Visited today, sadly the staff were incredibly unhelpful and rude. Kept us waiting without apology, dismissive at the tills, and told us incorrect information about a product. Shame.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great aquarium and pond shop. Lots of choice on the indoor tropical department with helpful staff and loads of products for any needs. Pond department has taken a massive leap forward since Anthony... Se mer
Not a local customer but will say Was overall a great service, I must add it annoys me that shops show and sell items that are not in stock and need to be ordered in. But after I called up and cancel... Se mer
Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for... Se mer
Företagsinformation
Skrivet av företaget
Based in Henlow, Bedfordshire, we are one of the UK's largest aquatics specialists. No matter if your passion lies in Koi, Marine, Tropical or Watergarden, our expert team are on hand to help.
Kontaktuppgifter
Hitchin Road, SG16 6BB, Henlow, Storbritannien
- 01462 850822
- info@perfectaquatics.co.uk
- perfectaquatics.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good experience
Ordered a fish tank on line. It was ready for collection earlier than anticipated which was a result! No problems or complaints, great service, good value for money.
Customer Service A Star all the way
Brilliant communication with the customer service representative, Speedy and stress free transaction including postage and delivery. Well packaged and secure. Easy to navigate website. Will definitely recommend and will be using this company going forward for all my aqautics needs.
Everything was great
Great communication from Hayley kept me…
Great communication from Hayley kept me update with the progression of my order, had a slight mix up on order but sorted straightaway. Would highly recommend and will use again. Hope to make a trip up there soon to look at all the wonderful koi.
Great service ordered new pump…
Great service ordered new pump Wednesday arrived Friday plus a 15 percent discount with a ticket i won on the instant prize draw thank you
I'm not going to lie...
I'm not going to lie, I came to perfect aquatics with low expectations after reading the poor reviews on here, and what a shock it was to see that it wasn't the case. The reptiles has ample space and enclosures looked clean and tidy, all of the equipment was tidy, in sections to make it easy to find what you're looking for, the fish tanks were all clean and the fish all looked extremely healthy and looked after. Every member of staff I spoke to was absolutely lovely and had great advice, even if it was a case of "you might want to search online" for hard to find items. I've always gone to big named stores like maidenhead and swallow aquatics, but perfect aquatics had so many unique fish at such great prices that I'll definitely be coming back.
I would highly recommend if you're discouraged by the negative reviews to think for yourself to go and see the improvements that have been made. I would highly recommend this store to everyone. Wonderful atmosphere, staff, and items.
Purchase review …
Spot on service and easy process when buying 👍👍
Sorry but not great
There is a good selection of equipment tanks and all things aquatic on offer at reasonable prices if you are after such items great. I however travelled 40mins to possibly get some plants and fish only to be disappointed. The plants were all mostly sad dead or covered in thick algae and would be best seen in a swamp. The fish section is another matter, in fairness the expensive marine fish look well kept. The tropical fish section however is another story. Faced with messy dirty tanks stocked with a total missmash of overpriced and sick fish. There was a vast amount of diseased and even some dead fish. All in all a sad sorry chaos, I left deflated and empty handed. 😞
the shipment arrived 9 days after…
the shipment arrived 9 days after ordering, which is a bit long
Impressive price and speed of delivery
For the third time this year my koi had a fluke infestation. I found out that Vetark had a new product out called Fluke ex, I've found their treatments to be good , so had a search who was selling it at a good price.
Perfect Aquatics were as good as anyone for price, I saw they were a proper company, always worth checking. There was free delivery for orders over £50, my 100g treatment was £52.50, so I bought it. A day later the treatment arrived, I was delighted, as hopefully my fish would be shortly too.
I found them to be a great company to buy from and will use them again.
Perfect service
Perfect service, quick delivery, good communication & a quality product.
Highly recommend.
Very good thank you
Very good thank you! Bought a Ultrascape 60 and was delivered with care at a good price. Was kept updated.
The delivery was on time
The delivery was on time, but all the pieces of the cabinet arrived chipped or slightly damaged. Given that I paid about half the price compared to other websites, I was expecting some defects. The cabinet is too heavy to return, so I decided to keep it.
Always very helpful and will try to…
Always very helpful and will try to find a solution in the event of anything going wrong, good quick online service and delivery
Great service
Great service, order arrived on time and was kept informed throughout.
Would definitely recommend.
Don't buy tropical fish
Bought brand new fish tank and set it up as you should. Waited for the time scale advised and checked water parameters all was fine. Go to perfect aquatics buy new fish. Within one week covered in white spot. I have not introduced any new fish. Water parameters are still fine. Tank now ruined will be going In store to complain.

Svar från Perfect Aquatics
Simple ordering, speedy free delivery !
I wanted some Complete Pond Detox, found it on a google search, ordered a bag, received a couple of emails with delivery schedules etc, 2 & 1/2 days from ordering it arrived with a smiley delivery driver ! Excellent service all round … thank you Perfect Aquatics!!!
Excellent support and quick delivery
Really helpful to arrange a quick delivery of a pond treatment
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