My first delivery by Parcel Force was left at the wrong address. I contacted the company who were extremely helpful after I sent a photo of my front door which was different from the photo they had re... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was rather upset when the Royal Mail failed to deliver my order to my address but left it outside the wrong street. Ouch La La was very helpful and immediately replied to my email, assuring me that... Se mer
I must admit to buying all my bras from Ouh La La . The selection of brands is fantastic and the delivery is prompt . I recently had a problem with a lost delivery , thankfully it was only 1 item but... Se mer
Företaget har svarat
Easy to order and beautifully packed. My favourite knickers they are like second skin don't ride completely invisible and good value for such a excellent product.
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Covid-19 Update Our online store is running as usual and we welcome orders from all over the world. Due to the impact of Coronavirus, however, there may be some delays in deliveries. We will keep you updated via email and endeavor to get your orders to you as soon as possible. Our team when packing and posting orders are following stringent hygiene requirements to ensure safety for all. - Since our inception in 2006, we at Ouh La La Limited have been committed to delivering top quality and exquisite lingerie to all customers. Today, we continue the business of supplying the finest luxury underwear through our online store, making women around the world feel confident and beautiful. With the wide-ranging stock of luxury lingerie brands including Empreinte, Wacoal, Lise Charmel and more, Ouh La La Limited provides products that best fit every need there is. Moreover, Ouh La La Limited retails fashionable clothing and offers swimwear in store to help complete the glamorous look for every occasion. We look forward to offering swimsuits and bikinis online line in early 2019.
Kontaktuppgifter
15 The Broadway, RH16 3AQ, Haywards Heath, Storbritannien
- +44 (0)1444 455123
- sales@ouhlala.co.uk
- ouhlala.co.uk
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Happy to find my favourite on Ouh La…
Happy to find my favourite on Ouh La La! Thanks to Brexit it took quite some time for dilevery.
13 augusti 2026
Svar från Ouh La La Limited
Dear Daniel,
Thank you so much for your lovely feedback! We’re delighted that you were able to find your favourite product at Ouh La La — it’s always wonderful to hear when we’ve helped a customer find exactly what they were looking for.
We’re sorry that your delivery took longer than expected. International deliveries can unfortunately take additional time due to the customs and border processes following Brexit, and we really appreciate your patience while your order made its way to you.
Thank you for choosing Ouh La La and for taking the time to share your experience. We hope to look forward to helping you again in the future.
Kind regards,
Nicky :-)
Excellent service and great value
Overall, excellent experience. The item I purchased was beautifully packaged, and the service was faultless.
17 augusti 2026
Svar från Ouh La La Limited
Dear Kim,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you had an excellent experience with Ouh La La and that you were so pleased with the beautiful packaging and our service.
“Faultless” is such lovely feedback for our team to receive, and we really appreciate you taking the time to share it. Thank you for choosing Ouh La La — we hope to welcome you back again soon!
Kind regards,
Nicky x
Svar från Ouh La La Limited
Dear Noel, Thank you for your feedback. After translating your response, it appears that you may be referring to an article you have read rather than an order you have placed with us.
We can see that your order has been received, and we do hope that you are happy with your purchase. If you were referring to your order, we would of course be very happy to hear more about your experience. - Perhaps if you are happy with your order, your score might be a little higher next time! 😉
Thank you again for taking the time to leave your feedback.
Kind regards,
Nicky
Personal touch
I must admit to buying all my bras from Ouh La La . The selection of brands is fantastic and the delivery is prompt . I recently had a problem with a lost delivery , thankfully it was only 1 item but the customer service team were amazing and have replaced the lost bra with no hesitation. I cannot praise them highly enough and certainly wouldn’t dream of shopping anywhere else ( no need as they have practically everything)
Well done Ouh La La , keep up the great work
11 augusti 2026
Svar från Ouh La La Limited
Dear Edna,
Thank you so much for this absolutely wonderful review! It genuinely means the world to us to hear that you buy all your bras from Ouh La La and that you love our fantastic selection of brands.
We’re especially pleased that our customer service team were able to help when your parcel went missing. We know how disappointing it is when an order doesn’t arrive, so we’re delighted we could get your replacement bra sorted for you without any hesitation.
Your kind words about our team and service are hugely appreciated. Knowing that you wouldn’t dream of shopping anywhere else is the biggest compliment you could give us! 💕 We’ll certainly do our best to keep up the great work and continue offering you plenty of beautiful bras to choose from.
Thank you again for your continued support — we really do appreciate you! 🥰
Kind regards,
Nicky x
Lovely company
Lovely company
...beautifully wrapped and delivery very quick .. wouldn't use anyone else x
14 augusti 2026
Svar från Ouh La La Limited
Thank you Carol! x
Svar från Ouh La La Limited
Thank you Jeanmarie! x
Simone Perele - Love Me Night Short Emerald Green
great selection, good price and quick dispatch
13 augusti 2026
Svar från Ouh La La Limited
Dear Chris,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re pleased with our selection, prices and quick dispatch.
We really appreciate you choosing Ouh La La and taking the time to share your experience. Thank you for your support!
Kind regards,
Nicky :-)
Brilliant service and delivery
Excellent service and delivery. When I had a question about shipping, the response was quick and helpful.
13 augusti 2026
Svar från Ouh La La Limited
Thank you so much for your lovely comments! We’re delighted to hear that you were pleased with our service and delivery, and especially that we were able to answer your shipping question quickly and helpfully.
Providing friendly and responsive customer service is really important to us, so it means a lot to know you had such a positive experience. Thank you for choosing Ouh La La and for taking the time to share your kind words!
Kind regards,
Nicky x
2nd purchase and all perfect!
This was my 2nd buy from Ouh La La and so far so good! Lovely brands (Empreinte and Simone perele) and very responsive C/S, so I’m impressed thx! X
12 augusti 2026
Svar från Ouh La La Limited
Dear Arnie,
Thank you so much for your lovely feedback! We’re delighted to hear that this was your second purchase from Ouh La La and that you’ve been impressed with both our selection of beautiful brands, including Empreinte and Simone Pérèle, and our customer service.
It’s wonderful to know that you’ve had such a positive experience so far. We really appreciate you coming back to shop with us and taking the time to share your kind words.
Thank you again for your support — we hope to see you back again for purchase number three! 💕 X
Svar från Ouh La La Limited
Dear Christine,
Thank you for your feedback. We are very sorry that your order took so long to arrive. We completely understand your frustration, and we are equally disappointed with this particular supplier and the delays they have caused.
We can see that your order has now been fully delivered, and we sincerely hope that you are happy with everything you received. Please do reach out to us if you experience any problems with your order or if there is anything further we can assist you with.
Once again, we are very sorry for the lengthy delay and really appreciate your patience and understanding. 💕
Kind regards,
Nicky
Indeed, Ouh La La
Ouh La La have a great understanding of the client’s needs and provided a fully responsive service with great product depth.
10 augusti 2026
Svar från Ouh La La Limited
Thank you so much for your wonderful feedback! We’re delighted to hear that you feel we have a great understanding of our customers’ needs and that you’ve been pleased with the responsiveness of our service and the depth of our product range.
We work hard to offer a wide selection of beautiful brands and styles, while providing personal and helpful service to each and every customer. It means a great deal to know that this has come across in your experience with Ouh La La.
Thank you for choosing us and for taking the time to share your kind words — we really appreciate your support! 😊
Kind regards,
Nicky
Svar från Ouh La La Limited
Thank you James! :-)
Easy to order had the items I wanted in…
Easy to order had the items I wanted in stock they ship to usa fast shipping and no issues. Thank you 😊
8 augusti 2026
Svar från Ouh La La Limited
Dear Christy,
Thank you so much for your lovely feedback! We’re delighted to hear that you found it easy to order and that we had the items you wanted in stock. We’re also so pleased that your order reached the USA quickly and without any issues.
Thank you for choosing Ouh La La and for taking the time to share your experience. We really appreciate your support! 😊💕
Kind regards,
Nicky
A long wait....
Initially the order took ages to arrive, that's why I dropped a star. Ordered early in June, it never arrived until August. However the underwear arrived well packaged and exactly what I was after. Having bought this brand before, I was happy.
3 augusti 2026
Svar från Ouh La La Limited
Thank you for taking the time to share your feedback. We’re very sorry that your order took such a long time to arrive, and we completely understand why this resulted in a lost star.
We have to agree that we were also very disappointed with the supplier and the length of time it took for the order to reach us. This is certainly not the experience we want for our customers, and we’re sorry that you were left waiting from June until August.
That said, we’re delighted to hear that once your underwear arrived, it was beautifully packaged and exactly what you were looking for. It’s wonderful to know that, having purchased this brand before, you were happy with your items.
Thank you for your patience and for choosing Ouh La La — we really appreciate your understanding and support! 😊💕
Kind regards,
Nicky x
Always a good fit
4 augusti 2026
Svar från Ouh La La Limited
Thank you for your feedback! We are so pleased to know that you were happy with your order!
Kind regards,
Nicky x
I placed an online order which I…
I placed an online order which I received promptly and beautifully wrapped.
Great service but a pity that limited stock of my size is available.
25 juli 2026
Svar från Ouh La La Limited
Dear Rosalyn, Thank you so much for your lovely feedback! We’re delighted to hear that your order arrived promptly and that you were pleased with the beautiful wrapping and service. We’re sorry that stock availability in your size can sometimes be limited, but we really appreciate your understanding. We hope to welcome you back again soon! Kind regards, Nicky
Great products and service
Great products and service. Lovely touch how goods packaged, makes you feel special opening it.
30 juli 2026
Svar från Ouh La La Limited
Thank you so much for your lovely feedback! We’re delighted to hear that you’re pleased with our products and service. It’s wonderful to know that you enjoyed the packaging too — we really want every order to feel special when it arrives. Thank you for your kind words and for choosing us! 💕
Svar från Ouh La La Limited
Dear Cheri, Thank you so much for your lovely feedback! We’re delighted to hear that you love your bras. It’s always wonderful to know when a favourite has been found! Thank you for shopping with us, and we hope to see you again soon. Kind regards, Nicky
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