Pepperfry Omdömen 488

Wow 27 5 star reviews september!
Pepperfry se sofa mangaya tha 1 mahina pehle aaj delivery aayi to dekh ke shock ho gaya ek leg tooti hui hai backrest bhi hil raha hai delivery wale bhaiya bina help kiye chale gaye customer care ko kiya message kiya loi jawab nahi aaya photo video sab bhej di

Amazing experience. Brought a 7 seater sofa. Fashionable and reasonable price. Good support for delivery and installation. Will highly recommend this 👍

They have an excellent collection, wonderful app interface and to top it all amazing quality.

I've been shopping at Pepperfry for a few years now and I can genuinely say it's been an excellent experience.
Their app and website are both super user-friendly, so browsing and shopping is quite easy.
The people working in their stores are also quite well-informed because they went out of their way to figure out what I needed and suggested the perfect products to me according to the aesthetics of my home's interiors.

I've bought quite a few stuff over the years from them - sofa-bed, dining table, recliner, bar trolley, bookshelves, smaller decor stuff. And they've all been delivered on time, in proper condition, and were assembled promptly.

Shoutout to their carpenters too; one of them went the extra step to install noiseless studs under my chairs and dining table, even though that wasn't a part of his tasks, would've included his name but I can't seem to find it now.
I also really like the quality – everything that I've bought has turned out well-made, well-finished, quite sturdy.
Plus, I usually found great offers on my Credit Cards along with EMI options.
Suffice to say, Pepperfry is my go-to for buying furniture and home décor. They've got reliable service, lovely quality, and expert staff.

I'm happily recommending them to anyone looking to set up or upgrade their home.

Unique Collections and they are very experienced staffs

I've ordered multiple products ranging from home decor, furnishings, kitchen items, bean bag to furniture. Received products in good condition. Loved their products and post sales services. Would highly recommend home decor enthusiast to buy buy this platform. Thank you Pepperfry!

I have bought whole furniture for my house from pepperfry. Wood quality is good and all products are good. Nice experience

I visited their Indiranagar store. I found the staff very helpful and expert. They helped us selecting 3 seater sofa. Was happy with the variety they have on their platform. Product was also delivered in committed timeline.

I had a truly delightful experience shopping with Pepperfry! From the moment I stepped into their experience studio, the staff went above and beyond to help me find options that suited both my style and budget.

The product range is impressive—modern, thoughtfully curated, and of excellent quality. The purchase process was seamless, and delivery was completed exactly on time as promised. The packaging was secure, ensuring the products arrived without any damage. Their installation team also did a commendable job—quick, neat, and completely hassle-free.

I purchased a queen-size bed and a 3-seater sofa, and both exceeded my expectations. The furniture is sturdy, beautifully finished, and exactly as displayed in the studio. It has added a premium look and feel to my home.

Overall, Pepperfry has set a new benchmark for furniture shopping—from the in-studio experience, to delivery and installation, all the way to enjoying a top-quality product at home. I would gladly recommend Pepperfry to anyone seeking reliable service and high-quality furniture.

Had a great experience at Pepperfry studio, Items delivered as per the timing,very satisfied with the service,Thank you team Pepperfry.

Pepperfry is a great online platform for furniture’s shopping. Trending and great collections across segments. Sofa and Bed collections are awesome.

What an amazing experience it has been. I really wanted to gift my father a recliner, did a good research and found the best one named Norton RRR on Pepperfry. This is now the best furniture piece at my home fulfilling the need of a recliner as well as a rocking chair. Thank you Pepperfry.

I had an excellent experience shopping with Pepperfry! Right from the moment I walked into their experience studio, the staff was extremely helpful in guiding me through options that matched both my style and budget. The product range is fantastic—well-curated, modern, and high-quality.

The buying process was smooth, and the delivery was right on time as promised. The products were packaged very carefully, with no damage at all. Assembly was handled professionally by their installation team—quick, neat, and hassle-free.

Most importantly, the product quality of the queen size bed and 3 seater sofa exceeded my expectations. The furniture feels sturdy, well-finished, and exactly as shown in the store. It truly adds a premium touch to my home.

Overall, Pepperfry has set a benchmark for how furniture shopping should be—from the in-store experience, to delivery, assembly, and finally enjoying a beautiful, high-quality product at home. I would 100% recommend Pepperfry to anyone looking for reliable service and great furniture.

I booked Pepperfry TV unit on 9 August order number - 310485826. After long wait of 20 days and crying, on 29th August your mistri Pradeep ( Mobile 7985781659 ) visited me to assemble TV unit.

He didn't allow me a few seconds to take pictures of the packed box after removing plastic, he was in such a tearing hurry.

After working for a few more minutes, when he was fixing back side boards, I asked him which side these wholes will fall. He was fixing them in wrong manner and still he got angry on me and left the site leaving every thing scattered. Enclosing photos of the same, these photos have been shared with Elante Mall, Chandigarh branch manager Punjit Singh and Warehouse manager Ashok Yadav.

While running away, Pradeep told me "ab aap court kachehri karo".

Please teach manners to your staff before you send them to your customers' homes. Do the background check before you hire someone to send to your customers' homes. Please don't hire or send such goon type people into the homes of your customers.

Please let me know what action is being taken against mistri Pradeep.

Thanks,

Kamal
Cell & WhatsApp +919949977933

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Ashok Yadav (7889015208), Warehouse Manager, Pepperfry is a high class liar, totally incompetent, incapable. Always backs out from his own words. He committed assembly of my TV unit multiple times, it never happened. No one ever reached the site on his given time. Till now he was dilly dallying, today he has officially agreed that he can't get it assembled. Please take your product back.

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Pepperfry employs the most crooked sales staff who don't let you get a feel of ultra pathetic after sales services. These people are just interested in pocketing the money and they damn care what happens to the customer later on. Punjit, branch manager and chandan Arya, sales person at pepperfry, Elante Mall, Chandigarh did the same to me.

They don't have infrastructure to service what they sell.

They have goons type mannerless mistrys, who will misbehave with you after entering your house. Pradeep mistri came to my house and ran away with in few minutes, after opening the box, left everything scattered and told me "ab aap court kachehri karo".

They start crying it you tell them to take it back. Never buy pepperfry products.

Hello All, I brought a bed in 2023 and it was delivered broken and I thought they have improved and bought couple of wardrobes and again they delivered a broken base piece and although I have raised a refund and replacement request I am not getting closure. Very inefficient customer service.

Pathetic service.
The product is not of great quality and every day a new carpenter is assigned and he don't respond to the calls and the uninstalled bed is lying.
Even after contacting their customers care they are least bother to resolve issue , they have one answer just wait for two more days .
Do not buy from pepperfry , fraud people.

Horrible support team they have, absolutely clueless. They will not give you an update on the delivery date; you are expected to sit at home and wait for delivery. Customer care is clueless and only follows a script, making it one of the worst experiences I have had. Trust me, do not buy from them.

DAYLIGHT ROBBERY! Ordered 2 x queen sized mattresses. Lead time 10 days (Amazon is 1!). Only 1 arrived, wrong size! Since then, I’ve sent 10 emails, talked to 3 “dedicated” agents, multiple chats, sent all “photo and video evidence” with rigid instructions proving the product was incorrect, and after PF were satisfied I was being honest…. they said a vendor would arrive. YET it stays sat in my house after 3 failed pick ups because each time their VENDOR sends a vehicle that’s too small to fit the mattress… 3 times!! The robots at PF won’t process my refund, won’t follow up with the vendor, and whenever I reach out, I get the autopilot message of “we will check with our internal team and come back after 3 days.” As of today 1 hour ago my issue remains OPEN, 6 weeks on and my money stuck. Nobody cares! If this is how PF is making money, they need to be sued!!

wanted to share my recent experience with Pepperfry.com, which turned out to be deeply frustrating and disappointing.

I ordered a mattress (ProAdapt Dr. Certified 4D Sleep Tech ErgoMax 8 Inch Latex King Size) using my card to get the associated benefits. Unfortunately, I realized the very next day that I had selected the incorrect mattress size. Since my order hadn't shipped, I immediately reached out to their customer care for correction.

Despite multiple discussions, the only solution Pepperfry provided was to cancel and rebook the order, with the catch that they would deduct a 2.5% cancellation fee—simply for trying to fix a genuine mistake on a non-shipped order. As a customer who values transparency and fairness, this was disappointing, to say the least.

To make matters worse, after I followed their instructions and initiated the cancellation, I received an email from Pepperfry stating they would NOT be able to proceed with my order cancellation (despite their own advice to cancel and reorder!). The email went on with a generic explanation about their process, failing to offer any logical reason or support, and only directed me to contact them via website or chat for further help. After much back-and-forth, my cancellation was finally acknowledged, but by then the experience had left a bitter taste.

The lack of flexibility, unclear policies, and the unnecessary penalty for a basic error—on top of the impersonal and unhelpful communication—was extremely disappointing. The overall attitude showed no real concern for customer satisfaction or retention.

Given this experience, my recommendation is to avoid shopping at Pepperfry if you have any other options. There are other platforms in the market that respect their customers' concerns and won't penalize you for making a simple, honest mistake.

Think twice before choosing Pepperfry — it could end up costing you more than you bargained for, not just in money, but in time and peace of mind.

Its Lousy service . I placed order on 6 aug where it was confirmed that I shall receive by 10 Aug. I have not received till 12 Aug and there is no communication from them. We can not call them . Tracking shows order placed & nothing more. Avoid using them as poor service & on top of that Poor communication.