Absolutely made up with my purchase ,was buying from somewhere else but this has turned out saving us a little money and my 2 bulldogs love it ,a very quick turn around also will be buying from peejay... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... Se mer
Företaget har svarat
Delighted to find the giant Ancol cat scratching post here, that we had previously bought on Amazon (but now Amazon only stocks an inferior product). Ordering online was easy and the post arrived well... Se mer
8 days and still not received goods, tracking not working. Not very helpful when you phone. Paid on Tuesday, we're not even despatched until Friday. Biscuits arrived around 6pm Tuesday evening, n... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
Kontaktuppgifter
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, Storbritannien
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4,3
Utmärkt
370 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Although my purchase was unable to be…
Although my purchase was unable to be shipped by courier, the refund was given back immediately, and a lovely message to apologise for the inconvenience, well impressed with the service, I hope I can do business with you in the future, 10/10
14 maj 2025
First time using
First time using, easy to order & delivery was very quick.
Highly recommend.
11 maj 2025
Svar från Peejay Pets Superstore Limited
Thank you so much for the amazing feedback! We really appreciate it :)
Good variety of products
Website easy to navigate. I thought the prices were very competitive which is why I brought from this company. However out of the 4 packs of bird treat sticks, 2 packs were completely crushed, so maybe packaging needs looking at, otherwise can't fault items.
19 april 2025
Needed help as I couldn't find what I…
Needed help as I couldn't find what I was looking for, I was stood right in front of 2 employees who were grabbing away. Not one of them turned to ask if I needed any help.. Very poor customer care... Willnowshop elsewhere..
25 april 2025
Omdöme utan inbjudan
Svar från Peejay Pets Superstore Limited
Hi Trevor,
We're really sorry to hear about your experience - that's certainly not the level of service we aim to provide. We take feedback like yours seriously, and this will be fully investigated. Our staff are constantly reminded to engage with customers and ensure they are offering assistance.
To help us look into this further, could you please let us know which branch you visited and when you came in?
Please feel free to contact me directly by emailing sam@peejaypets.co.uk . We truly value your feedback and would appreciate the opportunity to make things right.
Kind regards,
Sam
Store Manager.
A great place for finding everything you need for your pet…
A great place for finding everything you need for your pet.
In my case I was looking for some Beta puppy dry food, which I found with ease on the website and at a very competitive price. Delivery options were good too, so I ordered some.
Service was excellent
15 april 2025
excellent and quick service
6 april 2025
Svar från Peejay Pets Superstore Limited
Thank you for taking the time to leave us some amazing feedback!
highly recommend for animal needs
I've used peejays many times i know they'll have what I need. the staff are always friendly and efficient and I never feel rushed when looking round as sometimes I like to look at other things in the store and find things that I need but didn't go in for. 5* isn't enough for this lovely store. highly recommend
27 mars 2025
Omdöme utan inbjudan
Svar från Peejay Pets Superstore Limited
Thank you David for such kind words - we really do appreciate it :)
I was in your store on Wednesday night…
I was in your store on Wednesday night to get my pigeon feed and bits, I spend an average of £50 every time I come in, on this occasion I had my trolly searched, the young girl at the till asked to have a check under my 2 bags of pigeon feed, this made me feel very uncomfortable, is this the new policy at pj's, I felt I was been checked to see if I had stolen something, never happened to me before, thank you for your reply I totally understand regards steve
26 mars 2025
Omdöme utan inbjudan
Svar från Peejay Pets Superstore Limited
Good Morning Stephen - As I said in the telephone conversation this morning this is a company policy and has been for a number of years. We have an excessive shop lifting issue and as a family business we dont have loss insurance so we carry every theft personally and dont pass them on to our customers. I'm afraid trolleys checks are a small price to pay so that our prices dont increase. For every trolly checked we find hidden products in at least 10% of checks. I apologize you were made to feel uncomfortable, it wasn't personal or our intension. There is a sign on the till explaining why it is being done. Please feel free to ask for a copy when you are next in store. Regards Michelle x
Delivery was good
Delivery was good, luckly I was at home, because I didn't get a message, what day it will happen.
15 mars 2025
Svar från Peejay Pets Superstore Limited
Hi Anna!
Thank you for taking the time to provide us with some feedback. I am happy to hear that you received your order okay!
Tracking links are provided upon dispatch. Unfortunately, once with the courier, we do not have the exact date your parcel will arrive. The courier typically informs you by text or email of the estimated delivery date. I will investigate why you have not received this information!
Regards,
Sam @ Peejays
Didn't gave what I wanted
2 mars 2025
Svar från Peejay Pets Superstore Limited
Hi Keith, We’re sorry that the product you were looking for was out of stock. We no longer stock that product and it was due to a technical error that it was still listed on our site!
I haven't got my order yet
26 februari 2025
Svar från Peejay Pets Superstore Limited
Hi Trudie, I am so sorry to hear that you haven't received your order as of yet. Your parcel left me on Friday the 28th of February. I will chase this up with the couriers for you to locate your order.
Svar från Peejay Pets Superstore Limited
Thank you so much Liz for the amazing feedback :)
Great service and price will definitely…
Great service and price will definitely use again.
8 februari 2025
Svar från Peejay Pets Superstore Limited
Thank you for the amazing feedback! We really appreciate it!
Fast service
Fast service, swapped items as they didn't have mine but informed me along the way, amazing service 10 stars if they had them
6 februari 2025
Svar från Peejay Pets Superstore Limited
Thank you for the amazing 5* review Leoni! We really appreciate it!
Great communication
Great communication. An issue came up with my order, and Peejay's quickly got in touch suggesting ways to resolve the issue, and followed through to ensure a happy outcome.
31 december 2024
Svar från Peejay Pets Superstore Limited
Thank you Mr Hill for the amazing 5* feedback!
Svar från Peejay Pets Superstore Limited
Thank you Paula for the lovely review!
Great service
I have used Peejay Pets for a while now. I have always had the best of service and fast delivery.
10 januari 2025
Bag spilt inside .so rabbit food went…
Bag spilt inside .so rabbit food went everywhere when I open it .
30 november 2024
Svar från Peejay Pets Superstore Limited
Hi Wendy, I am so sorry to hear that your rabbit food arrived to you damaged.
We do pack our parcels with the utmost care however, they can end up being thrown around once they make their way through Yodels network which I am afraid is out of our hands.
Should your order arrive to you damaged, please let us know by either calling the store or emailing us at sales@peejaypets.co.uk so that we can get this rectified for you!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.