OnTrac Omdömen 

What a trash company and yet many retailers seem to use them. I had a delivery from Ulta coming from OnTrac. I received a message saying my package had been delivered at 3:54, funny since I was home and my ADT system never alerted me to motion on my porch OR driveway. The “Proof of Delivery” is a picture of my package in the dudes vehicle. Upon contacting both Ulta and OnTrac I have gotten no where. I hope that criminal likes my cosmetics. There is a Reddit page on people boycotting any retailer who uses OnTrac I suggest everyone check it out.

If I could give this company zero Stars I would. My advice is if you have anything that you care about or that's important or expensive do not shift through ontrac. Make sure the company you're buying from does not ship through ontrac!!!!! If a package goes into limbo you have no human being to talk to. Absolutely everything is done by AI and the stupid computer chat circuitous time wasters! The CEO has got to be more concerned about greed then customer service based on what my experience was. I wouldn't buy any stock or invest in this company if it were the last company on the planet. My postal mailbox service also told me their service is absolutely horrible. And remember you will have absolutely nobody to talk to even their corporate number is AI chat! It's total b******* in an excuse and a way for them to get out of accountability while increasing their profits. That's my opinion and the only logical thing I can think of. Cutting jobs is what they're about to make a few extra bucks while convincing you that there is this Holy Grail of a "reliable" company. Not impressed in the least. My shipper, a large generator company, also was pretty pissed and said they're moving away from using them as best as possible.

On trac tracking says they have the product I ordered on Amazon and it states it’s out for delivery or the last 4 days; they will not let you talk to a person, no idea when it might be delivered and Walt’s Tv where I bought the tv can’t get them in the phone ; the service is the worst don’t buy from any vendor using Ontrac for delivery or demand they use a different service.

Odd. Reading all the reviews here, I was expecting the worst service of my life but instead, the quality was as good or even better than some of the weller known carriers/delivery services. This, my first delivery with OnTrac, was timely delivered, in good shape, and tracking notifications were on point. The driver brought it inside the apartment which some Amazon drivers do not do. Whomever you are, I appreciate you! Job well done!!

3 out of 4 deliveries are delayed—-actually one time they said they couldn’t find my house??? Really? Another time I tried to delay a package to another day and after calling customer service that was not an option at all! Today’s delivery I received an email that said “sorry we missed you”. It didn’t need to be signed for—-how did they miss me! THEY ARE AWFUL! If I could I would rate them ZERO!!!

I don’t know why companies use this delivery service?! I never get my packages on time or if at all!

Package was marked delivered but it was not here. I messaged OnTrac. They just said that it was delivered and when I said it was not here, they told me to contact the shipper. The shipper was about to send out a replacement, but I decided to look at other houses on the block. I found my package 3 doors down at the wrong address. The OnTrac site does not let you leave a review, either. I tried to leave one star, but it told me to fill out two fields that literally do not exist on the form. Terrible experience all around, for me and for the shipper (who almost lost $90 worth of product to fix OnTrac's mistake).

Twice in a two week period this company failed to deliver packages. The first time they took a photo that had an image of just blurry pink color. Like something was blocking the camera. They stated there was nothing they could do because the package had a drop off photo. A photo of what!? I did receive a refund from Khols.
Second incident I found the same product on ebay (may have been the same original seller) and this time they stated that we didnt provide a way into our apartments. We provided the gate code multiple times (at least 3 times). We even left information to leave in a mail room if the lazy employees didnt want to climb the stairs. Im on the second floor. Im so frustrated and cuatomer service is unhelpful and uncaring.

I wish 0 stars was an option
Their tracking stated that a delivery attempt was made at my business even though there was no attempt. Customer service wouldn't do anything. It was a time sensitive package. Customer service wouldnt get me to anyone that could make a decision, and was told my package would be delivered in 1-2 business days. My business was open, and even my security cameras proved that there was nobody that drove in or out of my parking lot within an hour before or after the "attempt" was made.

I run my own business. For the last 50 years. I've never seen a delivery service like this before that they would get zero stars in the backwards star. That doesn't exist. I would do that. Packages are left somewhere where I live. You have to play, seek and find to find them. Absolutely horrible. Yeah, ought to be out of business. I don't know how you're in business the sad part is where the package left is only 5 mi from my house. It takes 24 hours for it to get here until notification. Absolutely ridiculous

All packages that are delivered by OnTrac are delivered to the wrong house, even though it has an additional line on the address label that says "Rear House", or deliver to rear house. And sure enough, they always deliver it to the front house. It's two separate houses, different people living in each one. Why is that so hard to understand? Contacting OnTrac about this is useless - have done so many times, and they just don't get it. That said, FedEx and UPS aren't really any better. Only USPS gets it right (at least most of the time)

I didn’t even want to give them a single star. Deliver came on time and I got excited, check the delivery image to see if they had followed the instructions and left the package where I had requested and they did not and just a few minutes later the package was stolen. Their customer or “chat now” was absolutely useless, telling me I have to contact the sender when it’s their delivery person who didn’t follow instructions.

Repeated delivery failures and unacceptable customer service

I am extremely dissatisfied with OnTrac and the way they have handled my delivery. The driver repeatedly marked my package as “Business closed,” even though my address is clearly a residential address.

I contacted customer service, confirmed my address, and explained the situation. Despite having the correct information, the problem was not fixed. Instead, my package was later marked as “Available for Pickup,” even though I NEVER requested pickup.

I paid for delivery to my home. I should not be forced to travel somewhere to pick up a package because their driver repeatedly failed to deliver it correctly.

What makes this even more frustrating is that I contacted customer service several times and clearly explained the problem, yet the same mistakes continued. I specifically requested that the package be redelivered to my home and not returned to the sender or held for pickup.

This has been an unnecessarily stressful and frustrating experience. A delivery company should be able to distinguish a residential address from a closed business and correct a mistake once the customer reports it. I would not recommend this delivery service based on my experience.

They only do minimal effort. They won’t try to contact you at a security guarded entry. Upon finally delivering, they only place the small package at your sidewalk. Complete laziness. And this is from two different delivery people. They must be training their employees to do the very least amount of work.

Wow, if I could rate this company a 0 I would. I ordered a purse from The Sak on September 4, 2026; the shipping was free, and it said it could take up to 10 days, which is a long time, even considering that it was coming from California to Florida.

On September 16, 2026, tracking showed that the item had been MIS-SORTED and sent to Miami instead of Tampa, and showed an expected delivery date of September 17, 2026 (today). But when I checked tracking at 1:30 p.m. EST, there were ZERO updates since the September 16, 2026 (2:43 a.m.) "mis-sorted" update.

I opted to chat. AI initially took over, and it took some time to get a representative. She apparently was unable to see the tracking number that I'd already entered, so I had to do that again. Plus she wanted my full name, email, phone number, and complete delivery address, so I gave her that. Then she responded by saying that the item had been mis-sorted and that it would be redirected as soon as possible. I told her I already knew that; my question was why there had been no updates and when I could expect delivery. She said she had no further information. I asked to speak to a supervisor; she replied "Our supervisors are NEVER available," (emphasis added).

This is the aboslutely WORST experience I have ever had, and I told the CSM at The Sak that unless they change shippers, I won't order from them again. Complete waste of time.

And on 9/21/26 I received a notice that OnTrac replied to my review. I read it. It is substantially the same as their replies to every other negative review here. I find it both useless and disingenuous. If they really took these reviews to heart, their review score would have increased by now. It hasn't. Buyer BEWARE.

I ordered over $1000 worth of product and not only was it delivered to the wrong place. It was not even delivered within my complex. This was verified by their photo of delivery. I have ordered from a specific vendor that uses OnTrac without issue and it was not an address discrepancy. I reached out and filed a complaint with OnTac and their response after three days was they have a photo of it delivered which means it’s not their problem and I should contact the seller. Luckily, the seller is a commendable and upstanding organization that offered to fulfill my order again, but could not accommodate all of my original paid items because they were no longer available. I was looking forward to using these items for a very specific occasion and now they’re irreplaceable. Poor, poor, poor service and clearly do not treat their customers with any type of care. I would discourage any company that needed to distribute product from using OnTrac.

I would give negative stars if I could. Worst delivery service I have ever had the displeasure of experiencing.

My package is again (as is their habit) delivered to the wrong location. I live in a large apartment building and there are two mail rooms (because the building is so large). I have to drive to the mailroom which is not mine to get my packages. This would be obvious to anyone delivering as my apartment number and name doesn’t appear where they leave the package.

Terrible folks! Stole my package the last time, and I dropped new instructions, which was ignored too.

Absolute JOKE of a company. Bogus tracking disinformation, zero existence of customer service, dicey delivery bots. All one can do is boycott the retailers that foist this nightmare on consumers.