Ive had the beauty box for over a year and have been completely satisfied with all the products My granddaughter has the items I don’t want/need we both look forward to receiving the box Also I had... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am very concerned as I have been charged for the advent calendar but looking at the status it hasn’t even been dispatched yet? How long does does this take to arrive? Normally companies charge whe... Se mer
Absolutely love my subscription every month & have brought all the other boxes & the surprise boxes you can also add on when paying 🙂 Currently waiting on my advent calendar that says it is still bei... Se mer
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My 3rd box has just arrived and although I’m enjoying receiving the beauty products (good brands, size etc) they are already a bit repetitive. I am gifting some bits to my daughter but I think I’m on... Se mer
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Företagsinformation
Skrivet av företaget
Our expertly curated OK! Beauty Box subscription is the perfect way to discover and enjoy the very latest in new and trusted brands that are delivered straight to your door every single month. Join thousands of OK! Beauty Box subscribers today and try something new that will excite, delight and keep you feeling pampered and radiant all month long.
Kontaktuppgifter
One Canada Square, Canary Wharf, E14 5AP, London , Storbritannien
- enquiries@okbeautybox.co.uk
- okbeautybox.co.uk
4,2
Bra
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not really worth it
Some ok items but not really worth the money at all.
I wouldn't get it again.
It is advertised as having great value but most of it is stuff you will never use.
1 oktober 2025
Svar från OK! Beauty Box
We are sorry to hear that our items did not meet your expectations regarding value. We appreciate your candid feedback about the usability of the products, and we will certainly consider your comments as we refine our offerings.
Beautiful gift ideal for my…
Beautiful gift ideal for my granddaughter
3 juli 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
Hello
Thank you so much for leaving us such a lovely review! We are absolutely thrilled to hear that the box made a beautiful gift for your granddaughter. 🎁
We love hearing that our edits are being shared with loved ones, and we are sure she is going to have the absolute best time trying out all the gorgeous products inside. It really is the perfect way to treat someone special to a little bit of luxury!
We hope she thoroughly enjoys her new beauty treats, and we look forward to welcoming you back the next time you are looking for that perfect present.
Ok! Beauty Box Team
Bit disappointed at repeat products in a couple of the boxes
Bit disappointed that a couple of boxes in, I was getting repeats of the same products, but I loved the free OK magazine ....well, I say free, but obvs OK beauty don't realise the price of the magazine has increased , and ive had to pay the difference, but it was minimal , but obvs not free. I have now , unfortunately, cancelled as have too many products , but I will be back
31 mars 2026
Svar från OK! Beauty Box
Hello Susan
Thank you so much for sharing your honest feedback with us. We are so glad you loved diving into your goodies and enjoyed the OK! magazine treat, though we are incredibly sorry for the unexpected extra charge you experienced with it. We always want our perks to be completely seamless, so we will certainly look into this right away. We also completely understand needing a little break when your beauty collection gets a bit too full! It is a shame to lose you for now, but we are so happy to hear you will be back in the future.
Ok! Beauty Box Team
Absolutely love my monthly boxes
Absolutely love my monthly boxes. Great way of trying new products and I’ve saved a lot for when I go abroad.
8 juli 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We are absolutely thrilled to hear how much you love your monthly boxes! It's wonderful that you're enjoying discovering new products and that they've been so useful for your travels abroad. Thank you for sharing your positive experience with us!
First time experience for moi with OK…
First time experience for moi with OK Beauty Box - it was a faultless order, delivery & great products - so much so I went for another go or three. A real value for money experience - everything from start to finish process has gone really well. Love the product choices so far so good… joined the club now!
21 april 2026
Svar från OK! Beauty Box
This is absolutely wonderful to read! We are so thrilled to hear that your first experience with us was faultless and that you loved the products so much you decided to join the club. It's fantastic to know that you find our boxes to be great value for money and that the entire process has been smooth for you. We can't wait for you to discover more of our product choices!
I signed up to ok beauty box again…
I signed up to ok beauty box again after a couple of months off. With all the prompts to buy more I decided to also order the mystery box. I was really looking forward to the new box the mystery box (who doesn’t like a surprise) and the free gift.
I was so disappointed when my boxes arrived. The mystery was just a duplicate of the March box, the free gift was a duplicate of the March box so I now have 3 of them. I tried to return the items, first it was AI generated responses referring you to the returns process then the I’m sorry emails but! So if I want to return the duplicated box I have to pay for it??? So frustrated and disappointed with the customer service.
25 juni 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We truly appreciate you taking the time to share your recent experience with us, and we are genuinely sorry to learn of your disappointment. It's certainly frustrating to receive duplicate items, especially when you were looking forward to new surprises and a free gift. We understand how important it is for our mystery boxes to offer a unique and exciting experience, and we regret that this was not the case for you. We are also concerned to hear about the difficulties you encountered with our customer service regarding returns. We are actively reviewing our processes to ensure that our responses are helpful and that our return policy is clear and fair. Your feedback is invaluable as we continuously work to improve our offerings and customer support.
Poor value and worse business practices
I ordered a beauty box with a one month subscription voucher from buyagift. The voucher clearly stated that it was a one of purchase and would not automatically renew.
A month later OK beauty took a months payment out and sent another box that I did not request.
There response was that I should send the box back, but I was to pay postage costs as they are a small business! Well I am not a business I am a small person and cannot afford to lose money by unscrupulous practices, I didn't find the initial box of any value. This is an utterly unacceptable situation.
Appalling customer service.
2 juli 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
Hello,
Thank you for sharing your feedback with us. We are very sorry to hear about your experience and any frustration this situation has caused. We always aim to ensure our partnership vouchers are clear, and we completely understand your disappointment regarding the subscription renewal and return postage costs. This is certainly not the impression we want to leave you with. Please contact our customer support team directly at enquiries@okbeautybox.co.uk so we can look into your account and help resolve this for you as quickly as possible.
Ok! Beauty Box Team
Really nice products very reasonable in…
Really nice products very reasonable in price delivery was quick was impressed by the quality and price
28 april 2026
Svar från OK! Beauty Box
Hi there,
Thank you so much for taking the time to leave us this wonderful review! We are absolutely thrilled to hear that you were so impressed with both the high quality of the products and the reasonable pricing. Ensuring your beauty treats arrive quickly is always a top priority for us, so it is fantastic to know our delivery hit the mark too. Enjoy using all your new goodies!
Ok! Beauty Box Team
I absolutely love my beauty boxes
I absolutely love my beauty boxes. I never used to bother with all the skin products etc but decided as I am older my skin needs more attention and the different product have been amazing. I am always excited for my next box to discover what surprises are in store for me
29 juni 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
Thank you so much for this truly beautiful five-star review. We are absolutely over the moon to hear how much your beauty boxes have transformed your skincare routine! It is never too late to start giving your skin that extra bit of well-deserved love and attention, and we are so incredibly proud to be a part of your skincare journey. Hearing your excitement for each new box and the surprises inside completely makes our day. Happy pampering, and here's to many more gorgeous discoveries! ✨
I subscribe monthly
I've had a subscription with OK! Beauty Box for a good while. I have the option every month to 'put on hold' or to go ahead with that month's purchase. The boxes are excellent value for money with a good selection. They aren't repetitive and l've had some real gems that l love. I would recommend x
28 juni 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We are so happy to hear you're enjoying your subscription and finding great value in our boxes! We appreciate your kind words and recommendation. Thank you for your continued support!
I truly look forward to my monthly…
I truly look forward to my monthly delivery , every month there is always something in the box that is worth trying. Also I look at my monthly subscription as just a bit of spoiling myself, I am delighted with Beauty Box
13 maj 2026
Svar från OK! Beauty Box
We are so delighted to hear how much you anticipate your monthly delivery! It's wonderful to know that our selections bring you joy and a little self-care each month. Thank you for your kind words!
Absolutely love this box and also had…
Absolutely love this box and also had to buy my sister one lol I can’t have anything 😳😂
25 juni 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We're so glad you love the box and shared the joy with your sister! Thank you for your wonderful feedback.
Why ask for a review when i cancelled…
Why ask for a review when i cancelled my subscription? Yous removed my points that should not have been removed they weren't expired as all old points were spent regularly as in monthly which i explained all of this. What yous were actually doing was removing my points so that i could not deducts £2.50 every month from my £30 subscription. Reason i left is due to your greed. Best place to order from is The Liquidation Store thier beauty boxes are amazing
28 april 2026
Svar från OK! Beauty Box
Thank you for taking the time to share your feedback with us, and we are so sorry to hear about your experience regarding your points and subscription.
We completely understand how frustrating it is to feel like you have missed out on your loyalty points, especially when you have been a regular monthly subscriber. Our automated system does sometimes send out review requests shortly after a cancellation, and we apologise for any annoyance this has caused. We always aim to be transparent with our rewards program, so we would truly love the opportunity to look directly into your account history and investigate exactly what happened with your point balance.
Please pop us an email at enquiries@okbeautybox.co.uk so we can review this for you and offer further support.
I absolutely loved my first beauty box
I absolutely loved my first beauty box, I loved it so much I paid for a 6 month subscription for my daughter’s birthday. I paid an extra £13 for the offer of £90 worth of surprise products which included eyelash serum, body oil, fantastic hair products as well as skin creams, I was very impressed.
The products were so useful, I have been using them all, a great way to test out for future purchases.
Can’t wait for July’s box.
3 juni 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We are so happy to hear how much you loved your first beauty box and that you chose to share the experience with your daughter! It's wonderful that the surprise products were such a hit and that you found them useful for future purchases. We are excited for you to receive July's box too!
Missing items OK not interested !
Received my beauty box with 3 items missing, box looked tampered with as it had parcel tape closing oneside .
Immediately emailed Ok to be told to “recheck the box” ! I can count .
Stated “maybe the parcel had been split “but they don’t send out numerous packages .
“Check the tracking “ obviously the tracking shown as delivered !
I’ve sent 4 emails including pictures to be told they are speaking to the relevant team , this was Friday gone .
Emailed again today , no response .
Their after service is non existent, fine until something goes wrong . I wouldn’t mind but the items missing are the cheaper ones , hardly a reason to lie which is now how Ok have made me feel . Will not use this company again and I am a customer who over the years have used them numerous times and had various subscriptions.
19 juni 2026
Omdöme utan inbjudan
Svar från OK! Beauty Box
We are truly sorry to hear about the issues you've experienced with your recent beauty box delivery and the subsequent communication. It is concerning that items were missing and the packaging appeared compromised. We sincerely regret any frustration caused by our initial responses and the delay in resolving this matter. We are actively investigating this with the relevant team to understand what went wrong and ensure a proper resolution. We value your long-standing loyalty as a customer and appreciate you bringing this to our attention.
Excellent price and variety A*
29 april 2026
Svar från OK! Beauty Box
We're so glad you enjoyed the excellent price and variety! Thank you for your wonderful feedback.
Svar från OK! Beauty Box
We're so glad you loved it! We appreciate your kind words and look forward to welcoming you back.
Quality products good range of products
Quality products good range of products delivery can be long but all round good company to deal with standards are fab.
2 mars 2026
Svar från OK! Beauty Box
We're so glad you appreciate our product quality and range! We're actively working to improve delivery times. Thank you for your kind words.
Love getting my monthly beauty boxes a…
Love getting my monthly beauty boxes a real treat and great value for money
20 april 2026
Svar från OK! Beauty Box
We are so happy you love your monthly beauty boxes! We aim for great value.
Unbelievable bad customer service
Unbelievable bad customer service, beauty box incorrect, not right items sent, never arrived for granddaughters birthday in time. I did get a replacement in the end but asked as good will if they would sent a extra beauty items, they never got back to me ???? I have cancelled my subscription with OK BEAUTY which is a shame as my granddaughter is obsessed with makeup and skin care who is 16 and wants this as a profession. If a massive company like OK don't care then we definitely go elsewhere
15 april 2026
Svar från OK! Beauty Box
We are truly sorry to hear about the issues you experienced with your recent order and the customer service you received. We recognise how frustrating it must have been for the beauty box to arrive incorrectly and not in time for your granddaughter's birthday. We are also very sorry that your request for extra items was not addressed. We value your feedback and are reviewing our processes to prevent similar situations.
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