Olivenet Omdömen 

Ojito con estos....lo peor de todo doy de baja y me dan 30 días para entregar el router. Pues bien sigo en el plazo de entrega y confinan pueblos sin poder salir....y su respuesta a una solución es e tenido tiempo de entregar el router cuando aún faltaban 15 días en el plazo...llamo varias veces y me dicen que en 5 minutos le llaman para decirme pues hasta 1semana esperando esa llamada y ojo tuve que llamar yo de nuevo,si no seguro que sigo esperando esa llamada.no lo recomiendo a nadie

Me vi un poco obligado a elegir esta empresa, ya que era la única que tenía buenos precios a una velocidad de Internet razonable. Al principio tuve algunos problemas para conectarme a internet, después de que llegaron los técnicos, todo salió a la perfección. ¡Nunca tuve un problema y un excelente servicio al cliente! Responden de inmediato, son muy amables y, como soy extranjero y no sabía bien el español, me escribieron en inglés cómo debía comportarme y qué documentos necesitaba.
Servicio altamente recomendado!

I have been experiencing problems with Olivenet since i started with them. Not only they are slow when you ask for a new installation, they also try to charge you for everything.
First wast the Stand by service, which i asked it for , about 3 working days before to start this service. The answer was no... so they charge me a whole month before the Standby service took place, but now, they charged me 32 euros, i called the company yesterday to ask about this charge , they said they would go back to me immediately and after 24 hours without knowing i decided to send back the charge through the bank. I informed Olivenet accordingly , and they gave me the explanation of the 32 euros straight away but they said they would charge me another 19 euros more because of administrative fees for having cancelled the payment..... !!! Isn´t this amazing !!!!!!!! I will never recommend this provider to anyone, not only i advised them about the issue, they even didn´t call me , but when i informed them, then, they are ready to charge me more.......I have written a complaint, but the customer service level of this company is 0, so don´t expect any result on your favour.

Más de dos años con ellos, sin problemas de conexión (solo uno y se solucionó en unas horas) y sin subidas de cuota, creo que es de los mejores servicios que he contratado. Por mi experiencia, lo recomiendo 100%.

Installed 2 years ago, and they came out very quickly. Never had an issue except slightly irregular billing when they switched to billing in arrears. Had an issue with remote connections to a computer elsewhere for work and they sorted it. It was a simple router setting that they had to alter as unlike most routers i could not find the setting on it. Customer service in the local shop are excellent. Fair price, good speed 500 down and over 500up which is unusual.

No major issues, great price for internet, Much better then the leading internet provider in Spain. We took it out with them as soon as they became available in our town after many many problems elsewhere.

Emailed them last week because our speed didn't seem as fast a it normally does. They called me back an hour later which I wasn't expecting so great service.

The only annoying thing is the high admin fee they charge if a direct debit fails. which was due to no fault of my own.

Fast internet and without major problems

But Customer service is straight from USSR 1965 !

So just hope you don't have any problems

Если бы была возможность, то я бы поставил 0. Техническая поддержка очень низкого качества, с простой проблемой разбирается три специалиста и не могут решить. Дозвониться практически невозможно.

Horrible red Soviet company. Stole your money, be aware!!

Ive seen many negative feedbacks and been scary to start with OliveNet when I came to Spain last October ( but that was the only option for me without NIE and Spanish bank account at that time). It was very positive surprise when I got quick installation and connection. So with my current move to the new address I decided to move with OliveNet and they did it again :) Quick installation and connection.Also cant complain about the Customer Service. I know its rare here but for now 5 stars from me

I give Olivenet 1 star, as it not possible to give zero. The customer service is so despicable, I cancelled even before they got round to installing the router. Only use this company if you like being lied to and misled. Most reviews here are negative and I can only surmise the positive ones were written by employees of the company. You have been warned!

I am very happy with their service and the installation guys were great.
Speed is good and I could recommend this company

Poor speeds and coverage and customer service/technical support are terrible. Steer well clear of this company.

Terrible service. Be careful of this company they supply a very bad service and then when you cancel still take money from your bank account. I was a loyal customer of theres for many years but once you cancel the service they become nasty.

I am basically happy, but fibre optics is often only 50 megas instead 300 megas i am paying.

The service is very good! They have excellent prices which are way below other companies. When they tell you something they really keep up to the promise. I am very satisfied with this company. I would definitely recommend everyone to go to this company. Especially after I had bad experiences with other telecom companies.

Really impressed with the OliveNet team - the young friendly helpful office staff, the brilliant and determined engineer that managed to get the fibre cable installed 100m from the road to the house through really old service conduits and piping. Movistar simply said it was not possible and left us paying 65 euros a month for ADSL copper wire slow service. Brilliant internet service and great team of helpful people at OliveNet

Like others, i received notice of "unpaid bills" from 2018. I have not been a customer since november 2018 thank god. Every invoice requested was paid. I left because of their awful service. The unpaid bills relate to my IPTV and were never billed. They didn't provide the catch up service as advertised on the IPTV and offered no discount or compensation and now nearly a year later they are asking for 2 months IPTV service that they forgot to charge me for.... never would I recommend them to anyone.

English version in second half.

"He estado con todo OliveNet durante varios años, y el mes pasado, sin previo aviso, produjeron una factura por más de € 600 que se remonta a principios de 2018.
 Todos los meses recibí un débito directo de OliveNet a mi banco y todos los meses pagué el débito directo.
 OliveNet ahora reclama que estos cargos adicionales son cargos que el departamento de contabilidad de Orange olvidó enviarles y, por lo tanto, solo son conscientes de ellos y están buscando un pago.
 He presentado todas mis facturas para mi contabilidad y ahora no puedo presentar estas facturas.
 No tengo forma en esta etapa de calificar los cargos que reclaman.
 Les envié un correo electrónico diciéndoles que no presentaran el débito directo sin discusión pero, como se había anticipado, no respondieron y se presentaron al débito directo de todos modos.
 He cancelado el débito y les informo de esto.
 Si les construí una oficina el año pasado, les di una factura por el edificio y me pagaron por esta oficina, ¿podría volver a ellos y decirles que me olvidé de cobrarles las puertas y que ahora tendré que pagarlos?
 Creo que me dirán que me vaya.
 Absolutamente ningún elemento de profesionalismo o etiqueta comercial de ningún tipo mostrado ".

¡Lo anterior fue un post que puse en su página de Facebook y regresaron con la siguiente respuesta!

"Estimado señor. .
En primer lugar, traemos nuestras más sinceras disculpas por los inconvenientes causados.
Para aclarar la situación, le detallamos lo siguiente:
Debido a causas externas a la nuestra, la facturación de servicios adicionales no se había realizado mensualmente.
Nuestros proveedores (Orange) no enviaron las facturas a tiempo para todos los servicios adicionales que utilizaron los clientes.
En consecuencia, ahora en mayo nos informaron que hay una facturación pendiente para los servicios mencionados, y tuvimos que informar a los clientes y enviar las facturas en junio.

Recordándole que nuestro Departamento Móvil le permite dividir el monto pendiente en 6 pagos durante 6 meses.
Lo que queremos decir con esto es que, debido a todo el malentendido e inconvenientes, puede rechazar la factura del banco (sin pagar los Gastos de Gestión de la Factura Pendiente), y pagar la parte proporcional cada mes, para facilitar el pago de la deuda. .

Una vez más, nuestras más sinceras disculpas por esta situación.
Saludos cordiales."

Mi respuesta

"Como este es un problema contable entre OliveNet y Orange, no veo por qué debería ser yo quien sufra como resultado.
Como las facturas están desactualizadas, ya no puedo presentarlas para fines contables / fiscales, por lo que no puedo atribuirlas a mi negocio. No puedo darles cuenta de mis gastos individuales, ya que presenté mis facturas a mis clientes y no puedo pedirles que paguen más.
Me referiré nuevamente a mi analogía y le diré si le construí una casa el año pasado, le di la cuenta por esa casa y usted me pagó la totalidad cuando se me preguntó, ¿aceptaría ahora si regresara a usted y me dijera que me había olvidado ¿Incluyo el precio de las puertas en mi factura y quería que me pagaran ahora?
No podrias.
Este es un problema entre OliveNet y Orange y deben descartarlo y descartar a quien sea responsable.
Ya tengo el correo electrónico y el texto de acoso del receptor de OliveNet.
Por favor, asegúrese de que esto no continúe.
Tenga la seguridad de que si esto no se trata de manera profesional y el proyecto de ley asignado a Orange y no a mí, haré un espectáculo muy público de esto.
Pagué mis cuentas cuando me lo pidieron.
No puede volver a llamarme por segunda vez debido a un error cometido por un tercero.
Espero tu respuesta"

Y finalmente su respuesta.
"Estimado señor. ,
Recibimos y leímos todos sus comentarios, entendemos su insatisfacción con respecto a este caso, estamos muy descontentos con nuestros proveedores y quienes realmente nos decepcionaron a nosotros y a nuestros clientes.
Siempre puede consultar cómo proceder en tal situación con su abogado.
Espero poder oír de ti pronto,
Saludos."

No creo que sea irrazonable esperar, ya que no tuve nada que ver con el error y como perderé dinero en el proceso, OliveNet y predominantemente Orange, como fue su error, absorben esta ley.
Me parece muy provocativo que OliveNet me remita a mi abogado.
Una vez más, no es un enfoque muy profesional o profesional.
TrustPilot me ha resuelto los problemas anteriormente en Irlanda y el Reino Unido, ¡así que será interesante ver si su influencia es internacional!".

I have been with all OliveNet for a number of years now and last month, without warning, they produced an invoice for over €600 dating back to early 2018.
Every month I have received a direct debit to my bank from OliveNet and every month I have paid the direct debit.
OliveNet are now claim that these additional charges are charges that the accounting department of Orange forgot to send out to them and hence they are only aware of them now and looking for payment.
I have presented all my bills for my accounting and cannot now present these invoices.
I have no way at this stage of qualifying the charges they are claiming.
I sent them an email telling them not to present the direct debit without discussion but, as anticipated, they did not respond and presented to the direct debit anyway.
I have cancelled the debit and inform them of this.
If I had built them an office last year, gave them an invoice for the build and got paid by them for this office, could I now go back to them and say I forgot to charge them for the doors and had to be paid now?
I think I will be told to go away.
Absolutely no element of professionalism or business etiquette of any sort shown."

The above was a post I put on their FaceBook page and they came back with the following answer!

"Dear Mr. .
At first place, we bring our sincerest apology for the inconveniences caused.
In order to clarify the situation, we detail you the following:
Due to causes external to ours, the additional services billing had not place monthly.
Our providers (Orange) did not forward the invoices on time for all the additional services clients´ used.
Consequently, now in May they informed us that there is pending billing for the mentioned services, and we had to inform the clients and send the invoices in June.

Reminding you that our Mobile Department allows to divide the pending amount in 6 payments during 6 months.
What we mean by that is, due to the whole misunderstanding and inconveniences, you can reject the invoice from the bank (without paying the Expenses for Management of the Pending Invoice), and pay the proportional part each month, to ease the debt paying off.

Once again, our sincerest apologies for this situation.
Kind Regards."

My reply

"As this is an accounting issue between OliveNet and Orange I do not see why I should be the one to suffer as a result.
As the invoices are out of date, I can no longer present these invoices for accounting/tax purposes so cannot attribute them to my business. I cannot account for them to my individual expenses as I have presented my bills to my clients and cannot ask them to pay more.
I will again refer to my analogy and say if I built you a house last year, gave you the bill for that house and you paid me in full when asked, would you accept now if I came back to you and said I had forgotten to include the price for the doors in my bill and I wanted to be paid for them now?
You would not.
This is an issue between OliveNet and Orange and they should write it off and dismiss whoever was responsible.
I have receiver harassing email and text from OliveNet already.
Please make sure this does not continue.
Be assured if this is not dealt with in a professional manner and the bill apportioned to Orange and not me I will make a very public spectacle of this.
I paid my bills when asked.
You cannot come back at me a second time because of a mistake by a third party.
I await your response"

And finally their reply
"Dear Mr. ,
We received and read all your comments, we understand your dissatisfaction in reference to this case, we are very unhappy with our providers as well who really let us and our clients down.
You can always check how to proceed in such situation with your lawyer.
Looking forward to hearing from you soon,
Regards."

I do not think I am unreasonable to expect, as I had no input in the error and as I will lose money in the process, that OliveNet and predominantly Orange, as it was their error, absorb this bill.
I think it very provocative of OliveNet to refer me to my lawyer.
Again, not a very business-like or professional approach.
TrustPilot has resolved issues for me before in Ireland and UK so it will be interesting to see if their clout is international!