I've ordered a cover for a terrace corner lounge for 195 Pounds to be shipped to Londonderry, UK. No shippement arrived. Waiting for 4 weeks now. Wrote two e-mails, no reply. Finally got someone on t... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Awful customer service, ordered a parasol, no update on delivery date or even dispatch, can’t get hold of anyone , just say will respond in 24 hours and don’t . I want a refund you don’t have my item... Se mer
Företaget har svarat
DO NOT ORDER FROM THIS COMPANY. I WILL BE REPORTING THEM TO TRADING STANDARDS. SCAMERS!!!!! I ordered a parasol from this company, and despite the website stating delivery within 3–5 wo... Se mer
Företaget har svarat
Ordered a shed on 4th June Wrote 2 emails and contact on chat but no response and no shed Terrible customer service Just tell customer if it takes weeks when ordering. If anyone has a contact num... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
IMPORTANT NOTICE TO CUSTOMERS Regarding Brand Confusion Please be aware that Patio-Life.co.uk is a fully transparent, long-established UK business. Unlike the copycat website patioslife.uk (which hides its operational background), our full company registration, physical address, and contact details are openly on show. We do not run aggressive social media ads for cheap parasols, and we have no affiliation with them. If you have been let down by an order from patioslife.uk, please check your bank statement. To the victims of this copycat site: If you still need high-quality garden items from a genuine, verified UK supplier, please contact our support team directly via our website. We are offering a dedicated discount code to help make things right for anyone affected by this competitor's poor service. The copycat website patioslife.uk hides its phone number and background, meaning our team has been answering hundreds of disgruntled phone calls and emails on their behalf to help misled consumers. This extreme brand confusion has caused wave after wave of mistaken 1-star reviews to hit our page. This unfair damage is severely impacting our genuine family business during our peak garden season.
Kontaktuppgifter
Storbritannien
- 02922362398
- info@patio-life.co.uk
- www.patio-life.co.uk
1,5
Mycket dålig
66 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
DO NOT ORDER FROM THIS COMPANY. SCAMMERS
DO NOT ORDER FROM THIS COMPANY. I WILL BE REPORTING THEM TO TRADING STANDARDS. SCAMERS!!!!!
I ordered a parasol from this company, and despite the website stating delivery within 3–5 working days, it still hasn't arrived.
I've emailed them three times without receiving a response. I've also used their web chat, where I've been given conflicting explanations. In one message they claimed my order had been dispatched, then later said they were going to dispatch it, and then blamed delays. Despite repeatedly asking, they've never provided a tracking number.
From my experience, they appear to have taken payment without being able to fulfil the order, and their communication has been inconsistent and misleading throughout. I've requested a refund several times, but they have refused to process it.
This has been one of the worst customer service experiences I've had. If anyone has a telephone number for this company, I'd appreciate it, as they seem impossible to contact.
I've now reported the matter to Trading Standards and Action Fraud, and I'll also be raising a chargeback with my bank. I'll be sharing my experience on social media so others can make an informed decision before ordering.
Based on my experience, I would strongly advise people to think carefully before purchasing from this company.
2 juli 2026
Omdöme utan inbjudan
Svar från Patio Life
This review appears to have been posted against the wrong company.
Patio-Life Ltd (www.patio-life.co.uk) is an independent business and is not affiliated with patioslife.uk or any other company operating under a similar name. We sell exclusively within the United Kingdom.
We have thoroughly checked our customer records and have no order matching the details described in this review. We therefore believe this experience relates to a different business with a similar name that company being patioslife.uk
We kindly ask that you check your order confirmation, invoice or payment receipt to confirm the website and company from which your purchase was made. If your order was placed with patioslife.uk or another similarly named business, we would be grateful if you could amend or remove this review and post it on the correct company's profile so that it accurately reflects your experience.
Unfortunately, we are unable to assist with orders placed with another retailer, as we have no access to their systems, customer records or order information.
This is not an isolated incident. We have documented numerous cases where customers have unintentionally left reviews on the wrong business due to the similarity in company names, and we continue to work with the relevant review platforms to address this ongoing issue.
Thank you for your understanding, and we sincerely hope you are able to resolve your matter with the correct retailer.
More than £400 parasol and base, never delivered!
Ordered a parasol, spent more than £400, and never shipped. They came back to me to say it is out of stock. Even when I ordered it said clearly in stock. Said not stock will be available until end of July. Why you get my money if you don't have the item? As an alternative, they offered me the parasol in black or tan, then they will shipped right away. I replied 2 minutes later saying please deliver the black one and then never ever got a reply.... Tracking order it says still getting repaired. Just a joke of company. Stay away from them! BTW, I am in UK, only 2 hours away from London.... That for when you reply the typical....
We are a UK only based company.
27 juni 2026
Omdöme utan inbjudan
Svar från Patio Life
"Documented cases of business identity confusion."
PATIO-LIFE LTD (www.patio-life.co.uk) is an independent UK company and is not affiliated with patioslife.uk or any overseas business operating under a similar name. We sell exclusively within the United Kingdom.
Could we kindly ask you to check your order confirmation, invoice or payment receipt and confirm the website and company name from which your purchase was made?
If your order was placed with patioslife.uk or another similarly named business, we would be grateful if you could amend or remove this Trustpilot review from our profile and leave it on the correct company's profile so that it accurately reflects your experience.
Unfortunately, we are unable to assist with orders placed with another company, as we have no access to their systems, orders or customer records.
Thank you for your understanding, and we hope you are able to resolve the matter with the correct retailer. Update: "We have checked our customer records and have no order matching this review."
"The reviewer has not responded to our request for an order number."
"We have documented numerous previous cases of customers confusing Patio-Life Ltd with patioslife.uk."
"Trustpilot has already removed previous reviews where the reviewer confirmed they had ordered from patioslife.uk."
Ordered a shed on 4th June
Ordered a shed on 4th June
Wrote 2 emails and contact on chat but no response and no shed
Terrible customer service
Just tell customer if it takes weeks when ordering.
If anyone has a contact number to speak to them let me know
24 juni 2026
Omdöme utan inbjudan
Svar från Patio Life
"Documented cases of business identity confusion."
PATIO-LIFE LTD (www.patio-life.co.uk) is an independent UK company and is not affiliated with patioslife.uk or any overseas business operating under a similar name. We sell exclusively within the United Kingdom.
Could we kindly ask you to check your order confirmation, invoice or payment receipt and confirm the website and company name from which your purchase was made?
If your order was placed with patioslife.uk or another similarly named business, we would be grateful if you could amend or remove this Trustpilot review from our profile and leave it on the correct company's profile so that it accurately reflects your experience.
Unfortunately, we are unable to assist with orders placed with another company, as we have no access to their systems, orders or customer records.
Thank you for your understanding, and we hope you are able to resolve the matter with the correct retailer. Update: "We have checked our customer records and have no order matching this review."
"The reviewer has not responded to our request for an order number."
"We have documented numerous previous cases of customers confusing Patio-Life Ltd with patioslife.uk."
"Trustpilot has already removed previous reviews where the reviewer confirmed they had ordered from patioslife.uk."
I've ordered a cover for a terrace…
I've ordered a cover for a terrace corner lounge for 195 Pounds to be shipped to Londonderry, UK. No shippement arrived. Waiting for 4 weeks now. Wrote two e-mails, no reply. Finally got someone on the phone last week. He said parcel was shipped but didn't give me any tracking no. Wanted to get back to me with tracking info on parcel status. Never called back. Quite frustrating.
23 juni 2026
Omdöme utan inbjudan
Awful customer service
Awful customer service, ordered a parasol, no update on delivery date or even dispatch, can’t get hold of anyone , just say will respond in 24 hours and don’t . I want a refund you don’t have my item in stock. I won’t be letting this go
17 juni 2026
Omdöme utan inbjudan
Svar från Patio Life
"Documented cases of business identity confusion."
PATIO-LIFE LTD (www.patio-life.co.uk) is an independent UK company and is not affiliated with patioslife.uk or any overseas business operating under a similar name. We sell exclusively within the United Kingdom.
Could we kindly ask you to check your order confirmation, invoice or payment receipt and confirm the website and company name from which your purchase was made?
If your order was placed with patioslife.uk or another similarly named business, we would be grateful if you could amend or remove this Trustpilot review from our profile and leave it on the correct company's profile so that it accurately reflects your experience.
Unfortunately, we are unable to assist with orders placed with another company, as we have no access to their systems, orders or customer records.
Thank you for your understanding, and we hope you are able to resolve the matter with the correct retailer. Update: "We have checked our customer records and have no order matching this review."
"The reviewer has not responded to our request for an order number."
"We have documented numerous previous cases of customers confusing Patio-Life Ltd with patioslife.uk."
"Trustpilot has already removed previous reviews where the reviewer confirmed they had ordered from patioslife.uk."
Scanmers
Scanmers. Bought pergola and screen for $7k in nov 2025 got nothing but excuses and delays. Now no responses at all. Avoid
2 mars 2026
Omdöme utan inbjudan
Svar från Patio Life
"Documented cases of business identity confusion."
PATIO-LIFE LTD (www.patio-life.co.uk) is an independent UK company and is not affiliated with patioslife.uk or any overseas business operating under a similar name. We sell exclusively within the United Kingdom.
Could we kindly ask you to check your order confirmation, invoice or payment receipt and confirm the website and company name from which your purchase was made?
If your order was placed with patioslife.uk or another similarly named business, we would be grateful if you could amend or remove this Trustpilot review from our profile and leave it on the correct company's profile so that it accurately reflects your experience.
Unfortunately, we are unable to assist with orders placed with another company, as we have no access to their systems, orders or customer records.
Thank you for your understanding, and we hope you are able to resolve the matter with the correct retailer.misidentification on this platform.
We have formally requested that Trustpilot investigate and remove reviews that do not relate to PATIO-LIFE LTD.
If the reviewer believes this has been posted in error, we respectfully ask them to review the business they intended to review and contact Trustpilot directly. Update: "We have checked our customer records and have no order matching this review."
"The reviewer has not responded to our request for an order number."
"We have documented numerous previous cases of customers confusing Patio-Life Ltd with patioslife.uk."
"Trustpilot has already removed previous reviews where the reviewer confirmed they had ordered from patioslife.uk."
Avoid Patioslife Australia if you value your time, money, or sanity.
⚠️ Avoid Patioslife Australia if you value your time, money, or sanity.
I have never dealt with a company this disorganised, misleading, and dismissive of customers’ time.
I ordered commercial umbrellas for a major launch event — after double-checking delivery time.
They promised:
2–3 days dispatch + 2–3 days delivery.
It took nearly THREE WEEKS.
The umbrellas did not arrive in time, and we had to completely relocate our event last minute.
Cost to us?
✅ $2,000+ out of pocket
✅ Lost attendees
✅ Staff rescheduling
✅ Extreme stress and chaos we should never have had to deal with
Meanwhile, the business kept saying “thanks for your patience” instead of telling the truth or fixing anything.
And here’s the part that really matters for the public:
➡️ They do not have a public review system
➡️ Their website shows only hand-picked positive reviews
➡️ So customers have no visibility into situations like mine before giving them money
That is not transparency — that is controlled reputation management at the customer’s expense.
If you have an event or business deadline, do not rely on this company.
I gave them every chance to do the right thing privately. They didn’t.
So here we are.
Happy to share the full email thread — timestamps and all — to anyone considering purchasing.
12 oktober 2025
Omdöme utan inbjudan
Svar från Patio Life
"Documented cases of business identity confusion."
PATIO-LIFE LTD (www.patio-life.co.uk) is an independent UK company and is not affiliated with patioslife.uk or any overseas business operating under a similar name. We sell exclusively within the United Kingdom.
Could we kindly ask you to check your order confirmation, invoice or payment receipt and confirm the website and company name from which your purchase was made?
If your order was placed with patioslife.uk or another similarly named business, we would be grateful if you could amend or remove this Trustpilot review from our profile and leave it on the correct company's profile so that it accurately reflects your experience.
Unfortunately, we are unable to assist with orders placed with another company, as we have no access to their systems, orders or customer records.
Thank you for your understanding, and we hope you are able to resolve the matter with the correct retailer. Update: "We have checked our customer records and have no order matching this review."
"The reviewer has not responded to our request for an order number."
"We have documented numerous previous cases of customers confusing Patio-Life Ltd with patioslife.uk."
"Trustpilot has already removed previous reviews where the reviewer confirmed they had ordered from patioslife.uk."
No purchase delivered and no information
No purchase delivered and no information
27 oktober 2025
Omdöme utan inbjudan
Svar från Patio Life
We're a UK-only supplier and do not sell or ship to Australia. We are not PATIOSLIFE.UK and have no connection to them.
PATIO-LIFE LTD is a UK-registered company trading only within the United Kingdom.
We have no record of any order matching the details described in this review, including no corresponding order for a gazebo at the stated value.
We believe this review may have been posted against the wrong business, as we are currently experiencing multiple instances of apparent company misidentification on this platform.
We have formally requested that Trustpilot investigate and remove reviews that do not relate to PATIO-LIFE LTD.
If the reviewer believes this has been posted in error, we respectfully ask them to review the business they intended to review and contact Trustpilot directly.
Ordered a Royce granite base out of…
Ordered a Royce granite base out of season. There was a bit of a mix up with stock and the dispatcher so, i could get a refund, or wait until spring. I decided to wait since i wasn’t desperate. The shipping company has been having some issues, recently, patio-life called me a few times to keep in touch and we got it resolved.
The base was delivered this week and setup lovely.
12 maj 2025
Omdöme utan inbjudan
Communication avoidants
Purchased a bistro set online, received a confirmation email but no delivery date. Emailed 2 days later for an update but had no response after another 2 days, so called 3 times but got an answer machine. Luckily I paid via PayPal so within 10 minutes of me raising a dispute they replied to say the item is out of stock. I had to ask them to refund. Not the quality of customer service that is going to get them a good reputation.
I am still waiting for my refund over a week later.
25 april 2025
Omdöme utan inbjudan
Svar från Patio Life
We're a UK-only supplier and do not sell or ship to Australia. We are not PATIOSLIFE.UK and have no connection to them.
PATIO-LIFE LTD is a UK-registered company trading only within the United Kingdom.
We have no record of any order matching the details described in this review, including no corresponding order for a gazebo at the stated value.
We believe this review may have been posted against the wrong business, as we are currently experiencing multiple instances of apparent company misidentification on this platform.
We have formally requested that Trustpilot investigate and remove reviews that do not relate to PATIO-LIFE LTD.
If the reviewer believes this has been posted in error, we respectfully ask them to review the business they intended to review and contact Trustpilot directly.
Brilliant customer service.
I purchased a table and chairs from Patio Life two years ago. The table developed a problem so I got in touch with them recently to inform them.
I was delighted by the customer service that I received. They responded quickly, got in touch with the manufacturer and within two weeks I had a replacement table.
Thank you for the excellent response.
8 november 2024
Omdöme utan inbjudan
Refund was processed by Patio life immediately when they could not source the item
Refund was processed by Patio life immediately when they could not source the item. Patio life advised that the problem is with Barcalycard and we have raised an incident with Barclaycard. Delays were experienced in contact with Patio life initially but now they are in regular contact.
2 februari 2024
Omdöme utan inbjudan
Excellent
Excellent. From order to delivery - the experience was excellent. Blake's customer awareness was exceptional and I would happily recommend Patio Life to anyone. Thank you Blake.
Regards Sean O'Reilly
22 december 2023
Omdöme utan inbjudan
Phoned Patio Life about the…
Phoned Patio Life about the availability of a daybed, they endeavoured to send me examples of daybeds that they didn't have on their site, I'm so glad I asked the question as I'm so happy with what I brought, I'm relaxing on it now.
5 juli 2023
Omdöme utan inbjudan
Cantilever Parasol arrived damaged
8th Jul - Pushing for order information which I've supplied in an attempt to have reviews removed!
Update 7th May 2026 - Thanks for the “speedy reply” 😆 I’m not sure what you are talking about, I’m in Cheshire, UK. Obviously just as incompetent as the previous company owners!
I’m not in Cantilever Parasol arrived damaged, followed the process to email them, haven't had the decency to reply so a single email.
UPDATE - 13 June - Had a call from one of the directors today, looking into the issue.
UPDATE - 20th June - Chased for update “backlog of order and staff shortages”
NO UPDATE - 11th July - Still no closer to a resolution, had no update from Patio Life however you can buy one from the website with no backlog! Summer will be over by the time this is resolved!
13 juni 2023
Omdöme utan inbjudan
Svar från Patio Life
Dear Shaun,
Thank you for updating your review.
We have reviewed our records and can confirm that your order was placed in January 2023, before the current management took over responsibility for the business.
We fully appreciate that this does not change the experience you had as a customer, and we're genuinely sorry to read that your issue was not resolved satisfactorily.
The reason we recently requested your order information was not simply to challenge your review. We have unfortunately been dealing with a significant number of reviews and enquiries intended for other businesses with very similar names, so we have had to verify each review individually.
Once we confirmed that your order related to PATIO-LIFE LTD, we accepted that your review concerns a genuine historical order.
Although the events you describe occurred before the current management took over, we remain sorry that this was your experience. We are committed to improving the business and the service customers receive today.
We would still be happy to review your case and discuss whether there is anything we can do to help bring this matter to a satisfactory conclusion.
Quality products with quality service.
Have been looking for a new parasol for our garden table and six chairs. Found Patio Life after a google search. They had exactly what we wanted. Size, style and colour. The service we received from them was brilliant. The parasol arrived very quickly.
1 juni 2023
Omdöme utan inbjudan
Extremely poor Customer Service
I ordered a BBQ station and have emailed them and rung several times, having to leave messages, as no one rings back. All I want to know is when it will arrive as it’s been radio silence since I made the order. There is no tracking service and no one to talk to, I wished I’d order the product from someone else. I wouldn’t have written this review if they have contacted me and kept me up to date.
It’s a week since I wrote the original review and 2 days afterwards I received an email to say my ordered is being processed - it’s now 3 weeks since I ordered the product. The event that I ordered the product for has been and gone and still no one at Patio Life picks up the phone or answers emails - absolutely appalling.
17 april 2023
Omdöme utan inbjudan
Svar från Patio Life
We're a UK-only supplier and do not sell or ship to Australia. We are not PATIOSLIFE.UK and have no connection to them.
PATIO-LIFE LTD is a UK-registered company trading only within the United Kingdom.
We have no record of any order matching the details described in this review, including no corresponding order for a gazebo at the stated value.
We believe this review may have been posted against the wrong business, as we are currently experiencing multiple instances of apparent company misidentification on this platform.
We have formally requested that Trustpilot investigate and remove reviews that do not relate to PATIO-LIFE LTD.
If the reviewer believes this has been posted in error, we respectfully ask them to review the business they intended to review and contact Trustpilot directly.
Fantastic Service with a difficult Order
We purchased a patio set from Patio Life shortly after lock down in the full knowledge the supply chain had been affected as such no delivery date could be given but we would be advised when available. Several weeks later the delivery date was confirmed and the delivery made. Disappointingly one chair leg was damaged and a replacement was re ordered. The table was subject to the usual use over the summer and covered and put away for the winter. During Christmas the table was reused when we noticed marks to the table top between the glass laminate. Photos were sent reviewed and without any fuss and we were offered an upgrade due to delivery issues. The table
top was delivered this week and all looking good. In summary whilst our order was disappointing for all concerned the service from Patio Life and Norfolk Leisure was constantly excellent. Thank you
22 februari 2023
Omdöme utan inbjudan
Svar från Patio Life
Thank you for your review. We are pleased we dealt with your issues in a positive manner. We hope to be able to help you out with future requirements.
Great product and Company
Great product, great service. Would recommend.
14 juli 2022
Omdöme utan inbjudan
Cast Iron tree of life bench
I purchased a tree of life bench in memory of my beloved husband. I love it and put a plaque with his name on. It’s great quality and looks fabulous. Price very reasonable too. Very happy with purchase.
22 juli 2022
Omdöme utan inbjudan
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