Absolutely made up with my purchase ,was buying from somewhere else but this has turned out saving us a little money and my 2 bulldogs love it ,a very quick turn around also will be buying from peejay... Se mer
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Det här tycker kunderna
It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... Se mer
Företaget har svarat
Delighted to find the giant Ancol cat scratching post here, that we had previously bought on Amazon (but now Amazon only stocks an inferior product). Ordering online was easy and the post arrived well... Se mer
8 days and still not received goods, tracking not working. Not very helpful when you phone. Paid on Tuesday, we're not even despatched until Friday. Biscuits arrived around 6pm Tuesday evening, n... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
Kontaktuppgifter
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, Storbritannien
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4,3
Utmärkt
370 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Still waiting for our items.
We haven't yet received our items so would not recommend
7 december 2024
Svar från Peejay Pets Superstore Limited
Hi Maureen, I am sorry your parcel is taking longer than expected.
As explained in our email correspondence, couriers are experiencing delays due to the large influx of parcels being sent as we are now in the festive period.
We always aim to have all of our orders with our customers within 3-5 working days, however, delays with couriers over busy periods like this are something we sadly cannot control.
The couriers company delay very long…
The couriers company delay very long time , but peejay pets helped me a lot to sort it
12 november 2024
Svar från Peejay Pets Superstore Limited
Unfortunately, due to the festive period and the larger volumes of parcels being sent out, there are delays which our out of our hands I am afraid. I am happy to hear that your order got to you safely!
Ordered stuff and it arrived!
Ordered a bulk purchase of bird treats. They arrived promptly and were well packaged.
28 oktober 2024
Svar från Peejay Pets Superstore Limited
Thank you for the amazing review Nigel
Great speedy delivery and great quality…
Great speedy delivery and great quality product
6 november 2024
Svar från Peejay Pets Superstore Limited
Thank you Sarah for the amazing feedback!
Svar från Peejay Pets Superstore Limited
Thank you Kirstie, really appreciate you taking the time so leave us some lovely feedback
Royal Mail misplaced our parcel
Royal Mail misplaced our parcel, Sam whet above & beyond to sort.
25 oktober 2024
Svar från Peejay Pets Superstore Limited
Thank you Keith for the amazing feedback, I am happy to hear that you received your order safely in the end!
Absolutely spot on ,customer service…
Absolutely spot on ,customer service was fabulous I couldn't fault a thing ,
22 oktober 2024
Svar från Peejay Pets Superstore Limited
Thank you Rebecca!
Best price for cat litter I have found…
Best price for cat litter I have found anywhere, plus delivery was very quick and communication excellent.
11 oktober 2024
Svar från Peejay Pets Superstore Limited
Thank you Becky for the amazing review!
Food is good and price fair.
Food is good, our dog enjoys it, and it is a fair price. I have taken off one star as Peejay do not communicate well - my order was showing on the website as processing despite it then be delivered!
27 september 2024
Svar från Peejay Pets Superstore Limited
Thank you Charles for taking the time to leave us some feedback!
Svar från Peejay Pets Superstore Limited
Thank you Paul!
Good product. Helpful staff on phone.
Good product. Had a query so phoned and found staff very helpful. Would order again hopefully without postage charges -
(Small order so postage worked out over half the price of order)
5 september 2024
Happy with the quality received on time…
Happy with the quality received on time reasonable price
2 september 2024
Highly recommended!
Delighted to find the giant Ancol cat scratching post here, that we had previously bought on Amazon (but now Amazon only stocks an inferior product). Ordering online was easy and the post arrived well-wrapped and in good time. Very pleased. Wouldn't hesitate to shop here again.
15 augusti 2024
8 days and still not received goods
8 days and still not received goods, tracking not working.
Not very helpful when you phone.
Paid on Tuesday, we're not even despatched until Friday.
Biscuits arrived around 6pm Tuesday evening, no use to me whatsoever.
If other companies can send the following day, then why can't you ?
13 augusti 2024
Svar från Peejay Pets Superstore Limited
Hi Ed, thank you for taking the time to leave us some feedback. I am sorry to hear that you have not received your order as of yet! I have checked the tracking on your order and it is showing that the driver is en route to you today. Your order was placed on Tuesday 13th of August and as our delivery terms state, it can take up to 5 working days for your order to be delivered which takes us up today. If you do not receive your order by the end of the day, please do let us know!
Great service from Peejay Pets!
Great service and communication from Sam at Peejay Pets.
My first order went astray or missing due to Yodel not following delivery instructions, but I was quickly sent a replacement order.
However Yodel still did not follow delivery instructions as my order was left at the front door ready for someone to steal, when I specifically asked for the delivery to be left through a side gate.
Also no delivery note was left.
22 juli 2024
The goods have arrived but no refund for missing items
The goods have arrived, I ordered 10 packs was noticed by the invoice that I would only receive 6 and be refunded for the other 4, I am still awaiting the refund, I have emailed you but I have not received a response, that is the only reason you have a low score
PeeJay have been in contact it appears my email went in to junk, I received a telephone call from them this morning explaining the refund procedure, all sorted thank you very much for the call, I will definitely use again
19 juli 2024
Svar från Peejay Pets Superstore Limited
Good morning Lyn, Thank you for taking the time to leave us some feedback! I am sorry to hear that you have not received a response from us.
I have just checked and unfortunately, your email had fallen into our spam box which is why nobody has replied :(
An email was sent to you on the 22nd of July regarding the missing sticks and outlined how long refunds take, did you receive this?x
Still waiting for delivery
17 juli 2024
Svar från Peejay Pets Superstore Limited
Good morning David, thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order as of yet.
Your order was placed on the 17th July and our estimated time of delivery is 3 - 5 working days from placing your order taking us to yesterday.
The tracking of your order shows that is it with Yodel at their depot centre so I will raise a query and find out where your order is!
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