Official London Theatre  Omdömen 

Coming from Australia 12 times since 1992, and being avid theatre goers, we have always used Official London Theatre website, both from Australia and here in London. The service has always been easy to use, prompt, helpful and reliable. Because of age this will be our last trip, so thank you so much for your assistance for well over 100 times.

Amy who delt with my query was most helpful and resolved my problem quickly and efficiently. I am delighted with the support I received.

Thank you so much to Amy who helped me reschedule tickets at last minute due to a family emergency. Much appreciated! I have a very happy 9 year old.

Amy from official London theatre, was really helpful and a godsend. She was really swift with the reply via email and even though I had bought a non refundable ticket, as a goodwill gesture she was happy to change my ticket as I had booked the wrong show time.

Couldnt find my tickets anywhere and had a panic! Amy Replied immediately and resent all my booking details and tickets over. Phew… off to see Evita we go!

We wanted to switch our seats for a better view, and Amy, the Theatre Customer Service Senior Agent, was extremely helpful. She explained the process clearly and responded quickly.

Brilliant customer service, assisting me with short notice ticket amendment. Website was very clear with instructions and expectations, email received quicker than expected altering my booking as requested! So grateful to the staff who were working bank holiday weekend.

Thanks Amy for finding our lost tickets so promptly! Trip saved!

Really supportive and understanding customer service from Official London Theatre. We had to rearrange due to illness at the last minute and Amy assisted us in doing so and made my 8 year old niece very happy that she would still get to go and see the show when she is feeling better. Thank you so much Amy.

Absolutely brilliant assistance and super fast responses from Amy. We wanted to change our dates as my husband had a work commitment. Amy was great from start to finish, and resolved my issue immediately - Thank you so much. Thoroughly recommend Official London Theatre 🎭

Absolutely brilliant assistance from Amy. We wanted to change our dates as we were going on holiday and Amy was great from start to finish. Thoroughly recommend Official London Theatre

Official London Theatre were so helpful and understanding when managing my query. Amy especially provided really clear advice and next steps to ensure I was fully supported. They went above and beyond for us and we are grateful for the support to ensure we could enjoy our theatre tickets. Thank you

Hugely grateful to Official London Theatre for such a speedy response to resolve my missing ticket situation. We were due to travel to London to watch Wicked but couldn't find any confirmation of the tickets. However, the team were really quick to assist and we were able to continue with our booking. Thank you.

I booked tickets to the theatre for me and my daughter in August, when we headed to the train station on the morning of the performance British rail had cancelled all our trains.

I contacted the team at official London theatre by their only form, I was happy to exchange the tickets and within an hour somebody from the team, Amy, had responded and refunded me the price I paid for them so I could re book at the earliest convenience (which I did straight away)

What started as a really rubbish morning become easier because of the efficient and helpful response of the team
Thank you

I had booked theatre tickets for Wicked in Kids Week for my son and daughter - it was going to be my son's first musical outing so very exciting, however he couldn't then come on the date booked due to being taken on holiday by his dad. Luckily Amy at Official London Theatre made it so easy to change - all done within 24 hours, for no fee, so really pleased - and so is my son! Thank you so much!

I responded to quite quickly after figuring out where to send an email however they advised i can be refunded via the Operations team yet no one has acted on this??? I emailed last week given my tickets are for a show this coming Friday.
When one calls its ONLY voicemail and nothing more

The team at Official London Theatre has been really helpful and responsive over email to help change my booking from an evening to matinee show. Instructions were clear, simple and timely.

Very prompt with my query

My ten year old daughter is a theatre buff and the official London Theatre helps us get to the West End without breaking the bank.
The family theatre week is an amazing way to see theatre from the stalls at a really reasonable price.
Their customer service is really great too - even on weekends.
I had accidentally booked tickets to the matinee and not the evening performance of my Neighbour Tortoro (it was late in my defence) but even though it was a weekend, Amy had sorted out a refund and the right tickets within a couple of hours.
I was mightily impressed, and grateful.

After enquiring about exchanging my tickets for a different date due to unforeseen circumstances the team couldn’t be more helpful. They were quick to respond and deal with my enquiry. I was offered a date exchange which resolved my issue all within a matter of hours. We’ve used kids week every year for past 5 years and always had a positive experience!