OnTrac Omdömen 

Every single time I get a delivery from this cut rate sub par service, it is horseshit. My business is open Tuesday -Saturday. Hours posted on the door. The same incompetent driver has left packages on a Sunday, outside the door of the shop, in the rain to get stolen or damaged. This last delivery takes the cake. The shop was open. The dimwit dumped the package in front of the door outside. Luckily a shopper picked it up and finished the delivery. There is a reason they are cheap to ship with, you end up paying with botched deliveries. Just pay a few dollars more and hire an actual service that is competent.
Edited after OnTrac responded:
Your apology is pointless. I have brought this to OnTracs attention several times, and nothing changes. A true apology is changed behavior. You say sorry, and the same young woman drops the packages out on the street and I can only hope someone either brings them in, or I find them before they are stolen. It is costing money when the stolen shipments need to be replaced and shipped with expensive overnight shipping. Your apology is a slap in the face as the bad actions continue. I only wish I could control how my client chooses to ship. I can only hope they Google reviews before they use OnTrac.

Delivered to wrong house and picture of delivery wasn't even my door or address, driver couldn't even read house address to confirm and when support updated my case just said there's a picture so we good, closing case without even trying to gather more info. Cant believe this is allowed and a horrible experience!

What a disgusting company. My package was robbed by the driver, I think, and resealed with their own tape. I was standing ready to accept their package, but instead they threw it into the mud and took off out of guilt in my opinion. I cannot believe Lululemon utilizes this courier or anyone for that matter… To deliver for them.
Then you try to put in a claim and that’s useless. They are so disrespectful to you when you try to put in a claim and you get nowhere.

Ontrac is a worthless company with POOR CUSTOMER SERVICE .THE DRIVER LEFT THE SECURITY GATE WIDE OPEN. THERE WAS A SHOOTING NEARBY AND SO IT IS VERY IMPORTANT THAT THE GATES ARE KEPT CLOSED. THE DRIVER EXPOSED US TO A HARMFUL SITUATION. I AM CONSULTING WITH A LAWYER ABOUT A POSSIBLE LAWSUIT AGAINST ONTRAC AND WALMART. POOR CUSTOMER SERVICE.

Terrible customer service. Package was not delivered, yet they say it was. I have Cameras and their claim is absolutely false. The pic they provide isn't even legible .. looks like a prism. Closed the case and just flat out dishonest!

How much can you possibly hate a delivery company. Chimps would be better at deliveries than their lazy stupid deliver people. I have signs all over my property indicating packages should be left at front door. They leave it in the street by the mailbox and in front of my garage door to insure that I run over the package. Customer service is nonexistent. Sent them pics of bad deliveries and they don’t respond. The only thing left is to threaten companies I purchase from that I won’t buy from them if they continue to use this shopping company. FYI on trac is also laser ship

Falsely marks packages as undeliverable. Will mark that the driver “needed an access code” when there was no need. This was not in a business or apartment complex. It was not in a multi unit building. There is no gate or access code because the address for delivery is a house, which has a porch that items can be delivered on.
No phone number to call. Agents on chat are incompetent and full of excuses. They will not escalate your issue or allow you to speak to the driver or supervisor. If a company is using this delivery service, DO NOT TRUST THEM.

OnTrac (more like OffTrac) strikes yet again! After delaying my delivery two days they now "claim" I have refused the delivery? What? I was home all day waiting for this, got a delivery from both FedEx and UPS the same day, OnTrac (OffTrac) was never here to make a delivery, BTW I have a camera and there is absolutely no footage of this so called delivery and refusal. This is probably keeping with the actual delivery of only about 2 packages with 70 so called attempts. This company sits on a throne of lies! Why would any reputable company want to associate with them?

Delivery texts sent to me that package was out for delivery for three days. Get on their chat and its 830pm they tell me please contact us immediately if your package isn’t there funny thing is they close at 9 pm and he immediately ended chat when he said it knowing they would be closed. Walmart has lost their minds for using these bunch of clowns. 4 th delivery of package delivered problems with all of them from being left on roadside out in the country where they will be taken to throwing it in front yard. No dogs no nothing. These people are a joke

How do I start? THEY ABSOLUTELY SUCK. I will be that person to tell everyone how horrible they are AND I will be that person that tells everyone to write a horrible review just because. NEVER and I mean NEVER can they do anything correctly. They take a picture of a mailbox as proof of delivery, without an actual address shown in the picture (meaning no proof at all). I can take a picture of anyone's mailbox and say its delivered. Damn Door Dash is knocking you out the park. At least they show some actual proof and I thought they would have these issues. That was the first delivery and then the NEXT DAY...tells me its delivered. I was home all day, outside most of it and no one came to deliver anything to me. Nothing on any one of my 5 cameras either. Nothing in my mailbox. GUESS WHAT? This time, no proof of delivery, not a single photo. This is where its get just stupid. I hate being like this but it is what it is at this point. WHERE DO THEY HIRE THESE PEOPLE? I mean my address is listed on my mailbox its listed on my house and I have a placard on my damn tree when you come into my driveway. LIKE FOR REAL? No customer service at all. robot bull. Whatever...I will get my money back which is cool and I will not order anything that this company has to deliver. HEY KIDS, don't worry about school or learning how to drive or follow direction. Come work here, we accept anyone!!! Dead, but more reviews will be coming.

OnTrac has provided some of the worst customer service I have experienced. The driver delivered my package to a completely unknown location, and there is no trace of where it actually went. To make matters worse, their support team shows zero willingness to assist or resolve the issue. Instead of helping locate the misdelivered item or making things right, they leave customers completely stranded. Avoid using this delivery service if you have the choice!

Terrible. Never on time. Customers supporting horrible, provides very little information and updates. Usually order dog food through chewy, for some reason this time in went through OnTrac and of course arrived several days late, never once has happened before with other delivery service.

DISRESPECTFUL WITH CUSTOMER'S BELONGINGS.
MY PACKAGE WAS LEFT OUTSIDE IN THE HEAT, ON THE DIRT. THE BOX WAS DAMP FROM THE DIRT, OVERHEATED ( THE CONTENT WAS LIQUIDS, PERFUMES THAT CANNOT BE EXPOSED TO HEAT), SOILED, AND DENTED. NOBODY TAKES RESPONSIBILITY FOR IT.

My shipment was delivered to the wrong state due to an error on OnTrac's end. Despite the order address being correct, OnTrac misinterpreted the destination, leading to a significant delivery failure. I am very disappointed with this lack of accuracy and reliability in their routing process.

They're claiming they cannot deliver my package due to not having an access code, and I live in a mobile home park so there is no access code you can pull right in my driveway and leave it on my porch. However I have to put in a ticket and I'll get contacted within 48 hours to have it resolved. Can't talk to a human you get a virtual assistant you guys are atrocious!!

Awful in so many ways. Claimed my package was returned to sender despite THEIR tracking saying it was in the middle of nowhere. Their agents suck and they are corrupt package stealing evil gaslighting criminals.

I receive deliveries from many different companies via multiple different delivery companies. OnTrac is the ONLY delivery company that can’t seem to find my home. Despite contacting the company and several merchants notifying them that this company delivers ALL of my packages to an address that is 4 miles away from my home, which the only thing that address and my address have in common is the zip code!!! HORRIBLE customer service! HORRIBLE company overall!

They delivered it to the wrong address. Luckily not too far away but their delivery people should be able to distinguish between a 3 and a 6.

The first time they were to deliver to me they claimed the address on the package was illegible. Of course the delivery information was on line. They claimed they had to contact the shipper to get the address, and the package would be delayed a day. It came the next day, with the original shipping label intact. They clearly just didn't wish to come to my house the first day. Liars. Since then? Multiple annoying text messages, and again the delivery came a day later than promised. Horrible, useless level of service.

Horrible delivery company!!! They should change their name to 'OffTrac'.