Excellent from ordering to delivery. Small problem item quickly resolved by Lily( what a star!). Well made, lovely little stove and water heater, really looking forward to setting up and trying out.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased The Higgy model small wood burner for my garden office Nov 2022. I easily installed it by myself. (70 yr old woman) I find it extremely efficient, perfect for cold winter days. Almost p... Se mer
Le poêle est vraiment bien, j'habite actuellement en caravane sur mon terrain, ayant énormément de travaux dans ma maison. La seule critique que je pourrai avoir est que la porte est un petit peu... Se mer
I must add the log fires are very well constructed-excellent design-and fast service from order to delivery. Super size fire for camping in a bell tent also. I’m super pleased with the quality... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Original Outbacker stoves are portable wood burning stoves designed for camping and using as bell tent stoves.
Free UK Shipping
Outbacker Stoves offer free shipping throughout the UK
Outbacker Stoves offer free shipping throughout the UK
Kontaktuppgifter
Unit 5F Western Road, Old Dalby Trading Estate, Old Dalby , LE143NJ, Leicestershire , Storbritannien
- 0115 896 6796
- Hello@Outbackerstoves.co.uk
- outbackerstoves.co.uk
4,8
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I enquired about a configuration on an…
I enquired about a configuration on an outback stove, water tank and flue system. Lilly explained what would be required and how to configure it very clearly. Thanks very much for your support 😊
27 november 2025
Omdöme utan inbjudan
Perfect Service
Dealing with Outbacker Stoves is a reminder of what life used to be like when people who ran companies knew what they were doing and did so efficiently; When 'helpful' customer service actually was a service and was a given not an exception.
Our stove is terrific and when we realised that we needed another section of flue Adrian went above and beyond to advise and despatch.
Each shipment arrived, sturdily packed, the day after ordered.
I cannot recommend Outbacker Stoves more highly - even if you don't need one they restore one's faith in humanity!
20 november 2025
Very helpful
Have used this company before and there was a problem with 1 of the legs on the fire I purchased, 1 phone call and a photo later and stove was returned new one delivered.
20 november 2025
Great company
The product was competitively priced, the delivery was super quick and the item was very well packaged, would definitely use again.
20 november 2025
Just doing what they say
Just doing what they say, great product, despatch and delivery thank you
18 november 2025
Super fast delivery and good price
15 november 2025
Svar från Outbacker Stoves
Toutes mes excuses Melvin, il semblerait que le colis soit arrivé. Avec le dédouanement, la livraison en France peut prendre jusqu'à 7 jours.
Apologies Melvin, it looks like it has now arrived? With customs It can take up to 7 days to reach France.
Smooth quick delivery to Portugal
The process was so easy to order to Portugal. No problems at all, I highly recommend. Very quick delivery!
2 november 2025
Poor quality, poor customer service. POOR
The quality of the stove, the flue and general workman ship is truly embarrassing.
Absolutely horrendous. There is no seal, so toxic fumes go straight into the living space youre heating.
Also, the paint came off before use. So so so poor.
Customer service is atrocious. Won't offer me a refund despite the faults. I have to return it my own expense for their checks to be done, considering this was made by them and deemed safe in the first place?!
Avoid like the plague. Worst stove ive ever seen.
26 oktober 2025
Svar från Outbacker Stoves
We immediately offered to examine Matty's stove when he contacted us. As the purchase was over 8 months before the complaint was made, we requested it was returned to us under warranty for inspection. Despite Matty's rude emails with our team we persisted in helping, however he chose not to sent it for inspection. We obviously can't refund or replace an item until it has been tested, we offered both a repair and a refund of the postage if the stove was proven to be faulty after examination. There are hundreds of reviews for the firebox stove and typically the cause of smoking is poor sweeping of the flue and not maintaining the cleaning schedule. We'd have replaced the flue FOC had this have been the issue and the stove had been sent to us.
Second time of using you guys and once…
Second time of using you guys and once again fantastic service thank you
7 november 2025
Quality product very quick delivery…
Quality product very quick delivery time and professional company to deal with .. would definitely recommend
25 oktober 2025
Good service
Order the items I required on a very clear website, they came very swiftly with no delivery charge.
Could not ask for more.
30 oktober 2025
Overall
Overall, quick delivery and very nice product. Let down slightly by the quality of the fire rope you place onto the glass. Very poor adhesive. Apart from that, excellent.
22 oktober 2025
NICE
Fast delivery, amazing looking piece of kit. Going to look great in a garden office. And great customer service from Lily to help with installation queries. Cheers!
29 oktober 2025
Omdöme utan inbjudan
Svar från Outbacker Stoves
Thank you for your understanding, but apologies it took so long. Enjoy your stove.
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