Terrible service, they don't even answer messages and from what I could understand, by asking what they pass off as chatgpt-4, it's not true that it's that version of bot. Often the servers are bu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nova ai,stay away from this app, the have just stolen my money from my bank account without my authorization, I'm trying to block them, I think they work well with Google, I'm taking this action furth... Se mer
HubX advertises your model as GPT4 and you are using GPT3 Hello! My name is Nova, and I'm an AI assistant developed by HubX. I'm powered by a state-of-the-art language model called GPT-3. My traini... Se mer
Företaget har svarat
Actually much better just to use gemini for it and it is free. Do not satisfied
Företaget har svarat
Företagsinformation
Skrivet av företaget
Nova is a revolutionary AI chatbot powered by ChatGPT & GPT-4.
Kontaktuppgifter
Turkiet
- novaapp.ai
1,6
Mycket dålig
48 omdömen
Har besvarat 11 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very poor service, and no one to complain to
I bought a Pro licence. At first the iphone app worked, but over the past weeks all my queries to Nova ended with an error message (Servers are busy), and I got no output to my queries.
30 januari 2024
Omdöme utan inbjudan
Svar från Nova AI
Hello Baruch,
We deeply apologize for any inconvenience you may have experienced while using our service.
We understand the challenges you've faced, and we're committed to addressing them promptly. Unfortunately, these issues are rooted in the APIs we rely on, including OpenAI's GPT-4 API, Google's PaLM2 and Gemini API, and Facebook's LLAMA3 API. These APIs play a crucial role in ensuring accurate responses from our artificial intelligence systems.
To better assist you and tailor our solution to your needs, we kindly ask you to provide us with the email address associated with your Nova account. This will enable us to conduct a thorough investigation and provide you with a personalized response.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and cooperation as we work to improve our services.
Best regards
Total scam
Total scam. I wanted to get the latest ChatGPT, google search brought this company up. Signed up, put card details in, and turns out its GPT3, not GPT4!.
And I have tried several times to cancel, no reply. I then raised a complaint with my card provider, which prompted them to send me an email, which was not helpful. And no reply to my emails.
I have cancelled my subscription on their web app, and can see this has been actioned. BUT - I'll have to wait until next year to find out if they try to renew my subs regardless.
Also one of the support emails doesnt work...
Dont trust, dont get.
STAY AWAY.
09/05/2024: Following the company's response on TrustPilot, I do not think they reflect the timeline and narrative fairly, and their reply sounds like it was my fault.
I contacted them immediately after purchase to ask to cancel. I got no response at all, so I resorted to raising a complaint with my credit card provider. At this point, I finally received an email from them stating that I did have an account (I never disputed this). The bank found (correctly) that I had consciously made the purchase (again I did not dispute this, just that for a paid subscription, I had expected GPT4, not GPT3).
My frustration and disappointment results from -
1) finding out I had paid for a product which was not the latest version (GPT4) when I have to admit, as an average consumer, it was not very clear that this was not a subscription for the latest version (and GPT3 could at that time be easily accessed for free) and
2) complete silence from the company to my queries except for when I raised a dispute with my card provider and even then didn't address my original query.
3) now essentially saying this is all my fault and they are being generous by issuing a refund.
TBH I was until now, content with not getting my money back, provided I had reassurance that I would not be charged for the service renewal.
They have stated that I will not be charged for renewal in September. I hope this is indeed the case.
2 september 2023
Omdöme utan inbjudan
Svar från Nova AI
Hello Kolitha,
We apologize for the inconvenience you experienced and would like to provide you with further information regarding the refund process.
Upon your request for a refund due to an accidental purchase, our team conducted the necessary investigations and on November 29th, we sent you an email stating that we could not proceed with the refund due to your usage of our service. Furthermore, when you lodged a dispute through your bank, we provided them with evidence including usage details from our system and our company's policy. However, the bank's investigation concluded in our favor, and they did not approve the refund.
Nevertheless, in an effort to make amends for the negative experience you've had, we have processed a refund of the amount you paid. A receipt for the refund has been sent to your email address. If you haven't received it, please check your "Spam" folder.
Additionally, please note that your subscription will not renew automatically.
If you require any further assistance or details, please don't hesitate to contact us.
Best regards
Awful app and company
Awful app and company. I google searched Chat GPT Plus account and this was the first link, not the real Chat GPT. I didn't realise this so I bought a year subscription and downloaded it. Immediately I realised it was fraudulent and went to cancel. There is no option to cancel or refund. I've emailed multiple multiple times over the last month to every email I can find on the internet and their app. I have received no replies. The only reply was on a poor review I left on the app store, where they told me contact support. Their 'support' email is fake and does not respond.
Edit post reply from the company:- there is no proof of purchase on your end as my bank cancelled the purchase after your team refused to get back to me. Your company fought it but in the end I won and got my money back due to the fraudulance of your website and google entry judged by my bank :) I have proof of account creation but as the company is well aware, no order or invoice number is provided by them.
20 juli 2023
Omdöme utan inbjudan
Svar från Nova AI
Hello,
We want to extend our sincere apologies for the inconvenience you've encountered. Ensuring customer satisfaction is paramount to us, and we are dedicated to resolving any issues our customers may face.
As stated clearly in our "Privacy Policy", our service is not related to OpenAI, although we use their API and provide you with an AI service that is the same exact quality with different features.
After conducting a thorough investigation, we couldn't locate any records of the payment you referenced in our system. To assist you further, could you please provide us with an invoice or proof of payment for the transaction in question? Sharing a more detailed invoice or payment confirmation would greatly aid us in addressing your concerns more effectively.
We apologize for any inconvenience this may have caused, and we genuinely appreciate your cooperation in resolving this matter.
Please feel free to send the additional information to support@novaapp.ai
Best regards
HubX advertises your model as GPT4 and…
HubX advertises your model as GPT4 and you are using GPT3
Hello! My name is Nova, and I'm an AI assistant developed by HubX. I'm powered by a state-of-the-art language model called GPT-3. My training data extends up until September 2021, which means I can provide information based on the knowledge available until that time.
5 september 2023
Omdöme utan inbjudan
Svar från Nova AI
Hi Tony,
We sincerely regret any inconvenience you may have encountered during your experience with our service.
We'd like to address the root cause of the issues you've encountered. Regrettably, the challenges you've faced stem from the APIs we depend on: OpenAI's GPT-4 API, Google's PaLM2 and Gemini API, and Facebook's LLAMA3 API. These APIs are pivotal in providing accurate responses to queries directed to our artificial intelligence systems.
In order to offer you a more tailored solution and effectively address your concerns, we kindly request you to share the email address linked to your Nova account. This will facilitate a comprehensive investigation within our system and enable us to provide you with a personalized response.
Once again, we extend our sincere apologies for any inconvenience caused and express our gratitude for your understanding and cooperation in assisting us to enhance our services.
Best regards
I google searched Chat GPT Plus account…
I google searched Chat GPT Plus account and this was the first link, not the real Chat GPT. I didn't realise this so I bought a year subscription and downloaded it. Immediately I realised it was fraudulent and went to cancel. There is no option to cancel or refund. I've emailed multiple multiple times over the last days. I have received no replies. Nobody replies from their 'support' email.
4 september 2023
Omdöme utan inbjudan
Svar från Nova AI
Hi again Salva,
First and foremost, we want to extend our sincere apologies for the inconvenience you've encountered. Customer satisfaction is one of our top priorities, and we are fully committed to resolving any issues you may have.
After conducting a thorough investigation, we couldn't locate any records of the payment you mentioned in our system. To assist you further, could you please provide us with an invoice or proof of payment for the transaction?
Sharing a more detailed invoice or payment confirmation would greatly aid us in addressing your concerns more effectively.
We apologize for any inconvenience this may have caused and genuinely appreciate your cooperation in resolving this matter.
Please feel free to send the additional information to support@novaapp.ai.
Best regards
It uses the chat gpt logo to trick you…
It uses the chat gpt logo to trick you into buying the service. I fell for it like an amateur. Immediately asked for a refund, let's see.
4 september 2023
Omdöme utan inbjudan
Svar från Nova AI
Hello Pato,
We want to extend our sincere apologies for the inconvenience you've encountered. Ensuring customer satisfaction is paramount to us, and we are dedicated to resolving any issues our customers may face.
As stated clearly in our "Privacy Policy", our service is not related to OpenAI, although we use their API and provide you with an AI service that is the same exact quality with different features.
After conducting a thorough investigation, we couldn't locate any records of the payment you referenced in our system. To assist you further, could you please provide us with an invoice or proof of payment for the transaction in question?
Sharing a more detailed invoice or payment confirmation would greatly aid us in addressing your concerns more effectively.
We apologize for any inconvenience this may have caused, and we genuinely appreciate your cooperation in resolving this matter.
Please feel free to send the additional information to support@novaapp.ai
Best regards
Slechte Klantenservice
Slechte Klantenservice. Ik bestelde een abonnement maar meteen vond ik het niet juist voor mijn doestellingen. Ik vroeg er bijna 1 maand geleden een terugbetaling naar, maar ik heb nog niet een antwword ontvangen!
1 augusti 2023
Omdöme utan inbjudan
Svar från Nova AI
Hello Alireza,
We want to start by expressing our sincere apologies for any disappointment you may have experienced. It is truly disheartening for us to learn that you encountered difficulties, and we are here to assist you in resolving them.
However, we understand that there may be some confusion regarding the details of the issue you've encountered based on the feedback provided. Could you kindly provide us with additional information? We are fully committed to collaborating with you to identify and address the root cause of the problem to ensure your satisfaction.
Every customer's experience is significant to us, and your satisfaction remains our utmost priority. Your insights are invaluable in helping us improve our services, so please feel free to share your experience in more detail. We are eager to work together with you to find a solution that meets your expectations.
Rest assured, we are here to listen to your concerns and strive to provide you with an improved experience. Please do not hesitate to reach out to us at any time; we are here to assist you.
Best regards
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.