Orsina Omdömen 

Courier delayed delivery due to the damaging item in transit. Alerted Orsina team. They issued an apology and offered a refund. Daniel from the team promptly answered emails. I also received a courtesy phone call from the person who processed the refund confirming it was actioned. I am sorry not to catch his name because of the traffic noise. Would recommend this company.

I purchased a mirrored console table from this company, what a wonderful company this is to deal with, i had a few queries and Daniel Wood helped me, it is so nice to be able to phone a company and get advise and feel so happy with your purchase. With Daniel's help and the console table is a wow factor, i will have no hesitation in making more purchases from Orsina.

The delivery was fast, the item was well packaged and easy to assemble. As for the small table itself, absolutely beautiful, nicely made and a perfect fit for my hallway! I will definitely recommend this company to friends.

Great customer service from Daniel Wood. I ordered a clock and delivery was attempted, but I wasn't in. It then couldn't be redelivered because it was broken, so I never received the item. However, the team were really helpful and refunded me straight away, and offered to send a new clock.

Excellent service and great communication! Highly recommend

Sadly one of the glasses in the set I ordered was chipped but Adam Alex promptly dealt with it and offered an option of 50% refund to save me returning the chipped glass. I had sent him a couple of photos showing the damage.

Received customer service from Adam Alex very supportive. After receiving a damaged item he was extremely helpful and resolved the situation, would 100% recommend

Bought sunburst sculpture it was damaged contacted Orsina by email very quick response. Alex Adam was very professional and polite. We reached an agreement and problem was solved. Thank you

Great service. I had a query with the order which Adam Alex dealt with brilliantly. Thank you.

Unfortunately the item I bought was quite seriously defected but I spoke with a very helpful person Adam Alex who dealt with the matter very quickly and I was satisfied with the outcome.

I ordered a coffee table from orsina, which unfortunately was damaged (these things do happen). However as soon as i contacted customer services I was dealt with by Daniel. He was a total gem and helped so much. He went above and beyond. I informed him that I needed the replacement table before 25th June. He very promptly arranged for collection of the damaged table and straight away ordered a new table which is being delivered next week.

Daniel is a true credit to the Orsina company. Thanks so much for making the experience a swift and smooth one. 🙌

Daniel wood gave awful customer service. Due to stripes shop providing no confirmation of address I ordered an item to my previous address. I emailed orsina 2 min after this occurred. They failed to respond quickly and I had to call them to get my email escalated. They sat around and did nothing whilst my order got delivered over the next few days. They then told me there is nothing they can do and stopped replying to me. Really poor, shall not be using them again.

This company is dreadful. Item arrived extremely damaged. It was a fight to get it returned. Courier didn’t pick item up when planned. When they eventually did pick it up Orsina made out that I was lying and that it hadn’t been picked up and eventually they admitted that it had been picked up. The customer service via email and phone is shocking and the men don’t want to do anything to help and tell you there’s nothing they can do. Ordered again and asked for it to be quality checked and sent with a different courier. Second one arrived badly damaged again. Shocking. Will never use again

After emailing about a faulty wall clock
Daniel responded next day with a refund

Will definitely shop with orsina again as prompt and simple

Thanks Daniel

Adam Alex was very helpful! Great customer service.

These five stars unfortunately are not for the product I purchased from Orsina because I had to return my clock twice because the first one was faulty and second damaged. However, during this time I received five star customer service from Adam Alex he was prompt to answer my emails very courteous and very quick to get everything sorted out. Orsina you are very lucky to have an employee like Adam his customer service impeccable people like this are very hard to get - hand onto him. Once again thank you Adam

Daniel wood handled my return and issued a full refund after the items were not required due to sizing and colour.

Thank you

Beautiful products at a range of price points and excellent customer service. Both two pieces which were of great quality unfortunately one of which was not suitable. Spoke with Daniel Wood who took me through the process of returning. All queries answered in a competent and professional matter. Will definitely be purchasing again. Thanks Rosemary

Well this is odd. I bought 2 items, one was fine, I did a 4 star review and it appeared on their site immediately. The other wasn’t, it was a set of sandstone coasters which are uncoated, porous, and stain eg with coffee and red wine. So I left a 1 star review for those, and it didn’t appear even a week later. After to-ing and fro-ing with cust service I was eventually informed, ‘ Please note that reviews are managed by a third-party platform and this is not something we have direct control over’. Eventually they gave me a refund to go away. Hmmm, seems you don’t want to know about bad reviews. Note to Orsina management, this is not how reviews are supposed to work. Have a 1 star review here instead.

Wow ! excellent customer service from this company from a query about a refund for a product I ordered by mistake. Thanks to Daniel wood for your prompt e mails to rectify my order and sort a refund.
Definitely will be using Orsina again ….excellent online products Communications and help from staff when you need it. What more could you want!
Thanks guys!