Perfect Aquatics Omdömen 

114
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Visited today, sadly the staff were incredibly unhelpful and rude. Kept us waiting without apology, dismissive at the tills, and told us incorrect information about a product. Shame.

Betygsatt 5 av 5 stjärnor

Great aquarium and pond shop. Lots of choice on the indoor tropical department with helpful staff and loads of products for any needs. Pond department has taken a massive leap forward since Anthony... Se mer

Betygsatt 4 av 5 stjärnor

Not a local customer but will say Was overall a great service, I must add it annoys me that shops show and sell items that are not in stock and need to be ordered in. But after I called up and cancel... Se mer

Betygsatt 5 av 5 stjärnor

Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for... Se mer

Företagsinformation

  1. Djuraffär

Skrivet av företaget

Based in Henlow, Bedfordshire, we are one of the UK's largest aquatics specialists. No matter if your passion lies in Koi, Marine, Tropical or Watergarden, our expert team are on hand to help.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

114 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(114)

63 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Good experience

Ordered a fish tank on line. It was ready for collection earlier than anticipated which was a result! No problems or complaints, great service, good value for money.

2 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Customer Service A Star all the way

Brilliant communication with the customer service representative, Speedy and stress free transaction including postage and delivery. Well packaged and secure. Easy to navigate website. Will definitely recommend and will be using this company going forward for all my aqautics needs.

29 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great communication from Hayley kept me…

Great communication from Hayley kept me update with the progression of my order, had a slight mix up on order but sorted straightaway. Would highly recommend and will use again. Hope to make a trip up there soon to look at all the wonderful koi.

3 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I'm not going to lie...

I'm not going to lie, I came to perfect aquatics with low expectations after reading the poor reviews on here, and what a shock it was to see that it wasn't the case. The reptiles has ample space and enclosures looked clean and tidy, all of the equipment was tidy, in sections to make it easy to find what you're looking for, the fish tanks were all clean and the fish all looked extremely healthy and looked after. Every member of staff I spoke to was absolutely lovely and had great advice, even if it was a case of "you might want to search online" for hard to find items. I've always gone to big named stores like maidenhead and swallow aquatics, but perfect aquatics had so many unique fish at such great prices that I'll definitely be coming back.

I would highly recommend if you're discouraged by the negative reviews to think for yourself to go and see the improvements that have been made. I would highly recommend this store to everyone. Wonderful atmosphere, staff, and items.

20 september 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Sorry but not great

There is a good selection of equipment tanks and all things aquatic on offer at reasonable prices if you are after such items great. I however travelled 40mins to possibly get some plants and fish only to be disappointed. The plants were all mostly sad dead or covered in thick algae and would be best seen in a swamp. The fish section is another matter, in fairness the expensive marine fish look well kept. The tropical fish section however is another story. Faced with messy dirty tanks stocked with a total missmash of overpriced and sick fish. There was a vast amount of diseased and even some dead fish. All in all a sad sorry chaos, I left deflated and empty handed. 😞

13 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Impressive price and speed of delivery

For the third time this year my koi had a fluke infestation. I found out that Vetark had a new product out called Fluke ex, I've found their treatments to be good , so had a search who was selling it at a good price.
Perfect Aquatics were as good as anyone for price, I saw they were a proper company, always worth checking. There was free delivery for orders over £50, my 100g treatment was £52.50, so I bought it. A day later the treatment arrived, I was delighted, as hopefully my fish would be shortly too.
I found them to be a great company to buy from and will use them again.

15 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Perfect service

Perfect service, quick delivery, good communication & a quality product.
Highly recommend.

10 september 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

The delivery was on time

The delivery was on time, but all the pieces of the cabinet arrived chipped or slightly damaged. Given that I paid about half the price compared to other websites, I was expecting some defects. The cabinet is too heavy to return, so I decided to keep it.

30 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

Great service, order arrived on time and was kept informed throughout.
Would definitely recommend.

28 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Don't buy tropical fish

Bought brand new fish tank and set it up as you should. Waited for the time scale advised and checked water parameters all was fine. Go to perfect aquatics buy new fish. Within one week covered in white spot. I have not introduced any new fish. Water parameters are still fine. Tank now ruined will be going In store to complain.

28 augusti 2025
Omdöme utan inbjudan
Logotyp för Perfect Aquatics

Svar från Perfect Aquatics

Hello Keron,

We’re really sorry to hear about your experience – we know how upsetting it can be when new fish become unwell. White spot (Ich) is unfortunately a very common condition in tropical aquariums and is often triggered by stress rather than poor water quality or fishkeeping practice. Even with perfect parameters, fish can sometimes develop it shortly after moving to a new environment.

The good news is that white spot is treatable, and we’d love to help get your tank back on track. If you can visit us in store or get in touch directly, our aquatics team will be happy to provide advice and recommend the right treatment to restore your fish to full health.

We’re committed to supporting our customers and their livestock beyond purchase, and we’ll do everything we can to help resolve this for you.

Kind regards,
The Perfect Aquatics Team

Betygsatt 5 av 5 stjärnor

Simple ordering, speedy free delivery !

I wanted some Complete Pond Detox, found it on a google search, ordered a bag, received a couple of emails with delivery schedules etc, 2 & 1/2 days from ordering it arrived with a smiley delivery driver ! Excellent service all round … thank you Perfect Aquatics!!!

1 augusti 2025
Omdöme utan inbjudan

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