OnTrac Omdömen 

The only carrier I know of that’s incapable of reading shipping labels. Not once has it arrived at my house, regardless of my delivery instructions. Always to a similar address (2 numbers and a street name in common) a block away and behind a gate. Garbage

Worse company ever, updated my address 3 times through emails or calls and they still can’t deliver my address. Abercrombie is just not smart using them as your delivery service. Not gonna buy from them again.

On Trac delivers food to our house. They claim that they always deliver by 9:00 p.m., which I think is late. However, the delivery, which needs refrigeration, often arrives in the middle of the night. Complaining goes nowhere.

OnTrac Service said they tried to deliver my package, but an access code was required. I live in a house on the road like normal. There is no access code. Made no sense. I had to talk to the robot on their website to add delivery instructions which all I wrote was "there is no access code needed". We will see if i get my delivery tomorrow. Also, I found out with Chewy, you can request a preferred delivery carrier for your order and it doesn't cost more. Chewy also gave me $10 off my order since my order will be late. Chewy is great, but they need to quit using OnTrac for deliveries.

No matter how detailed your delivery instructions, these guys are just incapable of getting anything to the correct location. And the lengths they go to obfuscate the complaint process is unbelievable. If you see that a company is using ontrac too deliver your item, get it from somewhere wise because you'll never receive it.

0 customer service. I chose ontrac as an amazon seller, and I never will again. Their provided number is disconnected, customer service would not help me at all, and they never picked up my packages. I had to refund the labels and ship them late with UPS. NEVER USE ONTRAC

Horrible, did not attempt delivery, PKG marked as return to sender. Not even 2nd attempt. No option to request redelivery.

They delivered a package around 10:00 p.m. at night outside my gate no notification it was only when I checked my phone when I woke up to use the bathroom that I noticed by checking my cameras out front a package had been delivered

OnTrac strikes again. After my last review and having to return the item to the company (Jackery) a second time, they sent me a replacement via OnTrac again...even though I specifically asked that they use a different shipping vendor. I wish this site allowed photo uploads so I could share the condition of the package I received. I has a large hole ripped into the side of the package like a pole was thrust into it. I just informed Jackery that I do not want a replacement. I will go to the BBB for a refund if need be.

Checking for a package, zero updates since it was shipped out days ago. I’m use to thorough system checkers SCANNING barcodes to let the tracker get updates. And since this order is coming from Walnut, CA across 3,000 miles to the Northeast, for a nearly $300 purchase, if it gets stolen or not delivered, by federal law, this is considered theft of the parcel company & we can easily sue OnTrac for this. So they better stop with these EXCUSES I’m reading in all these comments, because it’s starting to look like they want a f—king lawsuit on their hands from THOUSANDS of people and they don’t have Amazon money to settle such a situation. So they better FIX instead of sweeping under the rug these issues.

I kept getting a notice they didn't have my address, which is ridiculous. It was on the order. Then I kept getting different delivery dates, then they said they delivered and they DIDN'T!!! I have a camera, and looked at the time they said they delivered and they DID NOT EVER DELIVER THE PACKAGE!! There is no way I could even reach them and wasted so much time trying to find a way!!!! HORRIBLE COMPANY!!!!!

2nd time in a month, the driver pulls right up into my private driveway, ignoring the posted sign to not pull in???? On Trac needs to train their drivers to read and respect private property. There is a big street to park on!!!! Pathetic company!!!!

They left my package at a building that had absolutely nothing to do with the address; it didn't even remotely resemble it. I had to drive around the area looking for the entrance shown in the reference image. Furthermore, the website indicated that it was being delivered to my address, yet the photo of the location was completely different, and the package had already been delivered—a week late.

2 delivery attempts" logged in 2 separate evenings with a "business closed" status — I live in a private home, not a business. Nobody rang my doorbell either time and the driver never left the package, even though I was home. When I called their 1-800 number, the call wouldn't even connect. A carrier that fakes delivery attempts and can't be reached by phone is useless. 1LSCXLNA062725426 shipping ID number

ABSOLUTELY WORST COMPANY ON THE PLANET. They sent our packages to the wrong house. They absolutely lose the packages. They say they delivered and they’re not delivered. They send the packages back for some reason or the packages don’t show up at all. I absolutely HATE THIS COMPANY AND FROM NOW ON WHEN I ORDER ANYTHING IF IT HAS ANYTHING TO DO WITH THIS COMPANY, I’M NOT ORDERING IT

They lie about deliveries, ordered some stuff for my 2 week old baby and needed it to delivered urgently cause he wouldn’t be able to feed without it. They claimed that the order was delivered. Walmart customer service was equally useless.

This has to be the WORST delivery company in the country. They can't understand delivery hours or seem to get your packages to you on time.

This is an Amazon order. Amazon has all the information regarding address. The OnTrac tracking says that Amazon give the "incomplete address". This never happens with UPS, FedEx or the USPS.
No customer service phone number, and the AI assistant is A-dumb. Finally I get a live agent via chat, and pretty much said to look at the tracking page for updates.
OnTrac cannot get a hold of their drivers, because "the drivers do not have company phones".
I am going to request Amazon to NEVER use OnTrac for deliveries

The worst shipping carrier ever. They literally have spent three weeks sending the same package back and forth from California to Florida and back again. I am yet to recieve it since I live in the Midwest and it is again, is on its way from California to Florida. Ridiculous that a company with this many issues can exist when their are so many trusted carriers available. Don't use it ever. Quit rewarding failure.

This company out does any other delivery co. Early & on time deliveries. Above & beyond.