OnTrac Omdömen 

The first time they were to deliver to me they claimed the address on the package was illegible. Of course the delivery information was on line. They claimed they had to contact the shipper to get the address, and the package would be delayed a day. It came the next day, with the original shipping label intact. They clearly just didn't wish to come to my house the first day. Liars. Since then? Multiple annoying text messages, and again the delivery came a day later than promised. Horrible, useless level of service.

Horrible delivery company!!! They should change their name to 'OffTrac'.

My package was delivered, but the problem was that the driver left a Styrofoam cup in my driveway. I know it was the driver because I went next door to see a neighbor just 30 minutes before and did not see it then, and when I came back up my driveway, there was the cup right in the driveway, and it still had ice in it. I found it rude that the driver was littering on my property. I want the company to know what kind of drivers they have. You don’t deliver a package and then litter on your property. They have also lost my packages in the past.

Delivered to the wrong house. Was out for delivery at 10:00 a.m. in the morning and at 7:30 pm was delivered to the house next door... New neighbors that I don't really know. It was dark.. they didn't have a light on and they didn't answer the door ...they don't have a ring doorbell so I had to just take my package and go. I felt like a thief... All because Ontrac couldn't complete the ONE JOB they had. This is not my first bad experience with them and I don't know if it's my only review. What a lousy delivery service.

10/12/26.. was just asked to provide the tracking number and my phone number which I did do- to prove this experience with genuine. This was a genuine BAD experience.

Every time I get an ontrec delivery tracking shows delivery is coming and it gets delayed, this time it said incomplete address so I went onto their texting customer service ( computer) and put in tracking number and answered a few questions one of them being my complete address so they have my complete address already and then find out they are delivering it tomorrow. On trec should be called offtrec

Didn’t deliver my order due to “business that deliver was going to was closed”. Support was no help and I advise you to avoid this company at all costs

I wish walmart.com would stop using this awful delivery service. They are always delayed by days

Horrible delivery service provider. OnTrac claimed to have tried to deliver our package on four different days. Each day a different excuse (incorrect security gate code, incomplete address, etc.). Finally delivered on the fifth day. They had the same gate code and full address from day one. I believe that they never even attempted the delivery on the first four days. Absolutely horrible customer service. This is not an isolated occurrence. Everyone in our gated community has had issues with this company. Everyone cringes when they see a pending delivery from OnTrac.

They made one aborted attempt to deliver my package, asked for more information on my location (which I provided in great detail) then simply returned it to the sender without even trying to take a second stab at a delivery.
I couldn’t be less satisfied with their performance.
P.S.- that particular type of form reply explains absolutely nothing & certainly doesn’t change my opinion of their “service”.

I specifically left detailed instructions as to where to not leave my package and where to leave it. I own a condo and stated that my package was to be left at the door of my third floor condominium NOT in the parking lot at our trash room and mailboxes and the driver literally left it on the ground below the 30 mailboxes outside the trash room. I wasn’t home and had to call neighbors to have them go down and pick up my package and leave it at my home.

This is the worst delivery company that I have ever dealt with. My package has been out for delivery five times. You cannot get a hold of a person they want to do everything through AI text. Four different times I have put in step-by-step instructions to my house and as I stated before this is day five out for delivery. It’s 7:43 PM and there’s no doubt in my mind that I will get a text message stating failed delivery. I sincerely hope that companies read these reviews and choose not to do business with OnTrac because there’s nothing on track about them.

The package from Chewys was left OUTSIDE on the sidewalk again for anyone to take. The DOOR CODE is clearly listed in my address and there's a call box with my name that calls me to let them in. NOPE. They just drop it on the sidewalk, take a pic and walk away. To not care this much about a delivery is unprofessional, incept and beyond apathetic. This has happened with OnTac multiple times and it is never addressed or corrected. Don't trust OnTrac with anything, ever.
Look at this BS automatic replay message that proves OnTrac is ON TRACK for itself and not the consumer nor the manufacturer who foolish uses its service: "We’re sorry to hear about your experience. We take delivery issues seriously and appreciate your feedback. We'll notify the local delivery team to ensure packages are delivered safely and securely in the future. Thank you for bringing this to our attention." CUSTOMER BEWARE OF ONTRAC!

They are the worst carrier company, no costumer service and they never find your address. Very deficient an any aspect they should close this company.

They are getting ready for Christmas 🎄 ⛄🎁 to steal people stuff. Gas so high right now you could have drug addicts delivering your packages with these people. They use they own car gas is high and I bet their pay is low. They make up for it on the back end by taking packages. Also be careful because if they steal packages they'll break in your home. I used a roofing company in Indianapolis Classic Roofing they were robbing people homes and the roof work was horrible. The original owner sold the roofing company my client referred me not knowing he sold it. If they are bold enough to take from their job my stuff say delivered on a Sunday at a P.O Box I said my stuff is gone. The post office is closed on Sunday it was perfect for them smh they didn't take a photo because they never left them they stole them. They about to ruin people Christmas by taking their stuff by the time they get refunded the items won't be available anymore it's Christmas 🎄. Smh Nordstrom keep using them knowing they robbing us seeing they do not have their customers heart at best interest I will no longer shop with Nordstrom. They know they are stealing but keep using them that's sad I bet it's people applying to work just to steal for the holiday then leave after the holidays is over I decide to give money for Xmas stop them do not order give money I'm not letting them take from me this holiday. If they rob they own job and act like it's nothing in the higher ups face telling lies in their face they will come back and rob your home break ins yes be careful....

The guy just threw my package from 15 feet away from by door.

Wish i could upload my video of him throwing the package

Absolutely thee worst delivery service known. Never any updates on when it will be delivered signed up for text alerts never got a single one. When reaching out to them it's like everywhere else it's all AI generated answers instead of a real person hope this delivery service goes out of business soon!!!

Delivery driver took picture of package to let me know it's been delivered and then took package and left. Bring back my package now!!

Driver threw package 8-10 feet from the door. Highly would not recommend this company for any shipping services. Very lazy drivers.

Update:
Ontrac's reply is typical of third rate companies that just do not care. Taken from almost 4000 negative comments on Trustpilot:

Poor Customer Service: Reviewers consistently state that reaching a helpful support agent is difficult and that resolution for lost or misdelivered items is rare.

Ontrac responds that they are doing something about it.
Prove it. Show me details of interactions with the stupid driver. You simply respond "we care", full of the same lip service you've been pedaling over the years. Show me how you reprimanded this driver who does not speak or read English. I wonder how your drivers respond to school zones, construction areas or anywhere else the English language must be understood in order to comply. Spare yourself the embarrassment of once again replying with a form response clearly showing you do not care.

Just like everyone else on this forum, I'm very unhappy with this third rate company.
Amazon and others use this carrier, shame on Amazon.
My story starts as follows.
Ordered a package on Amazon. The seller uses Ontrack to deliver their goods, even though Ontrack is highly unreliable.
Ontrack Driver delivers the package to my driveway, 5' off the street. My house is 100' from that point, no dogs, no gates. Lazy and/or non English speaking driver, leaves in an unmarked vehicle. One minute round trip walk for a one pound package. Days later, I checked on the order with Amazon. Website says delivered, but there is nothing on my front porch. I went to my security cameras and brought up the date that Amazon referenced. Sure enough, lazy non English speaking driver pulled in, dropped package on the drive and took off. I do not know for sure but evidently someone stole it. Of course they did.
Ontrack completes deliveries all over the country for Amazon, Fed-Ex, UPS, and others.... to the tune of 70% of packages delivered in this country. Why, you say? Because Ontrack and the companies that hire them have lowered the bar to minimal service to their customers. This complaint will go by the wayside since above referenced companies do not care. They are satisfied in their sub-par services and choose not to do anything about it. Consequences?, bar is lowered. You and I mean very little to the bean counters at the helm. They figure it is better to disregard you than take action. Garbage in, garbage out. They seem pleased in their decisions not to act. The fact that I am handicapped has no play in this. I cannot go wheeling out to the street every time an idiot delivery guy drives by.
What can you do? Complain to Amazon et al and the seller. Report Ontrack to BBB. Force one of the guilty to send you another package at their expense. Here are some details taken directly from the internet.

Common Customer Complaints

• Missed or Delayed Deliveries: Reviewers frequently report packages arriving well past estimated dates or getting stuck in transit loops.
• False Delivery Statuses: Users note that packages are often marked as "delivered" or that a delivery attempt was made when no package arrived.
• Wrong Addresses / Ignored Instructions: Customers report drivers leaving packages at incorrect doors, failing to follow building access or gate codes, or ignoring specific drop-off directions.
• Poor Customer Service: Reviewers consistently state that reaching a helpful support agent is difficult and that resolution for lost or misdelivered items is rare.

Forum and Community Consensus

• Users on platforms like Reddit express a consensus that OnTrac service is frequently unreliable, citing recurring problems with driver accountability and communication.
• By contrast, OnTrac highlights positive testimonials on its Official Website from select regions noting speedy, late-evening, or Sunday deliveries, though these positive accounts represent a small fraction of general public reviews.

Adding my one-star review. And I'll let THEM explain what happened. Here is their explanation of their failures at every level:

"Here is what happened with this shipment:

The First Attempt: On October 1st, our driver made a navigational error and attempted delivery at the wrong physical location.

The Return: When you contacted us to confirm the correct address, the local facility failed to process those redelivery instructions properly. Instead of placing the package back on a route, it was mistakenly flagged at the warehouse level as an unresolvable address this morning, which automatically triggered the return process.

This was a complete mistake in our facility, from the initial driver error to the facility failing to execute the redelivery. I am deeply sorry for the impact this has on you and your customer. I am thoroughly documenting this internal mistake on this case for the facility's leadership to review."