OKA - Guildford Omdömen 274

TrustScore 5 av 5

4,8

Tunsgate Quarter, GU1 3QY Guildford, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The staff at your Guildford branch are lovely-they talked me through my order and processed it all for me. For some reason the order did not go through so your staff in Bath completed the order. The d... Se mer

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Betygsatt 5 av 5 stjärnor

A brilliant in store experience in Oka Guildford. A huge thank you to Danielle Elliott for whom nothing was too much trouble. I needed a delayed delivery slot that I was not able to book online… Danie... Se mer

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Betygsatt 5 av 5 stjärnor

We have never shopped from Oka before, but taking the final plunge was easy - we had some great help from Ottie. She was friendly, responsive and ultimately incredibly helpful with our purchase. Reall... Se mer

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Betygsatt 2 av 5 stjärnor

The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shock... Se mer

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Företagsinformation

  1. Möbelaffär
  2. Dekoration- och inredningsbutik
  3. Lampbutik

Skrivet av företaget

Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

274 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Terrible customer service

I ordered a table online and it was delivered in March and it had a dent in it. I spoke to customer services and they said they’d collect and issue a refund. I still haven’t had the refund, or been contacted to collect the table and my last 4 emails have gone unanswered. I’ve phoned and been told they will be in touch and nothing. I’ve spent a lot of money with them in the past and wasn’t expecting this at all.

27 juni 2025
Omdöme utan inbjudan
Logotyp för OKA - Guildford

Svar från OKA - Guildford

Dear Katie,

We’re very sorry to read your review and for the poor experience you’ve had. Please accept our sincere apologies for the delay and for the lack of communication you’ve encountered.

We’ve identified your account from your review, and our Customer Service team are contacting you directly now to resolve this as quickly as possible.

Thank you for your past support of OKA, and we’re truly sorry that we’ve let you down on this occasion.

Kind regards,
OKA

Betygsatt 5 av 5 stjärnor

Guildford store staff

The staff in Guildford store were fantastic once again. Very helpful both in the phone and in the store. A very pleasant shopping experience.

19 juni 2025
Logotyp för OKA - Guildford

Svar från OKA - Guildford

Dear Tanya

Thank you for your lovely feedback. We're so pleased to hear you enjoyed your visit and that our Guildford team provided such helpful service. We’ll be sure to pass on your kind words to them.

Warm regards
OKA

Betygsatt 5 av 5 stjärnor

Knowledgeable, friendly staff, amazing products

I buy a lot of items from the Guildford store The staff are always friendly and have good knowledge of the products. Alway a very pleasant shopping experience.

21 juni 2025
Logotyp för OKA - Guildford

Svar från OKA - Guildford

Dear Jennifer

Thank you for your kind words. We're so pleased to hear that you found our team friendly, helpful, and knowledgeable. It’s always our goal to make sure every visit is as smooth and enjoyable as possible.

Warm regards
OKA

Betygsatt 5 av 5 stjärnor

A warm and professional service

Will was warm at the Guildford branch is friendly, knowledgeable and very professional. My purchases were beautifully wrapped with so much attention to detail. I will be returning to the store rather than purchase online just for the warm welcome and service .

10 juni 2025
Betygsatt 4 av 5 stjärnor

Disappointed we could not collect from the shop

The Staff are very helpful but disappointingly the bench we bought in the sale could not be delivered to the shop and collected from the shop. this incurred an additional delivery cost of £60. This took a big chunk out of the savings on otherwise generous sale price.

20 maj 2025
Logotyp för OKA - Guildford

Svar från OKA - Guildford

Dear Deborah

Thank you for sharing your review and we are glad that you found our Guildford team helpful on your recent visit.

It is regrettable you incurred the delivery cost for the bench, which reduced your savings from the sale. Due to limited storage space in our stores, larger furniture products are not available to collect in store.

We appreciate your feedback and we are sorry for the inconvenience you have experienced.

Kind regards,
OKA

Betygsatt 5 av 5 stjärnor

Super helpful member of staff

Super helpful member of staff @ the Guildford store on Sunday - thank you so much. We are so pleased with the items we bought.

25 maj 2025
Logotyp för OKA - Guildford

Svar från OKA - Guildford

Dear Julie,

Thank you for your lovely feedback. We're so pleased to hear that our team member in the Guildford store was so helpful during your visit. It’s great to know you’re happy with your purchases — we hope they look fantastic in your home!

Warm regards,
OKA

Betygsatt 5 av 5 stjärnor

Our first time buying at Oka

Our first time buying at Oka. The shop in Guildford was amazing. Beautiful merchandise, very clean and the staff couldn’t have been more helpful. The refreshing thing was that we could walk away with our purchases. Didn’t have to order and wait for delivery. A wonderful experience.

23 maj 2025
Logotyp för OKA - Guildford

Svar från OKA - Guildford

Dear Jan,

Thank you so much for your lovely review. We're delighted to hear that your first experience shopping with us in Guildford was such a positive one. It's great to know you enjoyed the store, found exactly what you were looking for, and were able to take your purchases home straight away. We hope it’s the first of many wonderful visits!

Warm regards,
OKA

Betygsatt 5 av 5 stjärnor

My experience at Oka in Guildford was…

My experience at Oka in Guildford was seamless; perfect service, and all of our choices were available to purchase.
They could not have been more helpful!

16 maj 2025
Logotyp för OKA - Guildford

Svar från OKA - Guildford

Dear Diana,

Thank you for your lovely feedback. We're so pleased to hear your experience at our Guildford store was seamless and that you received such helpful service. It’s wonderful to know you were able to find everything you were looking for — we hope to welcome you back again soon.

Warm regards,
OKA

Betygsatt 5 av 5 stjärnor

Fiona was incredibly helpful and sent…

Fiona was incredibly helpful and sent out of way to help us with our enquiries, we have since purchased a mirror that she set aside for us. Thank you Fiona, Guildford store.

13 maj 2025
Logotyp för OKA - Guildford

Svar från OKA - Guildford

Dear Neale

Thank you for your lovely review about Fiona! It sounds like she went above and beyond to ensure you found the perfect mirror. We are committed to providing exceptional customer service, and it's wonderful to know that Fiona's expertise and dedication made your experience so enjoyable.

We truly appreciate your feedback and hope to see you again soon.

Kind regards
OKA

Betygsatt 5 av 5 stjärnor

Great help

The lovely assistant, Alexa G, spent lots of time helping me choose lamps and shades. I couldn't have done it without her. Thank you

3 maj 2025
Logotyp för OKA - Guildford

Svar från OKA - Guildford

Dear Carolyn

Thank you for your kind words!

We are thrilled to hear that you were impressed with the professional and helpful service you received on your visit to our Guildford store. It's wonderful to know that Alexa went the extra mile to ensure you had a positive experience, and we hope that you love your Lamps and Shades.

We truly appreciate your feedback and hope to see you again soon.

Best regards
OKA

Betygsatt 5 av 5 stjärnor

5 Stars – Outstanding Support from Diana at OKA

I recently had the pleasure of working with Diana at OKA to source and purchase a table, and I can’t speak highly enough of the exceptional service she provided. From the outset, Diana was incredibly helpful, taking the time to understand exactly what I was looking for and offering expert advice on the best options available.

She went above and beyond to help me source the right piece, keeping me informed throughout the process and ensuring everything was handled smoothly from start to finish. Her professionalism, attention to detail, and genuine care made the entire experience effortless and enjoyable.

Thanks to Diana’s outstanding support, what could have been a challenging process was made simple and stress-free. A huge thank you to Diana and the OKA team — I wouldn’t hesitate to return for future purchases.

25 april 2025
Logotyp för OKA - Guildford

Svar från OKA - Guildford

Dear Zyba

Thank you for your lovely review about Diana! It sounds like she went above and beyond to ensure you found the perfect table. We are committed to providing exceptional customer service, and it's wonderful to know that Diana's expertise and dedication made your experience so enjoyable. We will be sure to share your feedback with her.

We truly appreciate your feedback and hope to see you again soon.

Kind regards
OKA

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