Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
3,7
6 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good quality of large umbrellas. I’m very satisfied with the 10X13. Easy to install compared to my former model. Team support was also fast responding to my queries. I would definitely recommend thin company to anyone.
The product is great and provides us the shade and flexibility we were looking for. The ability to turn our umbrella 360 degrees helps tremendously as the earth rotates and changes the postion of the sun.
The only inconveniance is they shipped our 3 part order separately and they can improve this by shipping the items as a bundle.
Researching online we found this to be hopefully a great product. We needed shade for a our full sun pool deck area. Once we ordered (10x10 Ageus Premium) - we were contacted and suggested another color for faster delivery. We were flexible and it turned out great (love the "charcoal color). We had our new parasol within 4 days. Excellent service .. they delivered the boxes right to our back yard. Installation went well - all great quality. We appreciate the versatility of all the angles as the sun changes thruout the day. It is easy one person can do it (once you get the hang of it) - even installing the protective cover is easy. The lights work great - they are an interesting plus. We highly recommend the heavier base because with wind and the height of the parasol it will move in the wind otherwise. A strong suggestion is to get the base in the right place before filling it up (we used water) - because once it is filled (even half the way) you can't really move it around (even if it is on wheels). 5 stars for customer service and delivery, product quality, installation ease and just good old satisfaction all around
I ordered 10’ x 10’ Aegis Premium on Wednesday morning. Received the Umbrella on Friday lunchtime.
It was assembled, giving us shade in our back yard mid afternoon. Thanks to easy to read and follow assembly instructions. That to my mind is excellent service and delivery. The service and advice I was given by the support person was second to none. Full marks.
The umbrella itself is excellent quality. The winding mechanism and crank compared to well advertised competition, is smooth and easy to operate in its lower position on the Premium rather than up high. I have had problems with premature wear on crank mechanisms on the end of the pivot arm.
It is worth noting that my umbrella is covered by a 5 year warranty, 10 years on the fabric. These directly influenced my decision to purchase.
Overall Very pleased with the whole process.
Alan
My new 10’ x 13’ cantilever umbrella is up and I love it! It makes my deck livable in the hot weather and creates a nice atmosphere.
The only complaint I have is that they promised 3 day delivery time. I don’t really care so much about the delivery time but that their tracking system didn’t work and it took 3 tries to reach them (2 weeks). So over the month that it did take to arrive I thought it was lost or stolen. I’d say be honest and respond to your customers inquiries.
Svar från Patioslife
Dear Jane,
Thank you for your honest feedback.
We are very pleased to hear that you love your new 10’ x 13’ cantilever umbrella and that it has made your deck more comfortable and enjoyable during the hot weather.
At the same time, we sincerely apologise for the delivery delay, the tracking issue, and the difficulty you experienced when trying to reach us. We understand how worrying it must have been to wait longer than expected without clear updates, and we are sorry that our communication did not meet the standard you should have received.
Your comments are fair and helpful, and we will continue working to improve our delivery updates, tracking information, and response times.
Thank you again for your patience and for sharing your experience. We hope you continue to enjoy your umbrella.
Warm regards,
Patioslife Customer Support Team
Ordered mid-may. They immediately charged my credit card so I assumed it shipped. Website says 1-2 days to process and 3-5 to ship. Asked status end of May. They said what I ordered was in shipping. ETA 2 months. They said they could change the order to one they have in stock (zero 11' and 12' umbrellas in stock). I wanted to cancel. They said before cancelling offer this or that alternative solution. Tons of back and forth: 3% discount, free straps, 5% discount. I'm done. I said cancel repeatedly. I'm starting a Credit Card chargeback and Better Business Bureau report.
Svar från Patioslife
Dear Bruce,
We sincerely apologise for the frustration and disappointment caused by your order experience.
We understand how upsetting it must have been to place an order expecting a much shorter processing and delivery timeframe, only to later be told that the item would take much longer than expected. We also understand that after you clearly requested cancellation, receiving further alternative offers and going back and forth with our team made the situation even more frustrating.
This should have been handled with clearer stock information, more transparent delivery updates, and a more direct response to your cancellation request. We are truly sorry that we did not meet those expectations.
Our team will review your order and cancellation request as a priority and contact you directly with a clear update and next steps.
Once again, we sincerely apologise for the inconvenience, frustration, and loss of trust caused.
Warm regards,
Patioslife Customer Support Team
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
