Take your business elsewhere. Not worth your time and money. Sketchy af. They don't provide statements about your account holdings for any point before 2025. This is with an Account that existed... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
In general everything is ok and I am satisfied with the platform. Due to a new mobile device I had to change the 2FA authenticator (for the 2nd time) which is quite complicated with the required vid... Se mer
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Keine Plattform so gut wie OneTrading. Ich habe einige Plattform ausprobiert (u.a. Bitpanda, Kraken etc.) und muss feststellen, dass OneTrading am kundenfreundlichsten ist. KYC erfolgreich durchlaufe... Se mer
Företaget har svarat
Beim Support von One Trading hat mir Adriana sehr geholfen. Es war sehr einfach zu kommunizieren und habe Antworten immer in kürzester Zeit erhalten, n meistens taggleich. Sie hatte mir sogar Ang... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Where smart money does more.
Kontaktuppgifter
Grote Bickersstraat 74-78, 1013 KS, Amsterdam, Nederländerna
- onetrading.com
4,1
Bra
521 omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good customer service
18 november 2025
Omdöme utan inbjudan
Svar från One Trading
Hi Shane, thanks for your review!
Toller Support
Immer wenn ich ein Problem hatte wurde mir schnell geholfen. Wirklich super, andere können sich hier noch etwas abschauen wie Kundenservice funktioniert. Macht weiter so!
14 november 2025
Omdöme utan inbjudan
Svar från One Trading
Lieber Ralf, danke für deine tolle Bewertung! Wir freuen uns riesig über so positives Feedback.
Support is great! :)
Support especially Adriana is great! There isn't more to say.
12 november 2025
Omdöme utan inbjudan
Svar från One Trading
thanks for your review!
Fast reaction & prompt action by…
Fast reaction & prompt action by support. I wasn't told what the exact problem was, but after they "updated some of [my] account settings" it was resolved, so I'm satisfied.
10 november 2025
Omdöme utan inbjudan
Svar från One Trading
Luna, thank you for your positive feedback and your review!
Svar från One Trading
Thank you for your positive feedback and kind words!
Es una estafa
Es una estafa. Cuando quieres retirar el capital te piden la misma cantidad por adelantado y dicen que luego te la devuelven junto con el capital solicitado
23 juni 2025
Omdöme utan inbjudan
Svar från One Trading
Por lo que describes, es posible que hayas sido contactado por estafadores, lo cual es muy desafortunado. No has proporcionado tus datos de contacto, así que ¿podrías confirmar si tu reseña realmente se refiere a One Trading? Lo que mencionas parece describir prácticas que no corresponden a nuestra empresa.
inzwischen nicht mehr vertrauenswürdig oder brauchbar
EDIT: Ich kann leider überhaupt nicht die Antwort des Unternehmens auf meine Bewertung nachvollziehen. Nichts wurde gelöst und ein weiterer Versuch Bitcoins zu versenden ist seit über 9 Tagen "under review".
Sie haben angefangen monatlich Geld abzuziehen, wenn man nicht regelmäßig auf der Plattform handelt. Das macht die Plattform in meinen Augen direkt unbrauchbar.
Außerdem kann ich meine Kryptowährungen nicht auf andere Wallets transferieren. Zuerst sind die Transaktionen ein paar Tage "under review" und schlagen dann fehl. Eine Antwort des Support-Teams ist noch ausständig
4 november 2025
Omdöme utan inbjudan
Svar från One Trading
vielen Dank für deine Bewertung und dass du deine Erfahrung mit uns geteilt hast. Ich konnte dein Ticket finden – es wurde bereits kurz nach deiner Kontaktaufnahme gelöst. Es freut mich sehr, dass wir das Problem so schnell klären konnten!
Wenn du in Zukunft weitere Fragen hast oder Unterstützung brauchst, melde dich jederzeit gern wieder.
Lösung eines schwierigen Falles
weitgehend schnelle Hilfe und sehr viel Kompetenz bei der Bewältigung meines sehr schwierigen Falles
5 november 2025
Omdöme utan inbjudan
Svar från One Trading
Vielen Dank für deine fantastische Bewertung!
Kundensupport ist spitze
Kundensupport ist spitze innerhalb kürzester zeit gemeldet und sehr schnell weiter geholfen.
Auch sehr gut erklärt was man wie lösen kann. Einfach super
3 november 2025
Omdöme utan inbjudan
Svar från One Trading
Hallo Thomas. Danke für dein positives Feedback und die netten Worte. Deine Zufriedenheit ist unsere Priorität!
Beware of inactivity fees and virtually no trading volume!
Beware of inactivity fees and virtually no trading volume!
OneTrading charges an inactivity fee if you don't regularly buy or trade cryptocurrencies. You must execute at least one transaction every 90 days; otherwise, a MONTHLY fee of 0.17% – note the percentage and PER MONTH – of your total portfolio value is charged.
In my case, this amounted to approximately €100 PER MONTH. This can be significantly more if you have a larger portfolio with OneTrading, and absolutely everything is taken into account when calculating the fee, including your cash balance.
And you dont get an email or a notification buy default, if you run into inactivity. That cost me about €400 because I only noticed it by chance after 4 months.
What also bothered me a lot was the almost nonexistent trading volume. The total daily Solana volume for SOL/EUR was around 200 SOL, and for Bitcoin, it was only 2 Bitcoin! Keep in mind that 2 BTC was the trading volume for an entire weekday. This data is from the current week in which I am writing this review. I think it was Tuesday or Wednesday.
When I realized that, and that almost €400 had already been deducted in inactivity fees, I immediately pulled the plug and left with all my assets.
But there are also positives. The support team responds very quickly and satisfactorily. The platform itself works. Transfers are processed very quickly.
Unfortunately, the lack of trading volume and especially the inactivity fee are complete deal-breakers.
28 oktober 2025
Omdöme utan inbjudan
Svar från One Trading
Thank you for taking the time to share your experience — we appreciate both the positive and critical points you raised.
Regarding the inactivity fee: this fee is outlined in our Terms and Conditions and it applies only when an account has no trading or deposit activity for 90+ days. The purpose is to cover the regulatory and custody costs of maintaining accounts that are no longer actively used.
For trading volumes: One Trading is still in a growth phase. We are actively expanding our liquidity partnerships and working to increase available depth across all markets — especially on our regulated Exchange venue. This is a key priority for us, and improvements are ongoing.
We’re glad to hear you had positive interactions with our support team and that the platform worked reliably for your transfers — we genuinely appreciate that acknowledgment.
Your feedback is taken seriously and helps us continue improving. If you would ever consider returning or would like to discuss your experience in more detail, our team would be more than happy to assist.
Toller Support wenn man Hilfe benötigt.
31 oktober 2025
Omdöme utan inbjudan
Svar från One Trading
Vielen Dank! Dein Feedback motiviert uns, weiterhin unser Bestes zu geben.
All of a sudden my funds are blocked…
All of a sudden my funds are blocked unless I provide biometric data. They do not let you reject these new conditions, unless you are willing to lose your funds. This looks and smells a lot like coercion. I had been verified since 2017, before they renamed to onetrading and I can assure you I never agree to have any biometric data shared.
29 oktober 2025
Omdöme utan inbjudan
Svar från One Trading
Thank you for sharing your concerns. We understand this situation is frustrating.
To clarify, we are a regulated exchange operating under MiFID II and MiCAR. These regulations require us to periodically update customer verification, especially when legal requirements change. Your original verification from 2017 was completed under a different regulatory framework, which is why a renewed verification is required now.
This process is not intended as coercion and your funds are not being “held.” Once verification is completed, full access is restored. All verification data is processed securely through a certified provider and handled in accordance with GDPR. We do not use this data for any purpose other than regulatory compliance and account security.
If you need assistance completing the verification or have questions about how your data is handled, our support team is available and happy to help.
just like that
just like that, one day they highjack your money until you give them all your biometric data. We all went to crypto trying to avoid unscrupulous banks and these crypto companies ended up being worse than banks.
Update: you know when a company cares more about their image than their customers when they are way faster to do damage control on sites like this one than to address the problem shared earlier through their support channels!
28 oktober 2025
Omdöme utan inbjudan
Svar från One Trading
Thank you for taking the time to share your feedback.
We understand that verification processes can feel inconvenient, and we’re sorry to hear that this has caused frustration for you. However, as a regulated centralized exchange operating under MiFID II and MiCAR in the European Union, we are legally required to verify customer identity and, at times, re-verify accounts. This is not something we can opt out of or bypass, as it is part of strict anti-money-laundering and customer protection regulations that apply to all regulated financial institutions.
The verification you were asked to complete was not introduced arbitrarily. To continue offering services safely and in compliance with EU law, we must ensure that identity information remains accurate and up to date.
We understand your concern about privacy. The verification process is performed through a secure and certified provider, and all data is handled in accordance with GDPR and our privacy policy. We do not use personal data for any purpose other than regulatory compliance and account safety.
Regarding your point about response time: we never prioritize public comments over customer support. If you are still waiting for assistance or if something was unclear, please reply to your support ticket and we will make sure it is addressed as quickly as possible.
We appreciate your feedback, as it helps us improve the experience for all users. If you’d like, we’re happy to walk you through the verification step by step and answer any questions you may have.
Kind regards,
One Trading
Excelente atención
Excelente atención, amabilidad y trato respetuoso, espíritu de ayuda y buena gestión.
28 oktober 2025
Omdöme utan inbjudan
Svar från One Trading
¡Muchas gracias por tus maravillosos comentarios!
Very professional
25 oktober 2025
Omdöme utan inbjudan
Svar från One Trading
Hi, thank you so much for your great feedback!
Lösungsorientiert
Sehr hilfsbereit, schnelle Antwortzeiten, Lösungsorientiert
23 oktober 2025
Omdöme utan inbjudan
Svar från One Trading
Hallo Christian, vielen lieben Dank für die 5 Sterne!
the support answered friendly and realy quick
the support answered friendly and realy quick.
thanks
20 oktober 2025
Omdöme utan inbjudan
Svar från One Trading
Hello Richi, thank you so much for your review and feedback!
You did a great job
You did a great job, in a difficult situation.
20 oktober 2025
Omdöme utan inbjudan
Svar från One Trading
Dear Klaudia, thank you for your review!
Sehr schneller und kompetenter Support
Sehr schnelle, individuelle und kompetente Bearbeitung meines Anliegens. Ein klasse Support! Danke!
21 oktober 2025
Omdöme utan inbjudan
Svar från One Trading
Vielen lieben Dank für die 5 Sterne!
Great support
Support got back to me really quickly and solved my problems right away. It was a pleasure talking to Adriana.
15 oktober 2025
Omdöme utan inbjudan
Svar från One Trading
Dear Tamas, thank you so much for your great feedback!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.