Pepperfry Omdömen 488

Products are not sturdy. The company took 5 months to replace a wrong product after 5 unsuccessful attempts and ended up with sending a product which was not assembled properly by their engineer. Very bad experience overall. Never buy from them.

purchased a premium sofa from Pepperfry with high expectations, but the quality has turned out to be extremely disappointing. The materials used are clearly substandard — within a short period, the cushions lost their firmness, the fabric started wearing out, and the frame became unstable. This is absolutely not what you expect when you pay for a “premium” product.
To make matters worse, the sofa was still under warranty when the damage occurred. However, when I reached out to Pepperfry customer support, they refused to acknowledge the issue and denied any repairs or replacement. Their customer service was unhelpful and dismissive, offering no real solution.
Overall, I feel let down both by the poor product quality and the lack of responsibility from Pepperfry. I would strongly advise others to think twice before making any major furniture purchases from them. Not worth the money or the hassle.

Supplied damaged product. Even after complaining multiple times to their customer support and writing emails, no resolution and no one gives proper answers. Keep shifting the blame to their product supplier. Their support is pathetic and the executives don’t give any proper answers.

Bought a so-called "orthopedic" Cloudio mattress from Pepperfry. It was fine for about a year, but within 2 years, it became a soft, saggy mess. Zero back support, zero quality.

It came with a 7-year warranty, but guess what? When I raised a complaint, their response was, “This is normal wear and tear.” Normal?! For an orthopedic mattress?

And their customer service? Absolutely pathetic. Kevin from their escalation team was not just unhelpful, but downright rude and arrogant. No resolution, no courtesy, no accountability.

Honestly, I feel cheated. Pepperfry sells you big promises, but if something goes wrong, you're on your own.

Never again. I won’t spend a single rupee on this company ever again — and you shouldn’t either.

purchased a bed from Pepperfry (Arthamart, Noida Extension). The product quality is very poor. The floor ply is not fixed and keeps moving, and even the bed box cover is loose. I spent more than ₹12,000 but the bed is completely different from what was shown in the showroom. Customer care also refused to help, saying “it is like this only.” Very disappointed with Pepperfry’s misleading sales and poor quality.

SOFA SET MANGAYA THA 1 MAHINA BAAD AAYA

Furniture ka design or quality dono best hai.fast dilevery or smooth installation experience Mila ..variety or furniture bhut acchi hai, her style me avilable hai

ORDERED A BEDSIDE TABLE, AFTER 6 DAYS LATER AFTER TALKING TO 3 AGENTS I AM UNABLE TO CANCEL MY ORDER, NOR ARE THEY CANCELLING MY ORDER, EVEN THOUGH EVERYTIME THEY SAY THEY WILL. THEY ARE NOT TRANSPAREN, THEY CONTACT THEY HAVE IS ONLY FOR SALES WHICH THEY DONT SPECIFY AND THEY DONT HAVE A CONTACT FOR SUPPORT YOU ARE AT THEIR MERCY TO WAIT FOR THEI CALL

do not ever buy from this website firstly they are taking ages to delivers orders on top of that if you order anything there is no option to cancel the order also if u want to return or cancel the order there customer service is always unavailable shit,ridiculous service ever. fraud fraud fraud

Ordered shoe rack and received an amazing one same as was shown. Thank you . I liked it and I recommend. Try delivering a little quicker next time though. But thanks 10 on 10 to you. Thanks to Punjeet who helped in Mohali. (Also kept my kid occupied for some time) :)

I ordered a solid wood sofa, one of the Pepperfry brands last month. Initially there was a delay in the delivery but I got a promt call from the Pepperfry team about the delay. They gave me an option to cancel the order if I want to as the delay was over 5 days. I wanted that product specifically so I decided to wait for it. I finally got the order 3days ago and since there was a delay, they ensured that the assembly of legs is also done on same day. The delay was slightly unappreciated but they turned around the experience with proper communication and service.

I recently ordered a sheeshamwood bed from pepperfry and got the order delivered in 5 days. While pepperfry lacks in selling customized furnitures (other sites offer more customised furnitures) , I think the post sales delivery and assembly was very good. The furniture was very well packed so it did not damage and immediately after the delivery, the customer support team called me to get assembly scheduled. What can be better is their product description on site, as the dimensions were slightly confusing for me initially.

DO NOT BUY FROM PEPPERFRY!!!

I paid Rs 22000 for a table ORDER ID: 310491283 and what they send is a scratched table with scratched legs. I asked for return. They took the table and have not refunded my money. I am now consulting lawyers for filing a consumer case. PLEASE DO NOT BUY FROM THEM!!! Once you have paid money they do not respond to your calls and do not respond to your emails!

Pepperfry has amazing collection of Sofas, bed, dinning and coffee tables. Studio has amazing range, amazing staff and well informed on product. They helped me to choose product according to my requirement. Thank you Pepperfry ❤️❤️

Purchased a dining set, got at best deal and the delivery was quick and team is really customer friendly.

Had a wonder experience at pepperfry.

Purchased sofa and the collections are truly amazing abd value for money.

I purchased a mattress and pillows from the Pepperfry website, and was delighted with the experience. The delivery was done earlier than expected and the entire process was completely hassle-free.

We had bought a side cabinet from Pepperfry and the entire experience from placing the order to having it installed was a breeze. The cabinet needed installation so once it was delivered, their carpenter promptly came and assembled the product. The product itself is extremely sturdy and spacious and it also looks wonderful in our room.

Would surely recommend this to others.

I bought a Solidwood lounger six months ago, which is great value for money. It's very comfortable, and the sofa bed opens up with just one spring bend action. I can't stand pull out sofa beds, which are cumbersome, so really appreciate the design and comfort of this one.

It was very great experience and they have new collections im impressed made a purchase will definitely come back again