I was rather upset when the Royal Mail failed to deliver my order to my address but left it outside the wrong street. Ouch La La was very helpful and immediately replied to my email, assuring me that... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
One bra is excellent, the other(supposedly same size) was nearly an inch shorter in length and was too tight. Sent it back and fortunately was refunded immediately.
Företaget har svarat
I wanted to change a size of an order I had made, but needed it to arrive quickly. The customer service team was amazing and did the exchange over the telephone for me. Thank you!
After several attempts the bra I wanted was finally available to order, which I did, but then I had an email from the Haywards Heath shop to say it was not available again. I rang the shop for advice... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Covid-19 Update Our online store is running as usual and we welcome orders from all over the world. Due to the impact of Coronavirus, however, there may be some delays in deliveries. We will keep you updated via email and endeavor to get your orders to you as soon as possible. Our team when packing and posting orders are following stringent hygiene requirements to ensure safety for all. - Since our inception in 2006, we at Ouh La La Limited have been committed to delivering top quality and exquisite lingerie to all customers. Today, we continue the business of supplying the finest luxury underwear through our online store, making women around the world feel confident and beautiful. With the wide-ranging stock of luxury lingerie brands including Empreinte, Wacoal, Lise Charmel and more, Ouh La La Limited provides products that best fit every need there is. Moreover, Ouh La La Limited retails fashionable clothing and offers swimwear in store to help complete the glamorous look for every occasion. We look forward to offering swimsuits and bikinis online line in early 2019.
Kontaktuppgifter
15 The Broadway, RH16 3AQ, Haywards Heath, Storbritannien
- +44 (0)1444 455123
- sales@ouhlala.co.uk
- ouhlala.co.uk
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Ouh La La Limited
Thank you Melissa! xx
Beautiful, feminine designs and nice quality
The quality of the products is very nice. The delicate and feminine designs are absolutely stunning. I'm so pleased with all the items I purchased. I found all the designs to be unique and special. My only recommendation is that the company make it easier to send back returns from the U.S.
10 september 2026
Svar från Ouh La La Limited
Thank you so much, RJ, for your lovely feedback! 🌸
We’re delighted to hear that you’re so pleased with your purchases and that you love the delicate, feminine and unique designs. It’s wonderful to know that you found the quality of the products to be so nice.
We also really appreciate your feedback regarding returns from the U.S. We understand that international returns can be less straightforward, and we’re always looking at ways to make the process as easy and convenient as possible for our customers.
Thank you again for your kind words and for taking the time to share your experience with us.
Kind regards,
Nicky x
After several attempts the bra I wanted…
After several attempts the bra I wanted was finally available to order, which I did, but then I had an email from the Haywards Heath shop to say it was not available again. I rang the shop for advice on alternatives but it suddenly had become available again and the shop quickly ordered it for me and had it sent in time for my holiday.
The frustration of ordering on line was resolved by a person! Please don’t close the shops and still use people not a computer as your customer interface.
5 september 2026
Svar från Ouh La La Limited
Dear Lesley,
Thank you so much, for taking the time to share your experience with us. 🌸
We completely understand how frustrating it must have been to finally place your order, only to then be told the bra was unavailable again. We’re so pleased that you called the shop and that our team was able to help, locate the bra and get it ordered for you in time for your holiday.
Your lovely comment about the difference a person can make really means a lot to us. We’re a small independent business, and personal service and being able to speak to a real person are incredibly important to us. 💕 We certainly appreciate your feedback about keeping that personal touch alongside our online service.
We hope you had a wonderful holiday and enjoyed your new bra! Thank you again for your support.
Kind regards Nicky 🌷
Great product choice
On time delivery. Great choice of the product in lots of colours. Found exactly what I was looking for.
11 september 2026
Svar från Ouh La La Limited
Dear Anna,
Thank you so much for your lovely feedback! 🌸
We’re delighted to hear that your order arrived on time and that you found exactly what you were looking for. We’re especially pleased that you enjoyed our wide choice of products and colours!
Thank you for choosing Ouh La La and for taking the time to share your experience with us.
Kind regards,
Nicky 💕
The staff at this company are wonderful
The staff at this company are wonderful. They managed to get me two bras from a discontinued line to which I’ll be forever grateful!
10 september 2026
Svar från Ouh La La Limited
Thank you so much, Ann, for your absolutely lovely review! 🌸
We’re thrilled that our team was able to track down the two bras from the discontinued line for you. We know how disappointing it can be when a favourite style is discontinued, so we’re delighted that we could help!
Your kind words about our staff mean so much to us, and we’ll be sure to share them with the team. Thank you for choosing Ouh La La and for your wonderful support.
Kind regards,
Nicky x
Svar från Ouh La La Limited
Thank you Daniel! x
Found an alternative product when…
Found an alternative product when original was out of stock
Great communication
9 september 2026
Svar från Ouh La La Limited
Thank you Nicola! x
Great range to choose from
Great range to choose from. Very helpful, and the ability to return items was great.
28 augusti 2026
Svar från Ouh La La Limited
Dear Kitty,
Thank you so much for your lovely 5-star review! 🌸
We’re delighted to hear that you enjoyed our great range of products and found our team helpful. We’re also pleased that you found the returns process straightforward and convenient.
Thank you for choosing Ouh La La and for taking the time to share your experience with us. We really appreciate it!
Kind regards,
Nicky x
Rang shop for advice
Rang shop for advice
Friendly, professional and helpful
Thank you
8 september 2026
Svar från Ouh La La Limited
Thank you Kathryn! x
Svar från Ouh La La Limited
Thank you Susan! That is great to hear! x
Almost There
Slow delivery, should learn to read the fine print, but other than that smooth process.
3 september 2026
Svar från Ouh La La Limited
Thank you for taking the time to share your feedback.
We’re sorry that the delivery took longer than you had hoped. We do appreciate that our delivery and processing times can be easy to overlook, and we’re always looking at ways to make this information clearer and more visible for our customers.
We’re pleased to hear that, aside from the delivery time, you found the ordering process smooth. Thank you again for your feedback and for choosing Ouh La La. 🌸
Kind regards,
Nicky x
Excellent site
Excellent site, easy to find your way round. Packed beautiful and safely. Bra is beautiful , comfortable and fabulous colour
2 september 2026
Svar från Ouh La La Limited
Thank you so much for your lovely review, Greavsy! - Always a pleasure to hear from you 🌸
We’re delighted to hear that you found our website easy to navigate and that your order was packed beautifully and securely.
Most importantly, we’re so pleased that you love your new bra and that it’s comfortable and the colour is fabulous! 💕 It’s wonderful to know that you’re so happy with your purchase.
Thank you for choosing Ouh La La and for taking the time to share your experience with us. We really appreciate it! 🌷
Kind regards,
Nicky x
Ouh La La has the best discounting I’ve…
Ouh La La has the best discounting I’ve seen for Empreinte Cassiopee bras which is my go to bra. They have a wide color and size selection. I’m willing to wait an extra week or 10 days for shipments to get to the States for superb prices.
31 augusti 2026
Svar från Ouh La La Limited
Dear Debra,
Thank you so much for your fantastic feedback!
We’re delighted to hear that you’re such a fan of the Empreinte Cassiopee and that you’ve been pleased with our prices and wide choice of colours and sizes. It’s wonderful to know that you feel the savings make the extra delivery time to the States worthwhile.
We really appreciate your patience with international deliveries and, of course, your continued support. Thank you for choosing Ouh La La! 💕
Kind regards,
Nicky x
Fantastic quality bikini
Fantastic quality bikini, Antigel was the brand. I love the company’s website. They have a huge amount of choice which is great.
4 september 2026
Svar från Ouh La La Limited
Dear Claire,
Thank you so much for your lovely feedback! 🌸
We’re delighted to hear that you’re so pleased with your Antigel bikini and that you love the quality. It’s also wonderful to know that you enjoy browsing our website and our huge selection of styles.
Thank you for choosing Ouh La La and for taking the time to share your experience. We really appreciate your support!
Kind regards,
Nicky x
Svar från Ouh La La Limited
Thank you Pauline! xx
When I tried to adjust the strap of the…
When I tried to adjust the strap of the bra it came away from the plastic loop holder. It looked as if the strap had been glued to the holder.
4 september 2026
Svar från Ouh La La Limited
Dear Lesley,
Thank you for taking the time to leave your feedback. We’re very sorry to hear that the strap came away from the plastic loop holder when you tried to adjust it. We completely understand how disappointing this must have been, particularly when you would expect the bra to be secure and ready to wear.
We will be in touch with you by email regarding the faulty item so that we can look into this properly and work towards a suitable resolution for you.
We really hope we can put things right and perhaps earn a few of those stars back! ⭐😊
Thank you for giving us the opportunity to resolve this for you.
Kind regards,
Nicky x
Helpful service
Helpful service, delivered on the day I requested and exactly the garment I needed - which arrived beautifully wrapped in pink tissue.
4 september 2026
Svar från Ouh La La Limited
Thank you so much, Elisabeth Helen, for your lovely review! 🌸
We’re delighted to hear that you received such helpful service and that your garment arrived on the exact day you requested. It’s wonderful to know that it was exactly what you needed too!
And we’re so pleased you enjoyed our pretty pink tissue wrapping — a little touch we love! 💕🎀
Thank you for choosing Ouh La La and for taking the time to share your experience with us. We really appreciate it!
Kind regards,
Nicky x
Svar från Ouh La La Limited
Dear April, Thank you for your feedback. We’re sorry to hear that the modern design of the product wasn’t quite to your taste. We appreciate you taking the time to share your thoughts, as customer feedback is always valuable to us. We hope we can find a style more suited to your preferences in the future.
Kind regards, Nicky😊
Really helpful customer service
I ordered several things in one order, for an upcoming holiday. When it turned out there would be a delay with some items, the company were very helpful in finding ways of getting the whole order to me in the nick of time.
1 september 2026
Svar från Ouh La La Limited
Dear Helen,
Thank you so much for your lovely feedback! We’re delighted that we were able to help get your full order to you in time for your holiday. We know how important it is to have everything ready when you’re going away, so we’re especially pleased we could find a solution and get everything to you just in the nick of time!
We hope you had a wonderful holiday and enjoyed your purchases.
Thank you again for choosing Ouh La La! 😊
Kind regards,
Nicky
Dispatch was more than a week,without…
Dispatch was more than a week,without explaining this could be the case. One phone call,answered quickly, and it was sorted immediately. I would have confidence in this company.
27 augusti 2026
Svar från Ouh La La Limited
Dear Laura,
Thank you very much for your feedback. We’re sorry that your order took longer than expected to dispatch and that we didn’t make the potential delay clearer at the time. We completely understand how frustrating this can be when you are waiting for your order.
We’re pleased that you were able to reach us easily and that we could resolve everything for you quickly. Thank you for your patience and, most importantly, for your confidence in our company. We really appreciate your support! 😊
Kind regards, Nicky
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