I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... Se mer
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... Se mer
Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... Se mer
Företagsinformation
Kontaktuppgifter
3,1
Medel
271 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 14 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience!
Order arrived on time and packaged well. Very happy with experience.
1 september 2020
Omdöme utan inbjudan
No confirmation email received so had…
No confirmation email received so had to ring the helpline. All in order but still no confirmation. However order received in good time and all well.
1 september 2020
Omdöme utan inbjudan
Arrived in bubble wrap only but all good
Arrived in bubble wrap, not a manufacturer's box. How do I know it is genuine? Currently checking with the manufacturer to see if my item is legit.
Update; legit it is, just would have liked it in a box from the manufacturer.
Fast delivery and very good communication from the customer service team.
27 augusti 2020
Omdöme utan inbjudan
Svar från Outdoorsupply.co.uk
Dear Andrew,
Thank you very much for your review.
All products that are being shipped from our warehouse are legit items and coming from the manufacture itself.
If you are ever in doubt, we are happy to help you with all the questions you might have and you can contact our customer service whenever needed.
Your Etrias / Outdoorsupply - Customer Service team
An easy to use site and a very…
An easy to use site and a very efficient and straight forward delivery, with product arriving safe and sound.
26 augusti 2020
Omdöme utan inbjudan
Great returns service
Unfortunately I had to send back 2 pairs of sandals because they didn't fit comfortably. Although I haven't yet received the refund on the second pair (I only returned them yesterday), I have found service from Etrias to be absolutely impeccable. Returns were prompt and free. Also very helpful on the phone. Just a shame the sandals didn't fit, but that isn't their fault.
24 augusti 2020
Omdöme utan inbjudan
Fantastic customer care.
Ordered a EXIT swimming pool and cover. It was not clear when they products would arrive. I phoned customer service and the lady informed me that the cover would be a a bit of a wait. So, she added an extra order so I could receive the pool earlier and the cover when it is available. The lady was very helpful and friendly.
Very impressed with the customer care, delivery and website. Highly recommend them.
19 augusti 2020
Omdöme utan inbjudan
swimming pool
excellent quality and worth its money cant give it a bad rating and lots of room
18 augusti 2020
Omdöme utan inbjudan
Ordered a lightweight groundsheet and…
Ordered a lightweight groundsheet and very pleased with the quality and how it was packaged.
Excellent delivery times, I shall be using these guys again.
Robert Bolton.
14 augusti 2020
Omdöme utan inbjudan
Groundsheet Bo-Camp Grey (6 x 3 m)
Great light weight but tough footprint ground sheet. Arrived within a few days of ordering and without any issues. Great price too. Highly recommended.
13 augusti 2020
Omdöme utan inbjudan
Excellent product and great service
Excellent product and great service. However delivery company should be changed. DPD chucked on our doorstep, box was smashed. Thankfully stove was OK.
13 augusti 2020
Omdöme utan inbjudan
Excellent communication and speedy…
Excellent communication and speedy delivery. Easy site to navigate and painless checkout procedure.
11 augusti 2020
Omdöme utan inbjudan
This swimming pool helped to through…
This swimming pool helped to through the summer happy. Very fast delivery and good item as describe. Only the pump is not very powerful but does the job.
10 augusti 2020
Omdöme utan inbjudan
Great sized pool
Fast delivery of quality product and great value for money
9 augusti 2020
Omdöme utan inbjudan
Great product quality price
Great product quality price, fast delivery, amazing customer service
9 augusti 2020
Omdöme utan inbjudan
Fantastic shopping experience
Fantastic shopping experience. Quick dispatch and easy tracking. Thoroughly recommend. The pool is great, it looks good, is sturdy and easy to set up. We love it!
9 augusti 2020
Omdöme utan inbjudan
Great coms …
Great coms had a problem checking out but was assured all was well and it was revived the tent early thank you
28 juli 2020
Omdöme utan inbjudan
Good customer service…
I had never bought with outdoor supply or etrias. Good experience. Quickly notified me that there was an issue getting the product from the supplier and there would be a delay. Still arrived fairly quickly. Good communication and customer service
17 juli 2020
Omdöme utan inbjudan
Fast delivery and very responsive and competent customer service
There was initially a confusion regarding shipping times which were advertised as 1-3 days on the website but 2-5 days on the confirmation email I received placing the order online. I contacted the customer service via email and have very swiftly received a confirmation that the 1-3 days is correct and in fact my delivery is just being prepared for pick up. I have received the product within 48 hours of placing the order - great service, very happy with it.
16 juli 2020
Omdöme utan inbjudan
Amazed at their speed of delivery
Amazed at their speed of delivery, can't be faulted and product as described.
14 juli 2020
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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