Ordered item arrived promptly but unfortunately defective that needs to be returned. Still waiting for orsina to do something about collection that is taking ages! Pathetic courier! Never will order... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a makeup table, but shortly after placing the order I realised that I had accidentally ordered the wrong size. Daniel made the whole process incredibly easy and helped me cancel my order wi... Se mer
Företaget har svarat
The team is polite, helpful, and efficient at handling returns, mistakes, and replacements. I spoke to Daniel Wood regarding my order and he resolved everything promptly. The items themselves were not... Se mer
I ordered the Orsina frying pot, but unfortunately it was smaller than I expected, so I had to return it. Throughout the return process, Daniel was extremely helpful, polite and supportive. He made ev... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Orsina, we’re all about helping you create a home you’ll love. From furniture and decor to kitchen and bath, we’ve got what you need to make it yours. We believe every home has a story, let’s make it happen!
Kontaktuppgifter
10 Clydeholm Road, Glasgow, G14 0QQ, G14 0QQ, Glasgow, Storbritannien
- 07973801344
- hello@orsina.co.uk
- orsina.co.uk
4,2
Bra
175 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 51 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Orsina- William Aurther- excellent support
I spoke with William Aurther who was excellent support. William is highly organized , helped move our queries along, and super personable as well. I will shop with Orsina again as I now know Orsina provide super service.
With thanks Emma
29 januari 2026
Omdöme utan inbjudan
Svar från Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Super service who dealt with my order…
Super service who dealt with my order in a professional manner.
Delivery drivers were very friendly
Would highly recommend
30 januari 2026
Omdöme utan inbjudan
Svar från Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Exceptional customer care !
Although I had to return my cabinet due to damage during transit and it was a little bit of a lengthy procedure , mainly due to Christmas delays , Zoe in customer care was outstanding . She kept me informed all the way along and made everything as easy as possible , in a very pleasant manner . Once it eventually arrived back at their depot , my refund was issued promptly . I would have no hesitation to order from this company again.
29 januari 2026
Omdöme utan inbjudan
Svar från Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and our customer care team and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Absolutely amazing customer service
Absolutely amazing customer service! The team is incredibly responsive and resolves any issues straight away. The product quality is fantastic too — I’m truly impressed with the overall experience and would highly recommend them!
28 januari 2026
Omdöme utan inbjudan
Svar från Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and our customer care team and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Great service
The product wasn’t as expected and the cutlery was quite thin. Arranging a refund was straightforward and Zoe was particularly helpful, although let down by the carrier as they failed to collect twice. Third time lucky it was sorted and refund executed. Great customer service.
26 januari 2026
Omdöme utan inbjudan
Svar från Orsina
Thanks for taking the time to leave a review. We’re really sorry the cutlery wasn’t what you expected and that it felt quite thin.
We’re really glad Zoe was able to help and that the refund was sorted, and we apologise for the carrier missing the collection twice.
Thanks again for your feedback.
Kind Regards,
Orsina Team
Excellent customer service department
I ordered a few ornaments and one arrived damaged. I emailed the company and they immediately arranged for a replacement to be sent out to me. I had provided pictures of the damaged item and they told me to either keep it or donate it to a charity shop. The new one arrived quickly as promised. I’ve been really impressed with their customer service department
12 januari 2026
Omdöme utan inbjudan
Svar från Orsina
Dear Customer,
Thank you so much for your lovely five-star review.
We’re really pleased to hear you’ve had such a positive experience with Orsina, and that the quality and value of our items have met your expectations.
With thanks,
The Orsina Team
Happy with outcomeThis company has sorted my problem out…
This company has sorted my problem out quickly and all it was resolved . Thankyou so much
22 januari 2026
Omdöme utan inbjudan
Svar från Orsina
Dear Customer,
We really appreciate you taking the time to share this five-star review.
It’s great to hear that your experience with Orsina has been so positive and that you’re pleased with the quality and value of our items.
Thank you so much!
Love from,
Orsina Team
Stop using Evri !!
Unfortunately you are working with Evri as your courier service provider........They have proved they are an unprofessional and dishonest organisation ......their reputation is terrible throughout the UK.
They have "lost" two of the chairs you sent to them to deliver to my home in Snape in Suffolk ........and they have lied to us on numerous occasions.
Thankfully.....we have been dealing with Zoe James from Customer Services.......who has been very professional and attentive.
We agreed with Zoe to send a third chair via Parcelforce.....and it arrived safely in three days.
We are delighted with the chair......after waiting 6 weeks with the nonsense with Evri.......You should stop using them......or they will seriously damage the reputation of your Company !!
4 januari 2026
Omdöme utan inbjudan
Svar från Orsina
Hi Malcolm,
Thank you for taking the time to share your feedback and for your patience throughout what was clearly a very frustrating experience.
We are sincerely sorry for the delivery issues you encountered and fully understand how disappointing it was to experience repeated delays. While we work with multiple courier partners, it’s clear that in this instance the service provided did not meet expectations, and we take full responsibility for the inconvenience this caused.
We’re pleased that, once the issue was escalated, we were able to arrange an alternative delivery solution and ensure your chair arrived safely. Thank you also for your kind words regarding Zoe, we’re glad she was able to support you through to a successful resolution.
Please be assured that feedback like yours is taken very seriously and is actively reviewed as part of our ongoing assessment of delivery partners and service standards.
We truly appreciate your patience and are delighted to hear that you are happy with the chair in the end.
Kind regards,
The Orsina Team
Great customer service and fair resolution
I ordered a decorative metal wall piece and initially received an item with discoloration on the back of the metal rods. I contacted Orsina and they did arrange a replacement.
The replacement also had a few minor marks, but Orsina handled this well and agreed to a partial refund, which I appreciated.
The design itself is lovely and looks great once mounted. While the finishing on the back could be more consistent, I’m happy with how the issue was resolved and felt the customer service was fair in the end.
24 december 2025
Omdöme utan inbjudan
Svar från Orsina
Dear Customer,
We really appreciate you taking the time to share this five-star review.
It’s great to hear that your experience with Orsina has been so positive and that you’re pleased with the quality and value of our items.
Thank you so much!
Love from,
Orsina Team
Return support
Item was unfortunately quite a different wood tone in real life compared to my on screen view, but Zoe was extremely helpful in getting the item returned and refunded.
16 januari 2026
Omdöme utan inbjudan
Svar från Orsina
Dear Customer,
We really appreciate you taking the time to share this five-star review.
It’s great to hear that your experience with Orsina has been so positive and that you’re pleased with the quality and value of our items.
Thank you so much!
Love from,
Orsina Team
Terrible Terrible Terrible experience…
Terrible Terrible Terrible experience with Orsina. My dining table was due to arrive on 20th December. No tracking was available. I was left without a dining table all over Christmas & New Year. After much chasing and still getting nowhere, I cancelled my order & requested a refund. It is now January 13th, 2026 and only after me sending yet another email today did Orsina today say they will investigate BUT they are not issuing a refund! I paid nearly £400 for a table I never received and there is no sign of my money being returned!! Proceed with caution!!
13 januari 2026
Omdöme utan inbjudan
Svar från Orsina
Hi Karen,
Thank you for taking the time to share your feedback. We are sincerely sorry for the frustration and disappointment caused by the delay to your dining table delivery, particularly over the Christmas and New Year period.
Due to the size and fragile nature of the dining table, it was dispatched via our specialist courier partner to ensure safe delivery. Unfortunately, the courier was closed over the holiday period, which resulted in delays and limited communication until they resumed operations in early January. We acknowledge that this delay, combined with the lack of timely updates, did not meet the standard of service we aim to provide, and we apologise for this.
Once you requested to cancel the order, we immediately progressed your refund. We can confirm that your full refund has now been processed, and the funds should be returned to your original payment method within 3–10 working days.
We truly regret that this experience led to such understandable frustration and appreciate you bringing this matter to our attention. Your feedback is being taken seriously and will help us improve both our communication and delivery processes moving forward.
Kind regards,
Orsina Team
I purchased a clock for my daughter for…
I purchased a clock for my daughter for Christmas and it doesn’t work properly,
I emailed the company last week and heard nothing very disappointing and I would not order from this company again.
12 januari 2026
Omdöme utan inbjudan
Svar från Orsina
Dear Sian,
I’m very sorry to hear about your experience and the disappointment caused, especially as the clock was a gift for your daughter. We did respond to your email on Monday, 12 January, asking for photos of the item so that we could assist you further and arrange a resolution according to your preference.
If you haven’t received our message, please check your spam/junk folder just in case. Alternatively, feel free to contact us again directly and we’ll be happy to resolve this promptly.
We truly value your feedback and regret that this situation has left you dissatisfied. Please rest assured that we are committed to putting this right for you.
Kind regards,
Orsina Team
Good customer service
Unfortunately the product was damaged on arrival but Zoe was very helpful and swiftly issued me with a full refund.
11 januari 2026
Omdöme utan inbjudan
Svar från Orsina
Hi Sue Fitches,
Thank you for your feedback. We’re very sorry to hear that your item arrived damaged, but we’re glad Zoe was able to help and resolve this quickly for you.
We truly appreciate you're understanding and hope to have the opportunity to provide you with a better experience in the future.
Love from,
Orsina Team
Outstanding service today.....
Outstanding service today from William and Zoe. I ordered a pair of Stockholm bar stools off the website. All good, arrived safe and sound, however I ordered the wrong colour. The service I had today in resolving the issue was SUPERB. Nothing was too much trouble. Cannot recommend Orsina enough. I will certainly be using these guys again. Thank you.
6 januari 2026
Omdöme utan inbjudan
Svar från Orsina
Dear Customer,
We really appreciate you taking the time to share this five-star review.
It’s great to hear that your experience with Orsina has been so positive and that you’re pleased with the quality and value of our items.
Thank you so much!
Love from,
Orsina Team
Great customer service
Great customer service. Zoe was really helpful when I had a couple of issues with the products, she dealt with it really quickly and provided a satisfying solution. Will definitely order again.
30 december 2025
Omdöme utan inbjudan
Svar från Orsina
Dear Customer,
We really appreciate you taking the time to share this five-star review.
It’s great to hear that your experience with Orsina has been so positive and that you’re pleased with the quality and value of our items.
Thank you so much! I really appreciate it.
Love from,
Orsina Team
Unfortunately my purchase arrived…damaged
Unfortunately my purchase arrived damaged but the quick email service from Zoe to resolve this was outstanding! She quickly arranged my refund within 24 hours which was absolutely amazing considering it is Christmas Eve. I will definitely use Orsina again and Zoe is fabulous in customer service.
23 december 2025
Omdöme utan inbjudan
Svar från Orsina
Hi Lisa Richardson,
Thank you so much for taking the time to share this five-star review.
We’re truly sorry your order arrived damaged. That said, we’re really glad Zoe was able to step in and get everything resolved quickly for you, especially on Christmas Eve.
Thanks again for choosing Orsina, and we look forward to welcoming you back soon.
Love from,
Orsina Team
The customer service is horrific
The customer service is horrific; emails remain unanswered and the goods still have not arrived after weeks. I am wondering if Orsina is a scam?!
19 december 2025
Omdöme utan inbjudan
Svar från Orsina
Hi Joerg,
Thank you for taking the time to share your feedback. We are sincerely sorry for the frustration and disappointment caused by the delays and communication issues surrounding your order.
Due to the size, weight, and delicate nature of the Allure Rectangular Coffee Table, it was shipped via a specialist delivery company to ensure it arrived safely and without damage. Unfortunately, during a particularly busy seasonal period, this resulted in delays that were outside our direct control. Throughout this time, our team actively chased the courier for updates, kept you informed, and offered a 15% goodwill discount to apologise for the inconvenience caused.
Once a delivery date was confirmed, we were advised that you would not be available to receive the item. At your request, we therefore cancelled the order and processed a full refund in line with your preference.
We fully acknowledge that our response times did not meet the standard we aim to provide, and we sincerely apologise for how this came across. Your feedback is taken seriously and will be used to improve both our communication and delivery coordination moving forward.
Kind regards,
Orsina Team
Never received item
I ordered a coat rack at the end of October 2025 and after several weeks with no delivery, I tracked on Evri and they claimed the parcel was too big to deliver-something I’ve never heard from before with a courier.
Orsina tried to send out another replacement, which I requested to be sent with a different courier, but the same thing happened again with Evri. I felt like I constantly had to chase and there was no resolution on their end other than a refund (not received yet as of writing this).
I’d ask them how they’d sold and delivered this coat rack before but there was no clear answer. A combination of a poor communication from the supplier and poor delivery service.Definitely won’t be ordering from them again.
1 november 2025
Omdöme utan inbjudan
Svar från Orsina
Hi Emily,
Thank you for sharing your feedback, and we sincerely apologise for the frustrating experience you’ve had with your order. We completely understand how disappointing it must have been to wait for your coat rack, only to encounter repeated delivery issues with the courier company.
We take these matters very seriously and tried multiple times to resolve the situation, including offering a replacement, liaising directly with the courier company, providing a discount for the delay, and offering a full refund. Unfortunately, despite our efforts, the parcel could not be delivered due to circumstances outside our control, while we were prepared to send a replacement again, you requested a refund, which has already been processed.
We regret that our communication and the limitations of the courier service contributed to your frustration. Your feedback is invaluable, and we will continue reviewing our delivery processes to prevent similar issues in the future.
Once again, we apologise for the inconvenience and thank you for your patience throughout this matter.
Kind regards,
Orsina Team
Five star for customer service
Exceptional customer service. I would definitely come back and would recommend.
31 oktober 2025
Omdöme utan inbjudan
Svar från Orsina
Dear Customer,
We really appreciate you taking the time to share this five-star review.
It’s great to hear that your experience with Orsina has been so positive and that you’re pleased with the quality and value of our items.
Thank you so much! I really appreciate it.
Love from,
Orsina Team
Item arrived completely broken despite…
Item arrived completely broken despite it being really well packaged the actual cake stand within the box wasn't padded out so could bash around in it's retail box. Customer service apologised and issued a refund straight away as unfortunately a replacement wouldn't have arrived in time. Sometimes these things happen but it's great when customer service instantly sort out the problems in a professional way so you're not left chasing it up all the time. Will be back I'm sure.
2 december 2025
Omdöme utan inbjudan
Svar från Orsina
Dear Customer,
We really appreciate you taking the time to share this five-star review.
It’s great to hear that your experience with Orsina has been so positive and that you’re pleased with the quality and value of our items.
Thank you so much! I really appreciate it.
Love from,
Orsina Team
Detta är Trustpilot
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