Communication is OK. Customer service is NICE, BUT YOU NEED TO BE PATIENT. They take their money no problem but if they owe you money - refund TAKES 60 DAYS and no communication confirming any refund... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor customer service do not use this company. No way to talk to a person and would not remove a late payment off of my credit due to not knowing I was financed with them.
Företaget har svarat
This company was easy to use & get approved for credit. However, I highly suggest to have automatic monthly payments. Make sure to pay it off before the promotional plan ends so you won’t have to pay... Se mer
Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a f... Se mer
Företagsinformation
Skrivet av företaget
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
Kontaktuppgifter
PO Box 50903, 92618, Irvine, USA
- (866) 734-5979
- hello@patientfi.com
- patientfi.com
3,6
Medel
286 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Justin was extremely polite and so…
Justin was extremely polite and so efficient! Excellent service
17 februari 2025
Omdöme utan inbjudan
Prompt and Understanding!
The prompt responsiveness and comprehensive agent made my experience good. I would have rated him with 5 had my request been fulfilled but I understand he could not make that change himself so at least he promised to get back to me tomorrow with an answer.
12 februari 2025
Omdöme utan inbjudan
Great customer service
12 februari 2025
Omdöme utan inbjudan
Justin was great to talk with and…
Justin was great to talk with and helped me understand what the spend limit meant.
6 februari 2025
Omdöme utan inbjudan
Great customer service!
I was helped by Justin and his customer service was friendly and efficient.
3 februari 2025
Omdöme utan inbjudan
Customer Service a its finest!
Justin was very friendly & patient with me as he answered my many questions. I so appreciate his kindness and knowledge as he helped me navigate the specifics of my personal loan.
31 januari 2025
Omdöme utan inbjudan
STEPHANIE -EXCELLENT CUSTOMER SERVICE
Stephanie was great! Answered all my many questions with patience and understanding! Pleasant to talk to.
27 januari 2025
Omdöme utan inbjudan
This company sent me threatening emails…
This company sent me threatening emails when THEY wouldn't accept the credit card they had been using for months. When I called I gave them another credit card number to THEN be told they don't take credit cards and I needed to pay with a debit card. I gave them that and paid the full balance and THEN they kept charging a $5 fee for a membership with a company that was no longer doing business with them. They charged this fee to the ORIGINAL CREDIT CARD.
7 januari 2025
Omdöme utan inbjudan
Svar från PatientFi
Hi PJ,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the difficulties you've encountered with our payment process and the additional fees. We completely understand how frustrating this situation must have been for you, and we want to assure you that this is not the standard of service we strive to provide.
We’d love the opportunity to look into this further and resolve the issue. If you could reach out to our customer support team at 866-734-5979 or reply to this message with more details, we’ll investigate right away.
Your feedback is important to us, and we appreciate your patience as we work to address this.
-Best
PatientFi Team
Justin was courteous
Justin was courteous, professional and provided all the information I needed, Thanks!
20 januari 2025
Omdöme utan inbjudan
Great Service!
They were able to assist me quickly and help me with what I needed. They are extremely helpful
14 januari 2025
Omdöme utan inbjudan
Justin was so helpful
Justin was so helpful, knowledgeable and was able to answer all my concerns… patienfi should hire this kind of staff. Thank you so much Justin.
14 januari 2025
Omdöme utan inbjudan
I have so questions about my loan
Justin was very helpful answering all my questions regarding my loan.
12 januari 2025
Omdöme utan inbjudan
Justin was really kind and he has…
Justin was really kind and he has really great customer service
6 januari 2025
Omdöme utan inbjudan
The service was excellent !!!!!
The service was excellent !!!!!! They always got back to me the same day and resolved my issue immediately.
31 december 2024
Justin was really great to work with
Justin was really great to work with. He assured me that he will stick with me through the process I needed him. Communication was awesome.
16 december 2024
Omdöme utan inbjudan
Excellent Service
The Representative was excellent and very friendly. Great customer service attitude.
10 december 2024
PatientFi Excellent Customer Service
My experience was great because of the impeccable Patientfi Member Support Staff. Not only do they here us but they also reply and address our issue in a timely and professional manner. As a result, Patientfi is doing well by providing excellent customer service, i
3 december 2024
Justin was super patient and helpful in…
Justin was super patient and helpful in addressing the billing questions I had!
4 december 2024
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.