PatientFi Omdömen 

Very rude customer service

This company scammed me. The man I first spoke to set up a payment plan for me, assuring me that I wouldn't have to pay interest. I trusted him; why wouldn't I? However, I ended up with a horrendous interest rate. I take accountability when the fault is mine, but this situation had nothing to do with me.

When I called again, there was no record of my previous call or of speaking to anyone. Finally, I spoke with, a very kind and thoughtful lady. She mentioned that there was a 30-day window for adjustments, but she would note everything and submit it for me. Due to the lack of records of my attempts to resolve the matter and update my card information, I am now being charged.

I strongly advise against using this company! Make sure you absolutely pay off the loan within six months if that's the promotion they offer. They will charge you an enormous interest rate, and you may be misled. I hate to write negative reviews, but I want consumers to be very cautious. If you call, make sure to note the agent's name and ID number, and always ensure there is a ticket created for your call.

Justin was very helpful and responsive! He was able to help me as he said he would!

Justin was SUCH a pleasure to speak with. He was extremely helpful, informative, professional, and very easy to understand. His goal was to get all my concerns addressed in the easiest possible manor and he definitely succeeded!! He is a huge asset to your company. Thank you Justin for everything!! 🙌🏼

Clarissa very knowlegable, very patient.

Jackie worked tirelessly until my issue was resolved. She was polite, respectful and professional. In short she was amazing.

Was very helpful it answered all of my questions

Jackie was great. I couldn't view if Patientfi had received my payment for June and she quickly confirmed that it was reflected on her side.

I took out a loan through PatientFi, and despite having a credit score near 800, I was given a high interest rate. I paid the loan off early, but because they require automatic payments, I was still hit with a declined payment fee even though the loan had already been paid in full. A few days later, those automatic payments went through anyway. I called to ask if they could waive the $15 fee, but they refused. That tells me they’re more interested in squeezing extra fees from customers than treating them fairly. If this is how they treat someone with excellent credit who pays early, I worry about how they treat people with lower scores who are struggling.

Justin was very helpful, and solved my problem!. If I was his boss I would give him a million dollars!!!!

Justin is fantastic! He helped walk me through some financial assistance with ease and did so with some of the best enthusiasm I've experienced as a hospitality professional.
I will always ask for him in the future because his kindness, honesty and understanding is greatly appreciated.

Clarrisa is wonderful. She answered all my questions, and I could hear the smile she did it with. She helped me understand the process, even though I was ahead of myself. I hope I get her every time I call

Clarissa was very helpful and knowledgeable about the process. We got stuck on our own but she patiently helped us through it. She was great!

Clarissa was extremely helpful and knowledgeable. A wonderful experience!

Friendly and precise. I received a quick explanation of the process

Justin was very sweet and helpful. Not sure if I can jump thru PatientFi's hoops, but he was super duper.

Can you make me anonymous please?**

She was so helpful ! She was very kind and took the time to really walk with me through all my options. I felt so much better after my phone call with clarisa.

Justin was great, he helped me with all my needs