Visited today, sadly the staff were incredibly unhelpful and rude. Kept us waiting without apology, dismissive at the tills, and told us incorrect information about a product. Shame.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great aquarium and pond shop. Lots of choice on the indoor tropical department with helpful staff and loads of products for any needs. Pond department has taken a massive leap forward since Anthony... Se mer
Not a local customer but will say Was overall a great service, I must add it annoys me that shops show and sell items that are not in stock and need to be ordered in. But after I called up and cancel... Se mer
Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for... Se mer
Företagsinformation
Skrivet av företaget
Based in Henlow, Bedfordshire, we are one of the UK's largest aquatics specialists. No matter if your passion lies in Koi, Marine, Tropical or Watergarden, our expert team are on hand to help.
Kontaktuppgifter
Hitchin Road, SG16 6BB, Henlow, Storbritannien
- 01462 850822
- info@perfectaquatics.co.uk
- perfectaquatics.co.uk
4,2
Bra
114 omdömen
Ingen aktuell inbjudningshistorik
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
ease of ordering and good delivery
14 juli 2025
Omdöme utan inbjudan
Excellent service
Excellent service, competitively priced and delivered in excellent time! Just what you need when ordering treatments for koi!
12 juli 2025
Omdöme utan inbjudan
Quick delivery
Quick delivery. Good communication.Highly recommended..Will use again
10 juli 2025
Omdöme utan inbjudan
I NEARLY FELL OVER….
I don’t live locally but came to the RAF Henlow base to visit a friend who recently moved to this base
We went here to play Crazy Golf which was pretty standard had some food in the cafe which was a little on the ropey side but the price was fair
Couldn’t help but notice a Vape Shop just inside the entrance to the main store. I nearly fell over, REALLY…. A vape shop here 🤣 this completely lowered the tone for me
The owners should of put a sweetie shop or something a bit more in tune with the environment
For me this spoilt the show! I can’t stand vaping and all the bad health implications that came with it
Real Bad shout that one, hence the 1 star, you may of been pushing 3 before that
4 juli 2025
Omdöme utan inbjudan
Poor Show nowadays
Well, I have just spent 45 minutes trying too contact perfect aquatics by phone. Listening too a recording about perfect aquatics new ventures, the cafe and competitions along with Halloween. Then after exactly 2 minutes 50 seconds I get cut off. Redial and the same. It’s not great customer service to not answer a simple phone in 45 minutes. This is one customer who shall goes else where. Shame, Japanese Koi Company used to be very good
1 juli 2025
Omdöme utan inbjudan
Svar från Perfect Aquatics
Thank you for your feedback, and we are sincerely sorry for the frustration you’ve experienced. We completely understand your disappointment after being unable to get through to us.
Unfortunately, we experienced an internal technical issue that temporarily affected our phone lines, which meant we weren’t able to receive incoming calls as we normally would. We can assure you that this issue has now been resolved, and our phone service should be fully operational again.
We genuinely value your business and appreciate your long-standing support of Perfect Aquatics. Please accept our apologies for this inconvenience, and we would love the opportunity to assist you directly. If you need anything or have any questions, please don’t hesitate to reach out again.
Good for young kids
Cafe was lovely. Quite small inside animal area. Lovely outdoor pond
4 juni 2025
Omdöme utan inbjudan
Super fast delivery
Super fast delivery the pond detox not as good as I was hoping. will use again next week pond may look better
8 juni 2025
Omdöme utan inbjudan
Next day delivery
Next day delivery, doesn’t get better than that.
Thanks for a great service.
27 maj 2025
Omdöme utan inbjudan
A fast and reliable service very happy…
A fast and reliable service very happy with my order great service and great product
20 maj 2025
Omdöme utan inbjudan
Always good advice from staff
12 april 2025
Omdöme utan inbjudan
Great company to deal with
Great company to deal with. Quick with great offers at very competitive prices. Will thoroughly recommend .
28 april 2025
Omdöme utan inbjudan
Best place
Best place, I love it, great staff, great service, great experience overall. Thanks Perfect Aquatics, you guys are perfect.
4 april 2025
Omdöme utan inbjudan
Great service and free delivery over…
Great service and free delivery over £50. Thank you
15 april 2025
Omdöme utan inbjudan
Ordered a tank via website
Ordered a tank via website
To then be sent email cancelled as they can't deliver
Due to website error
Now i have to wait for refund
6 april 2025
Omdöme utan inbjudan
Amazing
Great place love going there just to look at the fish and buy them hahaha.
Great atmosphere and have all you need to buil.a amazing aquarium and great staff who knows what their talking about.
7 april 2025
Omdöme utan inbjudan
Great selection of Koi
Great selection of Koi, very knowledgeable staff, always happy to answer pond questions.
8 februari 2025
Omdöme utan inbjudan
The store has gone down the pan
The store has gone down the pan. The stock is filthy the fish tanks are filthy the roof leaks all over the place and they seem to have stopped stocking hozelock products and the prices are ridiculous. I ordered double the amount of filters online for half the price. Disappointing as it used to be a good place.
12 mars 2025
Omdöme utan inbjudan
Always courteous and friendly staff
Always courteous and friendly staff, offering great advice. Great range of tropical fish to choose from and in great condition.
12 mars 2025
Omdöme utan inbjudan
Excellent place.
Excellent place with just about everything you could require for your aquarium whether it’s fresh or saltwater.
Large variety of livestock and the staff are very knowledgeable.
4 mars 2025
Omdöme utan inbjudan
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