
Very pleased with the service and politeness and the Price
1 april 2026
Svar från Performance Direct
Hi,
We appreciate you taking the time to leave us a wonderful review! We're so glad you were pleased with our service, politeness, and price.
Kind Regards,
Emily
Performance Direct
Detta är Trustpilot
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