Communication is OK. Customer service is NICE, BUT YOU NEED TO BE PATIENT. They take their money no problem but if they owe you money - refund TAKES 60 DAYS and no communication confirming any refund... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor customer service do not use this company. No way to talk to a person and would not remove a late payment off of my credit due to not knowing I was financed with them.
Företaget har svarat
This company was easy to use & get approved for credit. However, I highly suggest to have automatic monthly payments. Make sure to pay it off before the promotional plan ends so you won’t have to pay... Se mer
Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a f... Se mer
Företagsinformation
Skrivet av företaget
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
Kontaktuppgifter
PO Box 50903, 92618, Irvine, USA
- (866) 734-5979
- hello@patientfi.com
- patientfi.com
3,6
Medel
286 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Credit my account
I never received my service with ideal Image. Very unprofessional experience. Patient Fi will not refund my account. I have called several times. They are now telling me it can take up to 30-60 days! This whole experience has pretty much been a nightmare!
15 juni 2025
Omdöme utan inbjudan
Svar från PatientFi
Hi Margaret,
We are sorry to hear about your experience with Ideal Image. PatientFi takes 3rd party provider complaints very seriously and our team typically resolves these within 1-2 weeks on average. We hope you understand that PatientFi does not have control over the refund or cancellation policies of providers. However, trust that we have escalated your complaint and will do what is in our power help find the best possible resolution. Additionally, if you have not already, please contact Ideal Image directly to cancel your services with them and request your loan funding be returned to PatientFi so that the loan can be cancelled. Thank you!
Clarissa was very helpful and patient…
Clarissa was very helpful and patient in explaining finance details.
12 juni 2025
Omdöme utan inbjudan
Justin was such a great help
Justin was such a great help. 10/10 great customer service!!
10 juni 2025
Omdöme utan inbjudan
The person I talked to was a great…
The person I talked to was a great help! They answered everything straight forward!
9 juni 2025
Omdöme utan inbjudan
My issue solved and I’m happy with all…
My issue solved and I’m happy with all support provided by your team
6 juni 2025
answered my questions on how to log in
6 juni 2025
Omdöme utan inbjudan
Member was patient and addressed all my…
Member was patient and addressed all my concerns.
6 juni 2025
Omdöme utan inbjudan
Clarissa was great!
Clarissa was great!
Very pleasant. Nice. Patient while answering all my questions.
Even gave me an email of the recap.
Thank you!
5 juni 2025
Omdöme utan inbjudan
Clarissa was extremely helpful
Clarissa was extremely helpful, kind and patient with me as she walked me through accepting the loan and explained all of the terms of the loan to me. She is a gem! Give her a big raise!
5 juni 2025
Omdöme utan inbjudan
Clarissa was helpful in explaining my…
Clarissa was helpful in explaining my acct and how to login and guided me through the process for me to further understand easier ways to manage my acct and make payments. Thank you Clarissa you are the best !!
30 maj 2025
Omdöme utan inbjudan
Justin was great
Justin asked clear questions to make sure I got the right information. He was quick and efficient and I know what to do next. He even provided extra options.
27 maj 2025
Omdöme utan inbjudan
How to check the status
She was very nice and professional and helped me with the process.
20 maj 2025
Omdöme utan inbjudan
Caring
Very sweet, caring. She was able to get the answers that I needed quick! She is a huge asset to your company! She followed up with me the next day just to make sure I didn’t have any questions or concerns! Great job!
20 maj 2025
Omdöme utan inbjudan
Satisfied customer
Clarissa was not only professional and accommodating, but gracious! She went over and above to ensure that I chose the plan that was best for me!
19 maj 2025
Omdöme utan inbjudan
I got the information I needed
I got the information I needed. It is clear and to the point.
20 maj 2025
Omdöme utan inbjudan
Really helpful
Really helpful, did not hesitate to get my questions answered. Am glad I chose patient Fi.
19 maj 2025
Omdöme utan inbjudan
PatientFi is an absolute joke
PatientFi is an absolute joke! They are very inconsiderate. DO NOT FALL FOR THIS PLACE.
16 maj 2025
Omdöme utan inbjudan
Svar från PatientFi
Hello Afton,
We understand the situation and truly regret any frustration this may have caused. Please note that your principal payoff payment was received after the promotional period had concluded. While the promotional period dates were included in both your contract and monthly billing statements, we recognize that a reminder could have been helpful and are actively reviewing how we can better support borrowers with timely notifications in the future.
Thank you for sharing your feedback. We truly understand how frustrating this experience must have been and we’re sorry for any inconvenience it may have caused.
-PatientFi Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.