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Now Pet Omdömen 

2 193
•
TrustScore 4.5 av 5

4,6

Husdjursförsäkring
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceede... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

My contact for Now Pet insurance was Polly who answered all my questions clearly. She was pleasant and reassuring and explained the next stage of my claim.

Betygsatt 5 av 5 stjärnor

Good customer service, I haven’t made a claim yet but I wanted them to talk me through my renewal quote and policy to make sure everything was covered for my frenchie in case I need to make a claim in... Se mer

Företaget har svarat

Företagsinformation

  1. Husdjursförsäkring

Om Now Pet

Skrivet av företaget

Affordable, no-nonsense lifetime pet insurance for dogs and cats

Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.

Get a Quote now

Now Pet customers get access to

  • FREE 24/7 vet support
  • UK customer service
  • 15% multi-pet discount
  • Excesses from as low as £99
  • 0% interest monthly plans

    Lifetime cover as standard

    With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.

    Get a pet insurance quote now

    Cover for dogs and cats, sorted in minutes!

    Get a Quote now

    • Kontaktuppgifter

    4,6

    Utmärkt

    TrustScore 4.5 av 5

    2 tn omdömen

    5 stjärnor
    4 stjärnor
    3 stjärnor
    2 stjärnor
    1 stjärna

    Ber kunder att lämna omdömen

    Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

    Har besvarat 91 % av sina negativa omdömen

    Svarar vanligtvis inom 24 timmar

    Så använder företaget Trustpilot

    Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

    4,6

    Alla omdömen

    (2 193)

    626 omdömen under de senaste 12 månaderna

    Skriv ett omdöme
    Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
    Betygsatt 5 av 5 stjärnor

    Now pet insurance

    My contact for Now Pet insurance was Polly who answered all my questions clearly. She was pleasant and reassuring and explained the next stage of my claim.

    28 augusti 2026
    Omdöme utan inbjudan
    Betygsatt 5 av 5 stjärnor

    I needed to change inception date on my…

    I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceeded to assist me for which i was very grateful. I am a new customer and was delighted with the service. Thank you Hannah.

    25 augusti 2026
    Omdöme utan inbjudan
    Logotyp för Now Pet

    Svar från Now Pet

    We’re pleased to hear that Hannah was able to explain what needed to happen with the policy start date and then guide you through setting things up again.

    Thank you for recognising how helpful and professional she was. We’ll make sure Hannah sees your kind words.

    Betygsatt 1 av 5 stjärnor

    Possibly the WORST Company I’ve ever dealt with!

    Absolutely awful insurance provider. Customer service is appalling and they refuse to pay legitimate claims. My vets said they were the only insurance company they had known to refuse to pay for the claim I made. They also ring your mobile and hang up after 4 seconds, giving you no chance of picking up the phone to speak to them. When you call them back, they say they can’t speak to you until the next working day. They are also very rude and patronising when you do speak to them. If anyone is thinking of taking out insurance with them; PLEASE DON’T! Possibly one of the WORST companies I’ve ever dealt with. I just wish there was a ZERO star rating, as they don’t even deserve one star. APPALLING!

    1 juli 2026
    Omdöme utan inbjudan
    Logotyp för Now Pet

    Svar från Now Pet

    We’re sorry to read this review.

    We do need to be clear that claims are not refused because we are unwilling to pay. Claim outcomes are assessed against the policy terms, the veterinary information received and the evidence provided as part of the claim.

    We’re also concerned by your comments about the contact you’ve had with us, including missed calls, delays in speaking with the right team and the way you feel you were spoken to. That is not the level of service we want customers to experience.

    As we can’t discuss claim or call details publicly, we’ve sent you a request for more information through Trustpilot so we can identify your policy and look into this matter further. This request will come from Trustpilot rather than directly from Now Pet.

    Once we have the information needed, we’ll be able to respond to you directly.

    Betygsatt 5 av 5 stjärnor

    Will answered all my queries

    Will answered all my queries. 1st class service.

    20 augusti 2026
    Omdöme utan inbjudan
    Logotyp för Now Pet

    Svar från Now Pet

    We're glad to hear that Will was able to assist you and answer all of your queries. Thank you for taking the time to leave a review Davey.

    Betygsatt 5 av 5 stjärnor

    Paige was very helpful and understood…

    Paige was very helpful and understood what I was saying and gave me a solution. Thank you Paige

    19 augusti 2026
    Omdöme utan inbjudan
    Logotyp för Now Pet

    Svar från Now Pet

    We’re pleased to hear that Paige was able to help, talk things through and give you a solution that worked for you.

    Thank you for taking the time to leave this for her.

    Betygsatt 5 av 5 stjärnor

    Claim queries

    Robyn was very helpful professional and polite answered all my questions so I am very happy how the call went

    17 augusti 2026
    Omdöme utan inbjudan
    Logotyp för Now Pet

    Svar från Now Pet

    It’s great to hear you came away happy with the call.

    We’re pleased Robyn was able to answer your questions and support you in such a helpful, professional and polite way.

    Thank you for taking the time to share this with us.

    Betygsatt 5 av 5 stjärnor

    Absolutely top notch customer service…

    Absolutely top notch customer service from Ellie. Couldn't fault them at all. Definitely recommend

    17 augusti 2026
    Omdöme utan inbjudan
    Logotyp för Now Pet

    Svar från Now Pet

    We’re really pleased Ellie gave you such a positive experience and that you couldn’t fault the service she provided.

    Thank you for recommending us, and for taking the time to leave such lovely feedback Craig.

    Betygsatt 5 av 5 stjärnor

    Friendly, welcoming and empathetic …

    Polly was very friendly and immediately made me feel at ease. She empathised with my situation with my dog which was really lovely and very unexpected. There was no rush and the next steps for my claim were explained.

    17 augusti 2026
    Omdöme utan inbjudan
    Logotyp för Now Pet

    Svar från Now Pet

    We’re pleased to hear that Polly helped you feel at ease, listened without rushing and showed genuine empathy for the situation with your dog.

    It’s also good to hear she explained the next steps for your claim clearly, so you knew what would happen from there.

    Thank you for taking the time to leave such kind feedback.

    Betygsatt 5 av 5 stjärnor

    Robyn was excellent

    Robyn took my call was friendly and answered my questions politely and explained everything eell

    14 augusti 2026
    Omdöme utan inbjudan
    Logotyp för Now Pet

    Svar från Now Pet

    We're glad to hear that Robyn was able to assist you Lisa. Thank you for taking the time to leave a review.

    Detta är Trustpilot

    Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

    Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

    Läs mer om omdömesprocessen på Trustpilot.

    Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

    Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

    Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

    Läs mer