My first delivery by Parcel Force was left at the wrong address. I contacted the company who were extremely helpful after I sent a photo of my front door which was different from the photo they had re... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was rather upset when the Royal Mail failed to deliver my order to my address but left it outside the wrong street. Ouch La La was very helpful and immediately replied to my email, assuring me that... Se mer
One bra is excellent, the other(supposedly same size) was nearly an inch shorter in length and was too tight. Sent it back and fortunately was refunded immediately.
Företaget har svarat
I must admit to buying all my bras from Ouh La La . The selection of brands is fantastic and the delivery is prompt . I recently had a problem with a lost delivery , thankfully it was only 1 item but... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Covid-19 Update Our online store is running as usual and we welcome orders from all over the world. Due to the impact of Coronavirus, however, there may be some delays in deliveries. We will keep you updated via email and endeavor to get your orders to you as soon as possible. Our team when packing and posting orders are following stringent hygiene requirements to ensure safety for all. - Since our inception in 2006, we at Ouh La La Limited have been committed to delivering top quality and exquisite lingerie to all customers. Today, we continue the business of supplying the finest luxury underwear through our online store, making women around the world feel confident and beautiful. With the wide-ranging stock of luxury lingerie brands including Empreinte, Wacoal, Lise Charmel and more, Ouh La La Limited provides products that best fit every need there is. Moreover, Ouh La La Limited retails fashionable clothing and offers swimwear in store to help complete the glamorous look for every occasion. We look forward to offering swimsuits and bikinis online line in early 2019.
Kontaktuppgifter
15 The Broadway, RH16 3AQ, Haywards Heath, Storbritannien
- +44 (0)1444 455123
- sales@ouhlala.co.uk
- ouhlala.co.uk
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Ouh La La Limited
Dear Cheri, Thank you so much for your lovely feedback! We’re delighted to hear that you love your bras. It’s always wonderful to know when a favourite has been found! Thank you for shopping with us, and we hope to see you again soon. Kind regards, Nicky
Svar från Ouh La La Limited
Dear Catriona, Thank you so much for your lovely feedback! We’re delighted to hear that you were pleased with the product and our delivery service. We really appreciate your kind words and hope to welcome you back again soon! Kind regards, Nicky x
Gorgeous
Lingerie is beautiful. Unique pieces. Customer service is attentive. Very happy with all my purchases.
1 augusti 2026
Svar från Ouh La La Limited
Thank you so much for your wonderful feedback! We’re delighted to hear that you love our beautiful and unique lingerie and that you’ve been happy with your purchases. It’s especially lovely to hear that you’ve found our customer service attentive too. Thank you for your continued support — we truly appreciate it! Kind regards, Nicky x
Good range of mastectomy bras
Good range of mastectomy bras.
Good communication and prompt delivery.
Had to return something, and no problems with refundv
1 augusti 2026
Svar från Ouh La La Limited
Dear Gill, Thank you so much for your lovely feedback! We’re delighted to hear that you were pleased with our range of mastectomy bras, communication and prompt delivery. We’re also glad that your return and refund were handled smoothly. Thank you for choosing us, and we hope to welcome you back again soon! Kind regards, Nicky :-)
Happy With Product and Service
Purchased 20 of the same garment that I have been trying to source for over a decade. As this purchase was being shipped via regular mail overseas to Canada, unsurprisingly, the delivery took a rather long time, perhaps 3 weeks. This is not a negative on Ouh La La, who responded promptly to my email request for information (factoring in the difference in time zone). I received exactly what I ordered, in excellent condition. I am happy with my purchase and would not hesitate to order again from this company.
4 augusti 2026
Svar från Ouh La La Limited
Thank you so much for taking the time to leave such a detailed and lovely review! We’re absolutely delighted that you finally managed to source the garment you had been searching for over a decade, and that your full order arrived safely and in excellent condition.
We really appreciate your understanding regarding the international delivery time to Canada, and we’re pleased that we could assist promptly when you contacted us. It’s wonderful to hear that you’re happy with your purchase and would order from us again. Thank you so much for choosing Ouh La La! 💕
Excellent service and quality of items
4 augusti 2026
Svar från Ouh La La Limited
Thank you so much for your lovely feedback! We’re delighted to hear that you were pleased with the quality of your items and the service you received. We really appreciate your kind words and hope to welcome you back again soon! xx
oul la la has excellent customer service!!!!!!!
oul la la has excellent customer service and more choices of bras
29 juli 2026
Svar från Ouh La La Limited
Dear Suzanne, Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with our customer service and the range of bras we offer. It’s wonderful to hear! 💕 Kind regards, Nicky
V helpful and knowledge customer…
V helpful and knowledge customer service. Provided perfect fit via email.
30 juli 2026
Svar från Ouh La La Limited
Thank you so much for your lovely feedback! We’re delighted to hear that you found our customer service helpful and knowledgeable, and that we were able to help you find the perfect fit. :-)
Svar från Ouh La La Limited
Dear Janice, Thank you for your feedback! We’re delighted to hear that your swimsuit arrived promptly once the duties and taxes were paid. We hope you’re very pleased with it! 😊Kind regards Nicky
A great experience
They had a great selection, including exactly the items I wanted.
Keenly priced with prompt delivery and beautiful packaging.
Overall a great experience and I will definitely recommend and use this shop again.
29 juli 2026
Svar från Ouh La La Limited
Dear Brefni, Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with our selection, pricing, prompt delivery and packaging. It’s lovely to know you had such a great experience, and we really appreciate your recommendation. We look forward to welcoming you back again! Kind regards, Nicky x
Easy to order came quickly am going to…
Easy to order came quickly am going to order again
31 juli 2026
Svar från Ouh La La Limited
Thank you Deborah - we look forward to serving you again :-)
Svar från Ouh La La Limited
Thank you so much for your lovely feedback! We’re delighted to hear that you found our customer service friendly, helpful and efficient. We really appreciate your kind words! 💕
Great service and description
The description of the size was right on. The tracking emails were helpful. The bathing suit was as described, perfect. Excellent service.
31 juli 2026
Svar från Ouh La La Limited
Dear Aline, Thank you so much for your wonderful feedback! We’re delighted to hear that the sizing information was accurate, the tracking updates were helpful, and that your swimsuit was perfect. We really appreciate your kind words and are so pleased you were happy with our service! Kind regards, Nicky x
Helpful and good service
Good stock of Chantelle bras
Helpful when queried date of delivery
Very pleased
31 juli 2026
Svar från Ouh La La Limited
Thank you so much for your lovely feedback! We’re delighted to hear that you were pleased with our range of Chantelle bras and found us helpful when checking your delivery date. We really appreciate your kind words and are so pleased you were happy with your experience!
Disappointing customer service
Wrong size bra sent so I had to send back at my own cost. I purchased from John Lewis who had the correct size in stock.
31 juli 2026
Svar från Ouh La La Limited
Dear Pam,
Thank you for your feedback. We’re sorry to hear that you believe you may have received the wrong bra.
We can’t see any previous communication from you regarding this, nor can we see that you have returned any bras to us, so please do get in touch with us directly. We’ll be very happy to look into this for you and investigate what may have happened. Could it be possible that you ordered elsewhere?
Kind regards,
Nicky
I’ve ordered more than once and got…
I’ve ordered more than once and got great service every time 👍
31 juli 2026
Svar från Ouh La La Limited
Thank you so much for your lovely feedback! We’re delighted to hear that you’ve ordered from us more than once and have received great service each time. We really appreciate your continued support and look forward to welcoming you back again! 💕
Order cancelled
Order cancelled - waiting for it du ring weeks - no email no communication
Very bad service - not even existing
30 juli 2026
Svar från Ouh La La Limited
Dear Customer,
Thank you for your feedback. We’re sorry to hear that you have had this experience.
However, we have searched our records using both your name and email address and unfortunately cannot find any orders from you. The invoice number provided is also not one of our invoice numbers. We therefore believe this review may have been intended for a different company.
If you believe this review is for Ouh La La, please do get in touch with us and provide your order details so that we can investigate this further.
Kind regards,
Nicky x
Exactly as expected but cheaper
Came from far away for me so the timing was long in Canada but that was expected. ☺️
Perfect product cheaper than other places
Thank you
27 juli 2026
Svar från Ouh La La Limited
Thank you so much for your lovely feedback!
We’re delighted to hear that you were happy with the product and found it to be great value compared with other places. We really appreciate your patience with the international delivery and are so pleased you were happy with your purchase! 😊
The website was great but horrible fit
The website was great but I didn’t see a conversion table for Uk size so I ordered the bra and it’s not the right size. It hurts to wear. I didn’t notice till putting it on that it was the wrong size
27 juli 2026
Svar från Ouh La La Limited
Thank you for your feedback. We’re sorry to hear that the bra wasn’t the right size and understand how frustrating this can be.
Dear Rina,
Like all online websites, finding the perfect fit can sometimes be tricky, and we’re sorry that this affected your experience. Customers are always welcome to return items to us for either an exchange or a refund, and we’re very happy to help with sizing if needed.
It’s a shame that this resulted in a three-star review, as we would have been more than happy to assist you in finding the correct size. Please do get in touch with us if you would like any help with an exchange or return.
Kind regards,
Nicky x
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