Ive had the beauty box for over a year and have been completely satisfied with all the products My granddaughter has the items I don’t want/need we both look forward to receiving the box Also I had... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am very concerned as I have been charged for the advent calendar but looking at the status it hasn’t even been dispatched yet? How long does does this take to arrive? Normally companies charge whe... Se mer
Absolutely love my subscription every month & have brought all the other boxes & the surprise boxes you can also add on when paying 🙂 Currently waiting on my advent calendar that says it is still bei... Se mer
Företaget har svarat
My 3rd box has just arrived and although I’m enjoying receiving the beauty products (good brands, size etc) they are already a bit repetitive. I am gifting some bits to my daughter but I think I’m on... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Our expertly curated OK! Beauty Box subscription is the perfect way to discover and enjoy the very latest in new and trusted brands that are delivered straight to your door every single month. Join thousands of OK! Beauty Box subscribers today and try something new that will excite, delight and keep you feeling pampered and radiant all month long.
Kontaktuppgifter
One Canada Square, Canary Wharf, E14 5AP, London , Storbritannien
- enquiries@okbeautybox.co.uk
- okbeautybox.co.uk
4,2
Bra
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love my box each month with great…
Love my box each month with great products to try out, value for money and reward earning towards other purchases..
12 maj 2026
Svar från OK! Beauty Box
We are absolutely thrilled to hear how much you love your monthly box! It's wonderful to know you're enjoying trying out new products, finding great value, and earning rewards. Thank you for your fantastic feedback!
I love receiving top quality products I…
I love receiving top quality products I haven’t tried before it’s always a great experience to get a lovely surprise delivered
17 juli 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We are so thrilled to hear you love receiving top-quality products you haven't tried before! It's wonderful that getting a lovely surprise delivered is always a great experience for you.
Good boxes but rewards club doesn’t…
Good boxes but rewards club doesn’t always work as expected.
31 juli 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We appreciate your positive feedback on our boxes. We're sorry to hear about the rewards club issue and are looking into it.
I used to love this
I used to love this, however now you don’t know what you’re paying for until the box is delivered. No agents to chat to only BOTS.
Not good enough.
29 juli 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We are truly sorry to hear that your recent experience did not meet your expectations. We understand your frustration regarding the lack of transparency and the difficulty in reaching a human agent. We are actively working to improve our communication channels and product information.
Svar från OK! Beauty Box
That is fantastic to hear! We always want your beauty treats to arrive right on schedule, so we are delighted to know your package arrived promptly. Thank you so much for taking the time to share your feedback with us. We hope you enjoy diving into all your gorgeous new products! ✨
Treat yourself
These beauty boxes are fantastic value for money & it’s so exciting to receive all these new products that I’ve never tried before which then become the best thing ever & a vital part of my routine I just love the thrill of opening a new box to find out what treasures it contains this time xxx❤️❤️❤️
13 maj 2026
Svar från OK! Beauty Box
We are absolutely thrilled to hear how much you love our beauty boxes! It's wonderful to know that discovering new products brings such excitement and that some have even become vital parts of your routine. We love that you enjoy the thrill of unboxing each new treasure!
Cannot wait to re purchase the beauty…
Cannot wait to re purchase the beauty advent calendar! Fab ! Thanks! Char
24 september 2025
Svar från OK! Beauty Box
We're so happy to hear you loved our beauty advent calendar! We appreciate your kind words and look forward to your next purchase.
Good products in the box but their…
Good products in the box but their couriers EVRI are rubbish as they take too long to deliver and sometimes lose the box so I’ve cancelled my subscription!
23 april 2026
Svar från OK! Beauty Box
Thanks for sharing your thoughts with us. It’s great to know you liked the beauty treats inside your box, though we are so sorry to hear that courier delays with Evri caused so much frustration and led to your cancellation.
We want getting your box to be as hassle-free as possible. If you decide to get in touch with us, we can explain the different delivery options available to ensure your parcels arrive safely and on time.
Please drop us an email at enquiries@okbeautybox.co.uk for further support.
AVOID
I received offers at the weekend for beauty boxes and reduced price for a spring mystery box. With a time stamp across the screen of 2 hours. I put all in my basket, my phone died and I immediately charged taken less than a minute when my screen came up all offers were no longer available. 3 messages later customer service simply state unable to update system on a time limit !! What rubbish are we in charge or computers ??? Totally ridiculous and zero customer service just excuses. I subscribe to other beauty companies and regularly buy boxes snd calendars and have done for many years without issues.
I will stay away from OK Beauty for sure.
19 juli 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We are so sorry to hear about your experience with the limited-time offer. We completely understand how frustrating it is to miss out on a deal, especially when a technical glitch like a dying battery gets in the way.
Our promotions and time-sensitive vouchers run on automated countdown timers that expire automatically once the set time frame passes. That said, we completely hear your feedback regarding how our customer service team communicated this to you. We always aim to be as helpful as possible, and we are really sorry that you felt let down by our response.
Lots of choice and fantastic products
Lots of choice and fantastic products. It’s like Christmas every month!
11 maj 2026
Svar från OK! Beauty Box
We are absolutely thrilled to hear that you're enjoying the fantastic selection of products! It truly makes our day to know that receiving your monthly package feels like Christmas. Thank you for sharing your wonderful feedback!
Great beauty box
Love getting my Beauty Box each month which is great value for money. Would love to see more makeup included
21 april 2026
Svar från OK! Beauty Box
We are so happy to hear you love your monthly Beauty Box and find it to be great value! We appreciate your feedback about including more makeup.
Where is my box please?
Box never arrived this month. No support, no help. Cancelling! Partner with a more reputable delivery service and I may be back. Work on your customer service as well.
29 april 2026
Svar från OK! Beauty Box
We are truly sorry to hear your box never arrived and for the lack of support you experienced. We are actively reviewing our delivery partners and customer service processes to prevent this from happening again. We appreciate your feedback.
Svar från OK! Beauty Box
Thank you so much for the beautiful review! 💖 We are absolutely thrilled to hear that your monthly box brings a little extra joy to your doorstep. 🥰 Knowing that it feels like a mini-birthday celebration is exactly why we do what we do! Thank you for being such a wonderful part of our community. Enjoy your treats! 🎉✨
OK! Beauty Box Team
Problem called a hiccup
Having tried repeatedly to use my points since last week, I emailed customer service, the reply did NOT help me. Still unable to redeem my points I emailed again and again, each time I was told about a drop down menu which does not work. Then today a person called Kayleigh replied to as she termed it "my little hiccup" in an email littered with pointless emjo's she told me about the drop down menu the SAME I had already said I couldn't find. Ive been a subscriber since the brand started but am now seriously considering if I want to be loyal to a company that will NOT listen or actually help me. Its a real hiccup.
16 juli 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
I am very sorry to hear about the ongoing difficulty you have faced regarding your loyalty points and the frustration caused by the support you have received so far. I can see that our support team has been given you step-by-step instructions to redeem your points. here are the steps you need to follow.
Log In: Head over to the website and log into your customer account portal. (Remember, accounts aren't automatically created when you subscribe, so if you haven't activated yours yet, you can easily do so on the site!)
Access Rewards: Once logged in, navigate to the rewards or points section of your account page to see your current balance.
Generate Your Code: Choose the discount tier you’d like to redeem based on your available points. This will generate a unique discount code for you.
Apply at Checkout: Copy your exclusive code and paste it into the 'Discount Code' box at checkout when placing your order, or apply it directly to your upcoming subscription renewal under the Subscriptions tab by selecting 'Edit'
I hope this is of assistance.
Delivery never arrived
Joined the subscription and two out three boxes never arrived . The process of chasing this up was poor . Cancelled subscription and would advise to look at alternatives .
16 juli 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We are truly sorry to hear about the missing boxes and the difficulties you faced. For further assistance, please reach out to our customer service team at enquiries@okbeautybox.co.uk
Great boxes
I've had the boxes for a couple of years now and the products I don't like, I put to one side and give to both of my daughters. We've had some great items and tried products I would never normally think of buying. I did try to cancel once however the process is incredibly convoluted and not worth my time especially as I can give the products as treats to my daughters who are both in their early 20's.
There have been no repeat of products which has been great.
1 juni 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We are so happy to hear that you and your daughters have been enjoying the products from our boxes over the past couple of years! It's wonderful to know that we've introduced you to items you wouldn't normally consider. We also appreciate your feedback regarding the cancellation process. We are always looking for ways to improve our services and will certainly take your comments into consideration as we review our procedures. We're glad there have been no repeat products for you.
Cheap products and impossible to cancel ‘
Thought I would give it a try. Waste of money. The products are cheap and cheerful.
It advertises you can cancel subscription at anytime, however it’s impossible to do so as the website either sends you on a wild goose chase or the page is ‘currently unavailable’ - convenient!
I have emailed to cancel - the small print states written cancellation doesn’t count unless someone responds ! I’ll seek further advice if needed.
11 juli 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We are truly sorry to hear about your frustrating experience with our products and the cancellation process. We understand how difficult it can be when you encounter issues trying to manage your subscription, and we sincerely apologise for the inconvenience you've faced with our website and the lack of a clear cancellation path. We are actively reviewing our cancellation procedures and website functionality to ensure a smoother and more transparent experience for all our customers. We appreciate you bringing these significant concerns to our attention, as your feedback is invaluable in helping us improve.
Just received my first box
Just received my first box! Feel like a kid at christmas! Happy days! Thank You! Xxx
10 juli 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We are so happy to hear you loved your first box! We appreciate your wonderful feedback.
Love the special offers…
I have bought a few of the Ok boxes and always find them fantastic. Obviously value for money!! I love the fact that you can try things and actually build a whole routine from a couple of boxes. I love the special offers what's not to like 👍
28 juni 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
Thank you so much for your fabulous review! 💖 We are absolutely thrilled to hear how much you look forward to unwrapping your monthly beauty treats! 💄✨
OK! Beauty Box Team
Very good company which enables you to…
Very good company which enables you to skip boxes each month if the products are not to your taste.
Very good value for money.
29 april 2026
Svar från OK! Beauty Box
Thank you so much for taking the time to leave this wonderful review!
We know everyone's tastes and skincare needs are different, which is why we want to make it as easy and flexible as possible to skip a month whenever a curation isn't the perfect match for you. We are thrilled to hear that you love the flexibility and that you're finding the box to be such great value for money.
Thank you for being a valued member of the OK! Beauty Box family! ✨🧴💖
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.