Pense Omdömen 269

Very impressed by the level of service given from all of the team involved - initially Steve Picken in gathering information and initial discussions, then Ross Taylor in giving advice on the best choices to suit my needs and finally Liv Carey for keeping me full informed throughout the process with regular emails.
Would recommend Pense for anyone looking for advice on what to do with their pension pot(s)

Pense helped me look into my options for organising and consolidating my various pension pots from different schemes into the best solution for me. Communication was always timely and clear, and with several companies to chase, they took all the hassle out of it for me. The staff were all very professional and helpful, and when required, they chased up the providers to ensure that all was done in good time.

I recently retired and some months prior to this I spoke with Kirk about my specific needs and for both a the tax free lump sum and the annuity. I found the advice/guidance first rate, uncomplicated and focused on my needs, not over sales like some I spoke to. When it came to executions of moving my pot and administering the component parts I was kept informed by Liv who was also incredibly responsive to any questions I had. End result all monies in the right place at the right time, excellent service.

Very knowledgeable staff. Ross was great when it came to comparing the Market for me. After lots of questions from me I then received personal quotes which enabled me to make a decision after taking into account Ross' advice and additional ideas. I was hesitant in going to an independent advisor but the Pense service includes this if you want it and I'm glad I used this service. Their flat fee, rather than a percentage, saved me some 2k in fees!! As to admin, I was very impressed with Lauren who kept me informed all the way through the process including chasing up my pension company and liasing with the new annuity company I had chosen.
All in all a really professional company.
Thanks to all the team
Jerry

I felt reassured at all times with my experience with Pense. Highly professional, courteous and friendly on all occasions I never felt any worries with the whole process. In fact they made it a doddle. Very impressed and happy to recommend.

Excellent service, no pressure gave me lots of time to think through the advice. All went smoothly, James and Liv were very helpful and knowledgeable.

Needed help turning my company pension pot into the highest-yielding annuity I could get, and Pense were superb. Detailed but easy to understand advice based on my own personal needs, medical issues, etc, all handled with speed and efficiency, even when my employer’s side were dragging their feet.

Very pleased with the tax free lump sum and monthly income, arranged through a top-name pension provider , leaving me with no worries or regrets.

Regular updates on progress, and all queries quickly answered .

Highly recommend Pense.

All the staff very friendly and very good at keeping me up to date with what was going on. I did not have a clue what was best for me but my advisor ross Taylor was very helpful. He made everything easy to understand. Also Lauren was very helpful and always replied to any emails a sent with questions. And done this with speed she was also very good at chasing up the pension company for me. And when Lauren was on holiday Harriet took over for Lauren. Harriet was also very professional and great in keeping me updated. And there for any questions. Nothing was no trouble for all the staff at pense. I would highly recommend them as I already have. And they are still there for me

My journey with pense started very badly as i was bombarded with calls and emails. So i reviewed 1 srar. The director called personally to apologise and explained it was due to new staff and a new system. He also offered, as a goid will gesture, to halve the commission, bringing the value of the annuity to virtually the same as I found with the same provider online.
I decided to give them another chance.
Their financial advisor was clear, helpful and knowledgeable.
Their team kept me up to date, even when in China, where communications are challenging.
They were always contactable. Very important and reassuring during the start of the Iran war.
I have no hesitation in giving 5stars and highly recommending Pense.

Pense carried out my pension transfer quickly and efficiently.
Everyone I dealt with impressed me particularly Ross who advised me and Lauren who helped process transfer as quickly as possible and kept me regularly informed

I found Pense by accident in the first instance more than a year ago after using a pension calculator on a website. After that I received a call from them enquiring about my requirements, I was very cautious at the time for many reasons of scams etc. That said I did reach out to them after doing sound research and contacting them via the FSA website to be sure all was ok. That was in the beginning but as time moved on and Pense submitted me quotes for Anuities it was clear that the company is very professional in its approach and doing business. The service I received was excellent, the advisor I had was James and the admin support team Isabel and Amber were truly great with all the documentation, the regular updates on progress with my application was first class. I was kept up to speed on everything . The whole process was efficient and painless. I can’t thank them enough for all they have done for me to date. I will recommend them to my friends in the future and I will definitely be using there services again with out doubt.

Great service from start to finish
Kept me informed & up to date with any progress in my application,my contact Lauren was very helpfull

Very satisfied with the service I received from Pence in regard to setting up an annuity pension for me. I was pleased with how quick the process was and
Liv Carey regularly kept me up to date with how things were proceeding.

Pense have been extremely helpful in dealing with my pensions. Ross and Lauren
guided me through the hole process from start to finish. I would have no hesitation in using them again.

Very helpful

I was assisting my brother in getting an annuity sorted, with his retirement approaching. I contacted a number of annuity brokers, but opted for Pense following my correspondence by email and phone with Kirk. He was excellent and reassuring, made the process as simple as possible, where others were putting obstacles in our way (as I was doing most of the 'talking' etc on my brother's behalf, it could have been complicated). Once we agreed on a provider, based on best annuity rate, Kirk passed me on to Liv, who metaphorically held our hands from that point on until the annuity funds arrived in my brother's account. Regular email contact (at least weekly), plus prompt responses to our queries, kept us reassured at all times. Nothing seemed too much trouble for Liv or Kirk. The whole process from accepting the quote to receiving the funds took around 7 weeks, well within expected timescales given. I wouldn't hesitate to use them again and recommend them to anyone in need of such services.

I was pleased with the attention to detail in every aspect of my pension transfer. My options were made clear and were succinctly explained by James Allott. Liv Carey kept me updated throughout the process.””
I would have no hesitation to recommend Pense to anyone looking to make investments.

It was reassuring and helpful to liaise with the same person to help and guide you through some of the hurdles in front of you . Any questions i put forward which were a few , were answered very quickly .
So a big thank you to Liv and Kris for their advice and help .

Had always been a bit sceptical about financial advisors, but I had to use one to set up a annuity policy. Kirk Yeomans from Pence arranged a phone consultation and I will be forever grateful. He talked me through all my options, advised me on my tax implications which helped me make an informed decision, he kept me informed about the different providers and dealt with the transfer of my pension pot getting me exactly what I needed.

I used Pence to find an annuity for me. Very helpful and efficient and good helpful advice