Terrible quality and even worse customer service This is the first negative review I've ever left, which speaks to just how disappointed I am with this experience. I ordered two lamps, one arrived... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Product arrived damaged. I have attempted to contact you 5 times with no response. I just wanted an exchange. Your policy states response within 24 hours. That is an absolute lie.
Despite no outward damage to shipping package the lamp had a bend... suggesting a manufacturing defect, but multiple emails snd now 3 reviews and still no response from the company... bad, customer se... Se mer
Packaging for international shipping was a big miss. My bag arrived damaged and two of the boxes (without padding) were also smashed. Contents seem to be ok, but will not be able to hook up and test f... Se mer
1,5
Mycket dålig
113 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Stay away
Stay away, it’s a scam. Ordered the Aven lamp 5 weeks ago and still haven’t received. No communication. Disputing credit card charge.
27 augusti 2025
Omdöme utan inbjudan
Svar från Outlight
Christopher, we are sorry for the delay and lack of communication. A fulfillment-partner transition paused carrier pickups and desynchronized tracking; a support-inbox issue slowed responses. These issues are resolved, and we are clearing the backlog.
Please email info@outlight.us with your order number; we will finalize a remedy within 24 hours through expedited delivery or a full refund. We apologize again for the disruption and thank you for your patience.
Horrible customer service
Horrible customer service. No installation instructions provided.
27 september 2025
Omdöme utan inbjudan
Svar från Outlight
We are sorry you did not receive installation instructions. The support-inbox incident during our fulfillment transition caused misses in outgoing messages—our responsibility.
Email info@outlight.us with your order number and we will send the installation PDF immediately (and a hardware checklist if needed) or arrange a prepaid return. We apologize for the inconvenience and appreciate the chance to correct it promptly.
Ordered an Avern light 9 weeks ago and…
Ordered an Avern light 9 weeks ago and keep on getting the runaround as to where it is. First they claimed it was a supply chain issue, now they provided tracking from UPS, 10 days ago. UPS has not received the package.
This is shaping up to be a scam.
27 september 2025
Omdöme utan inbjudan
Svar från Outlight
We are sorry for the 9-week delay and mixed updates. The warehouse-platform migration paused pickups and left tracking without scans; a support-inbox issue delayed responses. Both are now fixed.
Email info@outlight.us with your order number; we will resolve within 24 hours via upgraded shipment or a full refund. We apologize again for the experience and appreciate your patience.
I have been emailing and no response
I have been emailing and no response. My order seems to be in an abyss somewhere and cannot track. There is no phone no to call. I can't imagine if there is a problem what their easy return policy will look like.
24 september 2025
Omdöme utan inbjudan
Svar från Outlight
Donna, we are sorry for the lack of response and unclear tracking. A fulfillment-partner transition paused handoffs and disrupted tracking visibility; a support-inbox issue delayed emails; both are resolved.
Please email info@outlight.us with your order number and we will provide an immediate resolution—expedited shipment or full refund. Returns are prepaid if needed. We apologize for the inconvenience and thank you for your patience.
So far, so good...
So far, so good. After several attempts, I did finally receive a response from Outlight. They estimate from 4 to 6 weeks for delivery of their "Aven" lamp. Obviously, the product is made in China, and I expect that most of the long delivery time is down to customs and supply chain issues. So we'll see—but they did respond to email.
19 september 2025
Omdöme utan inbjudan
Svar från Outlight
Adam, thank you for your patience. We are stabilizing after a fulfillment-system change that paused pickups and slowed responses; operations have resumed.
If you email info@outlight.us with your order number, we will monitor your shipment and provide proactive updates as it moves through the carrier. We appreciate your understanding and apologize again for the delay.
Zero customer service
Zero customer service. Not poor or bad, but completely non-existent.
I ordered an Aven floor lamp, my card was charged. A month later, no light and no communication. I sent 3 emails to the customer service email on their website (I’m not allowed by Trust Pilot to post it here) and received zero responses.
Yes I’ve checked my Junk folder.
I will be disputing the charge on my card. Don’t do business with these people. They will just waste your time.
*UPDATE October 13, 2025*
I still have no lamp and the only way Outlight has communicated to me is through their response to my review that they just posted to Trustpilot.
They haven’t attempted to contact me to resolve the TWO MONTH issue, but as you can see here they want me to reach out to them. How about they reach out to me and all of their customers that they haven’t delivered to in over two months?
Totally fake customer service!
No lamp.
Oh, and they asked Trustpilot to review my post here as “Defamatory”! Pretty nervy for a company to go to such lengths to silence a customer with a complaint while doing nothing to actually fix the problem that has now been going on for OVER TWO MONTHS!
8 september 2025
Omdöme utan inbjudan
Svar från Outlight
Kelly, we are sorry for the lack of response and the delay. A fulfillment-partner migration paused carrier pickups and disrupted tracking, and a support-inbox incident delayed replies; both are now resolved.
Please email info@outlight.us with your order number and a brief summary; we will resolve within 24 hours with either expedited shipment or a full refund. We apologize for the inconvenience and appreciate your patience.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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