Delivery information, including address and postcode were incorrectly entered. Surname was incorrectly entered. The postal code doesn’t even exist. Delay in arrival. I had to work very diligently in c... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Staff were charming and very helpful, downstairs in Guildford shop. Offered to keep my purchase of dried flowers, while I continued my shopping in Guildford, which was much appreciated.
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I was trying to source two table lamps which were on general back order, but the assistants in Bath pointed me to OKA's Guildford store, where, apparently, 6 were held in stock. I spoke with an am... Se mer
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It’s always a pleasure to visit this amazing store, I never miss the chance to go when I’m nr Guildford. This time I needed someone with the patience of Job and I wasn’t disappointed! After 1/2 hr of... Se mer
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Företagsinformation
Skrivet av företaget
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Kontaktuppgifter
Tunsgate Quarter, GU1 3QY, Guildford, Storbritannien
- +44 1483 906287
4,8
Utmärkt
400 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Guildford team Dianah and…
Great Guildford team Dianah and managers Charlotte and Emma really did 'go the extra mile' with their unexpected 'good will' gesture. This I will always remember
28 oktober 2026
Omdöme utan inbjudan
Svar från OKA - Guildford
Dear Joanna
Thank you for sharing your experience. It is wonderful to hear that the team in Guildford provided such helpful and thoughtful service during your visit. Your kind feedback will be passed along to them, and we look forward to welcoming you back in the future.
Warm regards
OKA
I bought some cushion inserts recently
I bought some cushion inserts recently. Good quality and helpful assistance on the phone and the Guildford store.
31 oktober 2026
Svar från OKA - Guildford
Dear Sara
It is wonderful to hear that you are pleased with the quality of your new cushion pads. Thank you for sharing your positive feedback regarding the helpful service you received both over the phone and during your visit to the Guildford store. Your kind comments are greatly appreciated.
Warm regards
OKA
Staff were charming and very helpful
Staff were charming and very helpful, downstairs in Guildford shop.
Offered to keep my purchase of dried flowers, while I continued my shopping in Guildford, which was much appreciated.
31 oktober 2026
Svar från OKA - Guildford
Dear Melanie
We are so pleased to hear about your positive experience at our Guildford store. It is wonderful to know that our team downstairs provided such helpful service and were able to assist by holding onto your faux flowers while you finished your shopping. We truly appreciate your kind feedback and look forward to welcoming you back again soon.
Warm regards
OKA
Svar från OKA - Guildford
Dear Segun,
Thank you for your kind feedback and recommendation. We're delighted that our Guildford team provided such excellent service.
We really appreciate your support and look forward to welcoming you back soon.
Kind regards,
OKA
Svar från OKA - Guildford
Dear Jacqueline,
We're delighted to hear that you love our products and style, and that our Guildford team made your visit so enjoyable.
Thank you for your lovely feedback. We'll be sure to share your kind words with the team, and we hope to welcome you back soon.
Kind regards,
OKA
The manager was very helpful and…
The manager was very helpful and supportive in choosing the faux flowers we wanted
25 oktober 2026
Svar från OKA - Guildford
Dear Karen,
We're delighted to hear that our Guildford manager was so helpful in guiding you through the faux flower selection.
Thank you for your lovely feedback. We'll be sure to pass your kind words on, and we hope your flowers look beautiful in your home.
Kind regards,
OKA
The company excellent but delayed…
The company excellent but delayed delivery . Date kept being put back and also day out for delivery 6hours late as it was not put on the van for 11 am delivery . Always delivery on time with previous purchases. The 2 delivery gentlemen very apologetic . Delighted with purchase as always so happy ending
27 oktober 2026
Svar från OKA - Guildford
Dear Angela
Thank you for sharing your experience with us. We are delighted that you are so happy with your new purchase, however we are sorry for the frustration caused by the restock date of the pre-ordered item on your order being later than originally expected.
It is wonderful to know that our delivery team was polite and apologetic, but we understand how valuable your time is and regret that we did not meet our usual high standards of punctuality this time. We truly appreciate your feedback and continued support and look forward to delivering a much smoother experience next time.
Kind regards
OKA
Expectations were not met. I had to work far too diligently to get the package delivered.
Delivery information, including address and postcode were incorrectly entered. Surname was incorrectly entered. The postal code doesn’t even exist. Delay in arrival. I had to work very diligently in contracting the delivery company and the shop in order to get it resolved. I was told that the package would be well protected and there’s hardly any packing around the breakable items. I thought very strongly about canceling the order. In fact, I wish I had.
21 oktober 2026
Svar från OKA - Guildford
Dear Nancy
We are incredibly sorry to hear about the multiple errors made with your delivery details and the subsequent delay this caused. It is deeply disappointing to learn that you had to expend so much effort to correct these mistakes yourself, and that the packaging of your fragile items did not meet the promised standards.
We take your feedback very seriously and sincerely apologise for the stress, frustration, and inconvenience this experience has caused you.
Kind regards
OKA
Always tip top!
20 oktober 2026
Svar från OKA - Guildford
Dear Kath
Thank you for taking the time to share your feedback. We're delighted to hear you always have such a positive shopping experience at our Guildford store and we hope you love your new purchase.
Kind regards
OKA
Great experience buying cushions at the…
Great experience buying cushions at the OKA Guildford store - spent a whole hour with Diana mocking up different combinations until we found a selection I loved. Quality product, unhurried styling advice. One very satisfied customer. Thank you!!
23 oktober 2026
Svar från OKA - Guildford
Dear Kate
We are absolutely delighted to hear about your wonderful experience. It is fantastic to know that you received such patient, unhurried guidance to help you find the perfect combinations for your home. We always aim to provide a relaxed and helpful service, and we are thrilled that you are so pleased with the quality of your new cushions. Thank you so much for sharing your lovely feedback.
Kindest regards
OKA
It’s always a pleasure to visit this…
It’s always a pleasure to visit this amazing store, I never miss the chance to go when I’m nr Guildford. This time I needed someone with the patience of Job and I wasn’t disappointed! After 1/2 hr of deliberation I finally chose a new bedspread and 3 amazing cushions to get my new bedroom renovation started!
18 oktober 2026
Svar från OKA - Guildford
Dear Tina,
It's wonderful to hear that you always enjoy visiting our Guildford store! We're delighted that the team gave you plenty of time and patience to find just the right pieces for your bedroom.
Your new bedspread and cushions sound like a beautiful starting point for your renovation. We hope you love the finished look and look forward to welcoming you back soon.
Kind regards,
OKA
Always a pleasure
18 oktober 2026
Svar från OKA - Guildford
Dear Warren
Thank you for sharing your feedback. We are so pleased to hear that you always have such wonderful visits to our Guildford store and that our team provide such great support. Your kind words are greatly appreciated, and we hope to welcome you back again soon.
Warm regards
OKA
Really helpful staff
Really helpful staff. Very grateful for help with cushion selection.
21 oktober 2026
Svar från OKA - Guildford
Dear Vicki,
We're delighted that our Guildford team were able to help you choose the perfect cushions for your home.
Thank you for your lovely feedback. We'll be sure to share your kind words with the team, and we hope to welcome you back soon.
Kind regards,
OKA
Great staff on every occasion when I…
Great staff on every occasion when I visit your Guildford store.
17 oktober 2026
Svar från OKA - Guildford
Dear Customer,
It's lovely to hear that our Guildford team consistently makes your visits such a positive experience.
Thank you for your continued support. We'll be sure to share your kind words with the team, and we look forward to welcoming you back soon.
Kind regards,
OKA
Another star performance from Guildford Oka
Flexible, responsive customer service by the ever-efficient Guildford Branch. Eglee and Danielle could not have been more helpful, displaying really great communication skills, and a desire to delight their customer. Very highly recommended, Guildford is this small home design company’s real flagship!
20 oktober 2026
Svar från OKA - Guildford
Dear Steven,
What a wonderful endorsement of our Guildford team! We're delighted that Eglee and Danielle have once again provided such exceptional service, and it's especially rewarding to hear how much you value their flexibility and communication.
We'll be sure to share your generous feedback with them and the wider team. Thank you for your continued support and recommendation.
Kind regards,
OKA
Beautiful unique designs with excellent service. I recently purchased from the Guildford…
I recently purchased from the Guildford Oka store and am absolutely delighted with my experience. The cushions are really stunning and the quality feels premium.
The customer service was excellent. Danielle, Diana & Emma were so helpful and patient throughout the process. I highly recommend visiting Oka in Guildford, it is a beautiful store full of high quality home interior products.
16 oktober 2026
Svar från OKA - Guildford
Dear Joanna,
What wonderful feedback! We're delighted that you love your new cushions and had such a positive experience at our Guildford store.
It's especially lovely to hear how helpful and patient Danielle, Diana and Emma were throughout your visit. We'll make sure they receive your kind words.
Thank you for your recommendation, and we hope to see you again soon.
Kind regards,
OKA
All fantastic...
18 oktober 2026
Svar från OKA - Guildford
Dear Vilma,
We're so pleased to hear that you had such a lovely experience with OKA.
Thank you for your kind feedback, and we hope to welcome you back to our Guildford store again soon.
Kind regards,
OKA
I was trying to source two table lamps…
I was trying to source two table lamps which were on general back order, but the assistants in Bath pointed me to OKA's Guildford store, where, apparently, 6 were held in stock.
I spoke with an amazing, friendly and super helpful lady called Diana, who sourced them and did all the admin to allow me to pay and have them sent.
This took place at around 4pm on Monday - the lamps were delivered to my home before 8.30am on Wednesday! Incredible.
Furthermore, the table lamps were perfect and complemented the Gustavian side tables I had bought the previous week.
A huge 'well done' and thank you to all concerned.
17 oktober 2026
Svar från OKA - Guildford
Dear David,
What wonderful feedback to receive! We're delighted that Diana and our teams in Bath and Guildford were able to help you find the lamps you were looking for.
It's lovely to know everything came together so smoothly and that your new lamps complement your existing OKA pieces so well.
We'll be sure to pass your kind words on to everyone involved.
Kind regards,
OKA
Svar från OKA - Guildford
Dear John,
We're glad to hear that everything went smoothly and that you were well looked after by our Guildford team.
Thank you for your kind feedback. We'll be sure to pass it on and hope to welcome you back again soon.
Kind regards,
OKA
Sale Shopping!
Sale Shopping!
I was delighted to get two lovely items in the OKA sale today.
I popped into the Guildford store and, as always, was given excellent styling advice from Eglee.
It's always a pleasure to look round the store where everything is displayed so attractively and to be assisted by Eglee and Diana.
19 oktober 2026
Omdöme utan inbjudan
Svar från OKA - Guildford
Dear Rosalind,
It's lovely to hear that you continue to enjoy your visits to our Guildford store and found some wonderful pieces in the sale.
We're especially pleased that Eglee and Diana always make you feel so welcome. We'll be sure to pass your kind feedback on to them both.
Thank you for your continued support, and we look forward to seeing you again soon.
Kind regards,
OKA
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