I was rather upset when the Royal Mail failed to deliver my order to my address but left it outside the wrong street. Ouch La La was very helpful and immediately replied to my email, assuring me that... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
One bra is excellent, the other(supposedly same size) was nearly an inch shorter in length and was too tight. Sent it back and fortunately was refunded immediately.
Företaget har svarat
I wanted to change a size of an order I had made, but needed it to arrive quickly. The customer service team was amazing and did the exchange over the telephone for me. Thank you!
After several attempts the bra I wanted was finally available to order, which I did, but then I had an email from the Haywards Heath shop to say it was not available again. I rang the shop for advice... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Covid-19 Update Our online store is running as usual and we welcome orders from all over the world. Due to the impact of Coronavirus, however, there may be some delays in deliveries. We will keep you updated via email and endeavor to get your orders to you as soon as possible. Our team when packing and posting orders are following stringent hygiene requirements to ensure safety for all. - Since our inception in 2006, we at Ouh La La Limited have been committed to delivering top quality and exquisite lingerie to all customers. Today, we continue the business of supplying the finest luxury underwear through our online store, making women around the world feel confident and beautiful. With the wide-ranging stock of luxury lingerie brands including Empreinte, Wacoal, Lise Charmel and more, Ouh La La Limited provides products that best fit every need there is. Moreover, Ouh La La Limited retails fashionable clothing and offers swimwear in store to help complete the glamorous look for every occasion. We look forward to offering swimsuits and bikinis online line in early 2019.
Kontaktuppgifter
15 The Broadway, RH16 3AQ, Haywards Heath, Storbritannien
- +44 (0)1444 455123
- sales@ouhlala.co.uk
- ouhlala.co.uk
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely item
Chantelle Norah Plunge Bra. Fast delivery, love the item. So comfortable. Very competitively priced.
Bought as addition to an identical one from John Lewis.
27 augusti 2026
Svar från Ouh La La Limited
Dear Mrs Brennan,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying your Chantelle Norah Plunge Bra and that you find it so comfortable. We’re also pleased we could offer it at a competitive price and get it to you quickly.
It’s wonderful to know you liked it enough to purchase a second one to add to your collection! Thank you for choosing Ouh La La and for taking the time to leave us a review. 😊
Kind regards, Nicky x
Svar från Ouh La La Limited
Dear Kate,
Thank you so much for your lovely feedback! We’re delighted to hear that you found our team helpful and that you’re pleased with the quality of your swimwear.
We really appreciate your recommendation and hope to welcome you back again soon! 😊
Kind regards,
Nicky x
Quick delivery to Canada
25 augusti 2026
Svar från Ouh La La Limited
Thank you Tina! That is so great to hear that it was delivered quickly to you! and Thank you for leaving your kind feedback. 🌸
Kind regards,
Nicky
Svar från Ouh La La Limited
Dear Julia,
Thank you so much for your lovely feedback! We’re delighted to hear that everything was perfect, from your product to the shipping.
We really appreciate you taking the time to leave a review and thank you for choosing Ouh La La. We hope to welcome you back again soon!
Kind regards,
Nicky :-)
I can find it very difficult to get a…
I can find it very difficult to get a swimsuit that I like that fits well and in a wide selection of colours. I can find all of this at OUH LA LA
26 augusti 2026
Svar från Ouh La La Limited
Dear Cathy, Thank you so much for your lovely feedback! We’re delighted to hear that you’ve found exactly what you’re looking for at Ouh La La. We know how difficult it can be to find a swimsuit that fits beautifully while also offering a great choice of colours and styles, so it means a lot to know that we can make that search a little easier for you.
Thank you for choosing Ouh La La and for your kind words — we really appreciate your support! 💕
Anita bras are well made and last long
Anita bras are well made and last long.
Thank you for a speedy service.
20 augusti 2026
Svar från Ouh La La Limited
Dear Ms Dunlop,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re pleased with the quality and longevity of your Anita bras. They really are beautifully made, and it’s wonderful to know you’ve been so happy with them.
We’re also very pleased that you received your order quickly. Thank you for choosing Ouh La La and for taking the time to share your kind words — we truly appreciate your support! Kind regards, Nicky x
Extremely well run company
Extremely well run company. Great service and product quality
19 augusti 2026
Svar från Ouh La La Limited
Thank you so much for your wonderful feedback Mark!
We’re delighted to hear that you’ve been so pleased with our service and the quality of our products. It means a great deal to us to know that you had such a positive experience with Ouh La La.
Thank you for choosing us and for taking the time to share your kind words — we really appreciate your support!
Kind regards,
Nicky x
I received the wrong color of one of 3…
I received the wrong color of one of 3 bras I ordered and requested they send me the correct color and I would send the wrong color back. Instead I was offered to keep the wrong color with a $60 discount- so I would get to keep the bra I didn’t order for more than $140?? Why would I want to do that??
I would like the color I ordered asap.
First time I ordered and probably the last.
22 augusti 2026
Svar från Ouh La La Limited
Dear Debbie, We are genuinely sorry that you received the wrong colour, and we completely understand your frustration. As you are aware, we are working with you directly to resolve this and to get the colour you originally ordered to you as quickly as possible.
We do appreciate that receiving an item you didn’t order is disappointing, and we’re sorry that our initial suggestion wasn’t the resolution you were looking for. Mistakes can unfortunately happen, as much as we wish they didn’t — we are a small team of real people, not robots, and on occasion things can go wrong.
We very much hope we can put this right for you and restore your confidence in Ouh La La. Thank you for your patience while we work to resolve this for you.
Kind regards,
Nicky
Excellent provider
Always reliable, always good value, good quality products, quick responses to queries.
22 augusti 2026
Svar från Ouh La La Limited
Dear Barbara, Thank you so much for your lovely feedback! We’re delighted to hear that you’ve found Ouh La La reliable and that you’re happy with the quality and value of our products. It’s also wonderful to know that you’ve been pleased with our response times when you’ve had a query.
Thank you for your continued support and for taking the time to share your kind words
Kind regards,
Nicky
Overall I was delighted
Overall I was delighted. It would have helped if you had notified me that there was a delay in despatching the Maison Lejaby bra as you had to get it from the firm.
18 augusti 2026
Svar från Ouh La La Limited
Dear Barbara, Thank you so much for your kind feedback. We’re delighted to hear that you were overall pleased with your experience and your Maison Lejaby bra.
We completely agree that we should have kept you informed about the delay while we were waiting for the bra to arrive from our supplier. We’re very sorry that we didn’t provide an update sooner. We always aim to keep our customers informed, particularly when an item needs to be ordered in specially, and we appreciate you bringing this to our attention.
Thank you again for your support and we hope to look forward to hearing from you again in the future.
Kind regards,
Nicky
Prompt delivery unfortunately I ordered…
Prompt delivery unfortunately I ordered the wrong item
Returns were easy overall a great service and bra was really pretty
17 augusti 2026
Svar från Ouh La La Limited
Dear Jayne, Thank you so much for your lovely feedback! We’re delighted to hear that your order arrived promptly and that you found the returns process easy, even though the item wasn’t quite the one you were looking for.
It’s wonderful to hear that you thought the bra was really pretty, and we’re so pleased that you had an overall great experience with Ouh La La. Thank you again for choosing us and for taking the time to share your feedback.
Kind regards,
Nicky x
Svar från Ouh La La Limited
Thank you so much for your lovely feedback, Camille! We’re delighted to hear that you’re so pleased with the quality of the cotton and that you find the briefs beautifully made and comfortable to wear.
It’s wonderful to know you’ve found a product that feels as good as it looks. Thank you for choosing Ouh La La ;-)
Kind regards,
Nicky
Very polite lady on the phone when I…
Very polite lady on the phone when I rang , extremely helpful and credit was received within 2 days
17 augusti 2026
Svar från Ouh La La Limited
Dear Susan, Thank you so much for your lovely feedback! We’re delighted to hear that you found our service polite and helpful when you called, and that your credit was received so quickly.
Providing friendly, helpful customer service is really important to us, so it means a lot to know that you had such a positive experience. Thank you for choosing Ouh La La and for taking the time to share your kind words!
Kind regards,
Nicky x
Svar från Ouh La La Limited
Dear Mr Booth, Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed our selection, found ordering easy, and received your order quickly.
We really appreciate you choosing Ouh La La and taking the time to share your experience. Thank you for your support!
Kind regards,
Nicky
Great service, able to speak to a person
Placed order, wasn’t sure of the delivery timescale. After a few days, I rang to enquire, I spoke to a friendly, helpful lady and was told my purchases were going in the post that day, I received them the next day, perfect and well wrapped. I shall definitely order from here again.
20 augusti 2026
Svar från Ouh La La Limited
Dear Sharon,
Thank you so much for your wonderful feedback! We’re delighted to hear that when you contacted us, our team were able to help and reassure you about your order. We’re especially pleased that your purchases arrived the very next day and that you were happy with how beautifully they were packaged.
We really appreciate you taking the time to share your experience, and it means a lot to hear that you’ll be ordering from Ouh La La again. We look forward to serving you again soon!
Kind regards,
Nicky x
Dropshipping not 'in stock'
I indicated the order for post surgical product was urgent, I paid additional postage, item marked 'in stock'. Checking back now, is only two layers of clicks down re delivery that it says item 'may' take up to 5 days to be dispatched. The item was what I needed but the website term 'in stock' is misleading; in terms of impact on delivery time and on such an item it's really below par, and customer service was mediocre at best. This is drop shipping and should clearly set expectations of such on the item's description.
20 augusti 2026
Svar från Ouh La La Limited
Thank you for taking the time to share your feedback. We are pleased to hear that the post-surgical product was exactly what you needed, although we are very sorry that the delivery information on our website left you feeling disappointed and that you felt our customer service was below the standard you expected.
We completely understand that when ordering a post-surgical product, particularly when it is needed urgently, clear information about dispatch and delivery times is extremely important. We do, however, want to clarify that your order was dispatched and delivered within our stated delivery terms, although we appreciate that this may not have been clear enough at the point of ordering.
We are sorry that the information regarding items shown as 'in stock' was not as transparent as it should have been. We are continually reviewing how we communicate supplier-ordered items and delivery timescales so that customers can make a fully informed decision before placing an order.
Thank you again for your feedback. We genuinely do appreciate it, and we are sorry that on this occasion we did not provide the level of communication and clarity you expected.
Kind regards,
Nicky
cotton, a dying art.
You have no idea how hard it is to find a cotton bra in this ere of mixtures. They are well made and I wish I could get them in black.
20 augusti 2026
Svar från Ouh La La Limited
Dear Ann, Thank you so much for your lovely feedback! We completely understand — finding a well-made cotton bra can be surprisingly difficult these days, so we’re delighted that you’ve found our cotton bras comfortable and well made.
We wish we could offer them in black too! We’ll certainly keep your feedback in mind, as we know how popular a black cotton bra would be.
Thank you for choosing Ouh La La and for taking the time to share your kind words. We really appreciate it! 💕
Kind regards,
Nicky x
J ai du payer des frais à la réception…
J ai du payer des frais à la réception et ce n était pas indiqué. Je pensais avoir un produit qui venait du canada et pas de uk
20 augusti 2026
Svar från Ouh La La Limited
Dear Christiane,
Thank you for taking the time to share your feedback. We are very sorry for any confusion regarding our location and shipping arrangements. We are a UK-based company, and we’re sorry that you did not realise this when placing your order.
We do our best to make our international delivery information clear. Most Canadian parcels arrive without any additional fees. In rare cases, GST/HST or duties may apply, and these are collected by the courier. Pleas do visit our website for further information on shipping to Canada.
We are sorry for any disappointment or confusion this may have caused, and we really appreciate your feedback as it helps us to make our delivery information clearer for our customers.
Kind regards,
Nicky
Nice item packaged beautifully took a…
Nice item packaged beautifully took a little while to arrive which was ok but exchange required me to sort own postage and took a long time to sort out so that process could be improved
14 augusti 2026
Svar från Ouh La La Limited
Thank you so much for your lovely feedback. We’re delighted to hear that you were pleased with the item and its beautiful packaging, and that the delivery time was acceptable for you.
We are sorry, however, that you found the exchange process took longer than expected and that having to arrange your own return postage was disappointing. We completely understand how this could be frustrating.
We are currently reviewing our exchange process to see how we can make it quicker, easier and more straightforward for our customers. Your feedback is extremely helpful to us as part of that review.
Thank you again for choosing Ouh La La and for taking the time to share your experience — we really appreciate it! 💕
Happy to find my favourite on Ouh La…
Happy to find my favourite on Ouh La La! Thanks to Brexit it took quite some time for dilevery.
13 augusti 2026
Svar från Ouh La La Limited
Dear Daniel,
Thank you so much for your lovely feedback! We’re delighted that you were able to find your favourite product at Ouh La La — it’s always wonderful to hear when we’ve helped a customer find exactly what they were looking for.
We’re sorry that your delivery took longer than expected. International deliveries can unfortunately take additional time due to the customs and border processes following Brexit, and we really appreciate your patience while your order made its way to you.
Thank you for choosing Ouh La La and for taking the time to share your experience. We hope to look forward to helping you again in the future.
Kind regards,
Nicky :-)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.