I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceede... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Se mer
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My contact for Now Pet insurance was Polly who answered all my questions clearly. She was pleasant and reassuring and explained the next stage of my claim.
Good customer service, I haven’t made a claim yet but I wanted them to talk me through my renewal quote and policy to make sure everything was covered for my frenchie in case I need to make a claim in... Se mer
Företaget har svarat
Företagsinformation
Om Now Pet
Skrivet av företaget
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Kontaktuppgifter
Storbritannien
- 01992 926006
- nowpet.co.uk
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great client service
The only reason why I give NowPet a 5 star rating is because of their customer service team who is always helpful and kind but this does not reflect my view around their products.
11 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
Hello Daniel, thank you for leaving us a review. We appreciate you taking the time to share your feedback with us.
Very helpful
Very helpful, polite and professional service. Very patient. Solved the problem immediately
14 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
Hello Sherif, we are so pleased to hear that we were able to quickly resolve your issue. Thank you for leaving us a 5 star review.
Claim rejected because I wasn’t with them since day one
I have had Nowpet for over two years and on top of that a life insurance for my dog
They have rejected my claim because I wasn’t with them from day one but never been told I wouldn’t be cover when I joined them
Absolutely waste of money very expensive and very poor costumer service
1 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
I am very sorry to hear this. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number, I will take a further look into this.
Due to the nature of your review, I have passed your comments to our customer resolutions team. You will receive an acknowledgement from them with further details and information within five working days.
Jacob was very polite and sorted my…
Jacob was very polite and sorted my quote efficiently and quickly
13 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
Thank you for taking the time to leave a review Jean.
Ellie was super helpful
Ellie was super helpful, attended to my query really quickly and resolved it for me with no fuss. Thank you so much!
13 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
I'm glad to hear that Ellie was able to attend to your query in a quick and no fuss manner Marie. Thank you taking the time to leave a review.
Avoid this company
My dog Lola had a life threatening condition Pyometra which needed urgent surgery to remove her womb and ovaries. The vet bill came in at almost £1500 all in. I submitted a claim for this but was denied due to a note on the vet notes from 2022. This company has tried their best to find any reason not to pay out and the time it took them to process the claim was well over 10 days. Disgusted as I had no other choice or my dog would've died.
13 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
I am very sorry to hear this. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number, I will take a further look into this.
Conrad 👍
Conrad at Now Pet was great, great customer service, and easy to talk to. 👍
13 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
Thank you for your review David.
Helpful staff member Polly
Spoke to a lady called Polly today in regards to my dog.
She was extremely helpful, courteous and knowledgeable.
She was able to help me out with all my queries.
A+++++
12 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
I'm glad to hear that Polly was able to assist you today david. Thank you for taking the time to leave a review.
Polly was really polite & helpful!
Polly was really polite & helpful!
12 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
Thank you for taking the time to leave a review Grace.
Hannah was very friendly and efficient
12 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
Thank you for your review Hayley
Excellent experience
Excellent experience - bought policy online very easily, had to call to make one change and it was amended quickly, and the call handler was very friendly and knowledgeable. Would recommend.
8 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
Hello Wendy, thank you for taking the time to leave us a 5 star review. We truly appreciate your lovely feedback and are so glad to hear that you would recommend us.
Both the advisor were very helpful and…
Both the advisor were very helpful and professional throughout my enquiries
6 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
Hello Gurvinder, thank you for taking the time to leave us a 5 star review. We appreciate your kind comments and are so glad we were able to assist you with your queries.
Very good service fast response very…
Very good service fast response very happy 😊
6 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
Thank you for leaving us a lovely review. We are so pleased to hear that we were able to provide great service and that we quickly responded to your query.
I had infact swapped policies but rang…
I had infact swapped policies but rang Now to confirm.
Very well managed by Nancy who patiently laid out why I have probably made the wrong decision !!
Will look again next year.
1 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
Hello Bill, thank you for taking the time to leave us a 5 star review. We are pleased to hear that Nancy was able to provide you with all the information you need. Please do contact us if you need any further assistance.
Kim was brilliant
Kim was brilliant, had a confusing query regarding invoices sent by the vet and within minutes she was able to answer all my questions. She was incredibly polite and a pleasure to speak to.
Thanks Kim!
5 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
Thank you for taking the time to leave a review.
It’s great to know that Kim was not only helpful, but also polite and a pleasure to speak with throughout. I’ll make sure your kind words are passed on to her.
Excellent service
Excellent service, although I was kept waiting on the phone for more than 12 minutes. Your Customer service staff member is very pleasant to talk to and she explained the reason for the £12 plus increase but, nevertheless, I was happy to continue to renew the policy.
5 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
Hello Julia, thank you for taking the time to leave us a 5 star review and for staying with Perfect Pet. We know renewals can feel like a moment of uncertainty, and we're really glad you decided to stay with us.
Ellie was prompt and helpful with her…
Ellie was prompt and helpful with her reply. Thanks
1 maj 2026
Omdöme utan inbjudan
Svar från Now Pet
Hello Lee, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that Ellie was able to quickly respond and resolve your query.
Very helpful
Kim was very helpful at amending my policy and resolving my query quickly.
30 april 2026
Omdöme utan inbjudan
Svar från Now Pet
Hello Mark, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that Kim was able to quickly resolve your query.
I thought the payment would come into…
I thought the payment would come into my account a little sooner but all settled now. Thank you
30 april 2026
Svar från Now Pet
Hello Karen, thank you for taking the time to leave us a review. We do apologise if there was any confusion around your payment. We are so glad this has now been resolved. If you do have any further queries, please do not hesitate to contact us.
Polly was friendly and helpful
Polly was friendly and helpful, she answered my question quickly and efficiently.
30 april 2026
Omdöme utan inbjudan
Svar från Now Pet
Hello Emily, thank you for taking the time to leave us a lovely review. We are so pleased to hear Polly was able to quickly answer your question. We appreciate your lovely feedback.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.