Fast delivery and nice extras in the package. The bottle had a small flaw, but customer service handled it quickly and kindly. Good experience overall.
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a sample discovery set with seven (7) 1.5ml men's fragrance vials and as a gift, PdM included two (2) 1.5ml samples. From a prior bad experience with the 1.5ml vials, I checked each of the... Se mer
Företaget har svarat
I received the wrong order, I contacted them on how to proceed. They told me that I will only receive my initial order if they have proof of the return first. As a sign of goodwill I can keep the 2 fr... Se mer
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One if the best customer services in my opinion..even though my order was relatively small I was treated like VI P my wish is to be able to try a few more fragances from this Perfume house..
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Företagsinformation
Skrivet av företaget
Created to stand out and break free from convention, Parfums de Marly celebrates the French art of living, freedom, joie de vivre, and elegance. Founded by Julien Sprecher, a contemporary aesthete with a passion for the 18th century, the Maison was created to redefine established codes. It cultivates an unbridled creativity shaped by both heritage and innovation. Parfums de Marly draws inspiration from the spirit of the Château de Marly, the most private of the French palaces, reserved for the King of France and his inner circle. It embraces the unexpected modernity of the 18th century and its pursuit of the exceptional. Its daring creations are crafted to reflect free-spirited personalities, sovereign minds, and the uniqueness of every individual. The Maison offers a wide range of fragrances with a rich olfactory palette, from woody and floral accords to opulent trails. It elevates the finest and most precious raw materials, while using cutting-edge molecules. Complex yet harmonious, subtle yet multifaceted, each scent expresses individuality with refinement and distinction.
Kontaktuppgifter
17 rue de la Paix, 75002, Paris, Frankrike
- customerservice@pmarly.com
- parfums-de-marly.com
4,3
Utmärkt
250 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excelente experiência de compra
Excelente experiência de compra. Envio rápido y con seguimiento actualizado. Poseen un excelente servicio de atención al cliente por email y WhatsApp. Envíos de muestras y regalos en cada pedido. Recomiendo la compra en Parfums de Marly.
10 september 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Leonardo,
Thank you for taking the time to leave a positive review.
We are pleased to know that you enjoy Parfums de Marly fragrances and everything we have to offer. Our team is dedicated to providing the best possible experience and an unforgettable olfactory journey.
Do not hesitate to reach out should you require any assistance in the future. https://support.parfums-de-marly.com/hc/fr/requests/new
Thank you for your continued support.
Sincerely,
Parfums de Marly
Fantastic
The customer service has been fantastic. They reply very promptly and are really helpful. The perfumes from this brand are amazing, they last very well and smell really unique. Very pleased and I’ll definitely be a returning customer.
8 september 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Stacey,
Thank you for taking the time to leave a positive review.
We are pleased to know that you enjoy Parfums de Marly fragrances and everything we have to offer. Our team is dedicated to providing the best possible experience and an unforgettable olfactory journey.
Do not hesitate to reach out should you require any assistance in the future. https://support.parfums-de-marly.com/hc/fr/requests/new
Thank you for your continued support.
Sincerely,
Parfums de Marly
I bought the parfum Palatine
I bought the parfum Palatine, and it's wonderful, it's long lasting and offers everything they promised. The house is very serious and they sell you an experience. Thank you again Parfums de Marly!
7 september 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Bodron,
Thank you for taking the time to leave a positive review.
We are pleased to know that you enjoy Parfums de Marly fragrances and everything we have to offer. Our team is dedicated to providing the best possible experience and an unforgettable olfactory journey.
Do not hesitate to reach out should you require any assistance in the future. https://support.parfums-de-marly.com/hc/fr/requests/new
Thank you for your continued support.
Sincerely,
Parfums de Marly
Great service and beautiful fragrances
Ordered directly from the official Parfums de Marly website and everything went smoothly. The tester sample pack arrived as promised, beautifully packed and in great condition. I’m happy with the service provided.
25 mars 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Maria,
Thank you for taking the time to leave a positive review.
We are pleased to know that you enjoy Parfums de Marly fragrances and everything we have to offer. Our team is dedicated to providing the best possible experience and an unforgettable olfactory journey.
Do not hesitate to reach out should you require any assistance in the future. https://support.parfums-de-marly.com/hc/fr/requests/new
Thank you for your continued support.
Sincerely,
Parfums de Marly
Un service client de qualité
Un service client de qualité. Je recommande vivement.
24 augusti 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Chère Mahalia,
Merci d'avoir pris le temps de partager votre expérience.
Nous sommes ravis de savoir que vous êtes satisfaite de nos services.
Notre service client sera ravi de vous assister pour toute demande ou interrogation que vous pourriez avoir à l'avenir.
https://support.parfums-de-marly.com/hc/fr/requests/new
Cordialement,
The brand's perfumes are a delight for consumers
A few years ago, I fell in love with a particular brand, and it remains my favorite to this day. I have tried several of their fragrances, and each one has boosted my mood, made me feel calm and confident, and—importantly—allowed me to make a lasting impression with my scent. There was a single instance of a delivery delay over the years, but the company’s response was immediate, and I received my order very quickly. I truly enjoy shopping on the brand's official website because I am confident in both the quality of the products and the excellent customer service.
For me, there is no greater pleasure than gifting a perfume to my loved ones and seeing the joy in their eyes sparked by the brand's fragrances. I thank the entire team for making us feel happy and confident.
19 augusti 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Татяна,
Thank you for taking the time to leave a positive review.
We are pleased to know that you enjoy Parfums de Marly fragrances and everything we have to offer. Our team is dedicated to providing the best possible experience and an unforgettable olfactory journey.
Do not hesitate to reach out should you require any assistance in the future. https://support.parfums-de-marly.com/hc/fr/requests/new
Thank you for your continued support.
Sincerely,
Parfums de Marly
Les Parfums de Marly♥️ , L'empreinte d'une élégance intemporelle!
Les Parfums de Marly, des créations uniques qui subliment merveilleusement!
Mon coup de ♥️ : Athenais !
La brume parfumée Délina que j’ai eu la joie d’acheter pour les cheveux est aussi exquise et gourmande .
« Les Parfums de Marly, c’est l’empreinte d'une élégance intemporelle”
12 augusti 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Cher Monsieur, Chère Madame,
Merci d'avoir pris le temps de partager votre expérience.
Nous sommes ravis de savoir que vous appréciez nos créations.
Notre service client sera ravi de vous assister pour toute demande ou interrogation que vous pourriez avoir à l'avenir.
https://support.parfums-de-marly.com/hc/fr/requests/new
Cordialement,
Parfums de Marly
I adore trying new fragrances and PDM…
I adore trying new fragrances and PDM makes it very easy to find a new favorite for the season. The discovery sets have been a great way to decide which fragrance to purchase next. I enjoy using the credit from the discovery set to purchase a large bottle of perfume. I share the sets with my friends and get them hooked on PDM as well. I love touring the gardens online. Fun website.
29 juli 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Bonnie,
Thank you for taking the time to share your feedback with us.
We are pleased to know that you enjoyed discovering Parfums de Marly fragrances and everything we have to offer.
Thank you for your continued support.
Sincerely,
Parfums de Marly
I just wanted to take a moment to…
I just wanted to take a moment to leave a short note and say thank you for the great service.
My order was processed quickly, and I really appreciated the helpful and polite customer support.
It’s lovely to shop somewhere where you feel genuinely well looked after as a customer.
I’m really looking forward to receiving and trying out the new fragrances! I’ll gladly order from you again in the future.
Best regards
27 juli 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Marvin,
Thank you for taking the time to share your feedback with us.
We truly appreciate your kind words regarding our Customer Care team and are pleased to know that you feel well supported throughout your journey with Parfums de Marly.
Thank you for your trust and loyalty.
Sincerely,
Parfums de Marly
Thank you very much
Thank you very much! I am extremely happy with both my purchase and your customer service.
I ordered an eau de parfum with a delicate notes of rose, and it completely won me over. It is elegant, refined, and exactly what I was looking for.
Thank you for your kindness, professionalism, and excellent support throughout the entire process. I will definitely shop from your online store again and highly recommend it to others!
17 juli 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Svetlana,
Thank you for your kind words and for taking the time to share your experience with us.
We are delighted to hear that your fragrance exceeded your expectations and that our Customer Care team provided the level of attention and support you expect from Parfums de Marly.
Thank you for your trust and loyalty.
Sincerely,
Parfums de Marly
Amazing and very recommended
Is rare to find a company that delivers excellence not only through its products but also through its customer care. Parfums de Marly has exceeded my expectations in every way.
My order unfortunately arrived with damaged packaging, and some of the product had leaked. While this was disappointing, the way your team handled the situation completely changed my experience. Every interaction with your customer service representatives was exceptional. They were professional, compassionate, responsive, and reassuring from start to finish. At every step, they made me feel valued and confident that they would make things right.
This was my second purchase from Parfums de Marly, and it certainly will not be my last. Your commitment to customer satisfaction speaks volumes about your company's values. It is refreshing to see a luxury brand stand behind both the quality of its fragrances and the experience of its customers.
I absolutely love your fragrances, but what has impressed me just as much is the integrity and dedication of your customer service team. This has been one of the finest customer service experiences I have had in a very long time.
Thank you for turning an unfortunate situation into an unforgettable example of excellence. You have earned my trust, my loyalty, and my highest recommendation.
With sincere gratitude,
A truly grateful customer.
16 juli 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Kenia,
We are delighted to hear that our team was able to turn your experience into a positive one.
Thank you again for your support.
Sincerely,
Parfums de Marly
Amazing products and service
Amazing products and beautiful packaging. Delivery was fast and customer service very nice. Will definetely buy again.
30 juni 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Sabine,
Thank you for taking the time to leave a positive review! We are pleased to hear that you enjoyed your experience with us.
Our team is dedicated to provide the best possible service.
If you ever need anything in the future or have any questions, please don't hesitate to contact our Customer Service team https://parfums-de-marly.com/pages/contact-us .
Thank you again for your support.
Parfums de Marly
Exceptional customer service
Exceptional customer service — they truly stand behind their products
I recently received a fragrance that didn't smell quite right — the scent was noticeably weaker and off compared to what I'd expected from Parfums de Marly. I reached out to their team, honestly not sure what to expect, and they went above and beyond. Without any hassle, they sent me a full replacement.
That kind of response is rare, especially in the luxury fragrance space. It's clear they take pride in both their products and the experience they deliver to customers. I came away more loyal than ever. Highly recommend — not just for their incredible scents, but for the confidence that they'll make things right if something ever goes wrong.
9 juni 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Lakeisha,
Thank you for taking the time to leave a positive review! We are pleased to hear that you enjoyed your experience with us.
Our team is dedicated to provide the best possible service.
If you ever need anything in the future or have any questions, please don't hesitate to contact our Customer Service team https://parfums-de-marly.com/pages/contact-us .
Thank you again for your support.
Parfums de Marly
My order arrived super fast and I…very happy
My order arrived super fast and I already have 4 fragrances from Parfums Marly and I love them all. Not only that, but everywhere I go and use my perfumes I cause a sensation because of how delicious they smell.
10 juni 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Kairy,
Thank you for taking the time to leave a positive review! We are pleased to hear that you enjoyed your experience with us.
Our team is dedicated to provide the best possible service.
If you ever need anything in the future or have any questions, please don't hesitate to contact our Customer Service team https://parfums-de-marly.com/pages/contact-us .
Thank you again for your support.
Parfums de Marly
Excellent experience
Excellent customer service. Very fast order processing. This is the kind of experience you want when you spend your money on premium products. Will be returning for sure.
8 juni 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Adrian,
Thank you for taking the time to leave a positive review! We are pleased to hear that you enjoyed your experience with us.
Our team is dedicated to provide the best possible service.
If you ever need anything in the future or have any questions, please don't hesitate to contact our Customer Service team https://parfums-de-marly.com/pages/contact-us .
Thank you again for your support.
Parfums de Marly
Svar från Parfums de Marly
Dear Leon,
Thank you for taking the time to leave a positive review! We are pleased to read that you enjoy our fragrances.
Our team is dedicated to provide the best possible service.
If you ever need anything in the future or have any questions, please don't hesitate to contact our Customer Service team https://parfums-de-marly.com/pages/contact-us .
Thank you again for your support.
Parfums de Marly
Best
I would like to sincerely thank you for the excellent service and overall experience with my recent order. I was truly impressed by your professionalism, the availability of the products, and the generous complimentary samples and gifts included with my purchase.
Everything was handled perfectly, from the ordering process to the delivery, and it made the experience even more enjoyable. Your attention to detail and customer care really stand out.
I was so pleased with my new fragrance that I shared it on my Instagram Story and tagged Parfums de Marly to show my appreciation and recommend your brand to others.
Thank you once again for the outstanding service. I look forward to ordering from you again in the future.
1 juni 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Sir or Madam,
Thank you for taking the time to leave a positive review! We are pleased to read that you enjoyed your experience with us.
Our team is dedicated to provide the best possible service.
If you ever need anything in the future or have any questions, please don't hesitate to contact our Customer Service team https://parfums-de-marly.com/pages/contact-us .
Thank you again for your support.
Parfums de Marly
Discover DELINA
To discover a scent (DELINA) that enhances my well-being and joie de vivre is exhilarating. Adding to my creative nature, movement and art, this parfum amplifies happiness, merci beaucoup!
Excellent customer service and delivery.
19 maj 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Sir or Madam,
Thank you for taking the time to leave a positive review! We are pleased to read that you enjoy Delina.
Our team is dedicated to provide the best possible service.
If you ever need anything in the future or have any questions, please don't hesitate to contact our Customer Service team https://parfums-de-marly.com/pages/contact-us .
Thank you again for your support.
Parfums de Marly
Customer Service is the best
Customer Service is the best! They went above and beyond to make sure I was satisfied with their products...And their products are good!! Highly recommend!!
26 maj 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Sir or Madam,
Thank you for taking the time to leave a positive review! We are pleased to read that you enjoyed your experience with us.
Our team is dedicated to provide the best possible service.
If you ever need anything in the future or have any questions, please don't hesitate to contact our Customer Service team https://parfums-de-marly.com/pages/contact-us .
Thank you again for your support.
Parfums de Marly
Amazing customer service
I had an extremely positive experience with the Parfums de Marly support team. I had a very serious issue with the delivery service of my previous order, but the support team reacted very quickly and helped solve the problem in the shortest time possible.
As an apology, I also received a lovely small gift from them, which was really appreciated.
From the very first moment of communication, I felt support, understanding, and real interest in helping me resolve my issue.
Huge thanks to the whole team for such professional and caring customer service. My best recommendations, and I wish Parfums de Marly continued success and many happy customers!
25 maj 2026
Omdöme utan inbjudan
Svar från Parfums de Marly
Dear Helen,
Thank you for taking the time to leave a positive review! We are pleased to read that you enjoyed your experience with us.
Our team is dedicated to provide the best possible service.
If you ever need anything in the future or have any questions, please don't hesitate to contact our Customer Service team https://parfums-de-marly.com/pages/contact-us .
Thank you again for your support.
Parfums de Marly
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